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Cox Retention Jobs in Utah (NOW HIRING)

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Cox Retention information

What is a Cox Retention specialist?

Cox Retention specialists are customer service representatives who work for Cox Communications, focusing on retaining existing customers who may be considering canceling or downgrading their services. Their primary role is to address customer concerns, provide solutions, and offer incentives or promotional deals to encourage continued service. They utilize strong communication and problem-solving skills to resolve issues, enhance customer satisfaction, and reduce customer churn. Retention specialists often handle inbound and outbound calls related to cancellations, billing issues, and service modifications.

What are the key skills and qualifications needed to thrive as a Cox Retention specialist?

To thrive as a Cox Retention Specialist, you need strong customer service skills, sales acumen, and a high school diploma or equivalent, with some employers preferring previous experience in a retention or call center role. Proficiency with CRM software, call center systems, and sales tracking tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure help individuals excel in addressing customer concerns and retaining business. These skills and qualities are crucial for effectively resolving customer issues, building loyalty, and meeting retention targets in a competitive telecommunications environment.

What are some common challenges faced by Cox Retention specialists, and how can applicants prepare for them?

Cox Retention Specialists often encounter challenges such as handling irate or dissatisfied customers, meeting retention targets, and adapting to evolving product offerings. Applicants can prepare by developing strong communication and negotiation skills, staying up to date on Cox services, and demonstrating resilience in high-pressure situations. Being proactive in learning about customer needs and maintaining a positive, solutions-oriented attitude will help candidates excel in this role.

What is the difference between Cox Retention vs Cox Customer Service Representative?

AspectCox RetentionCox Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering solutions to prevent churn.Provides general customer support, answers inquiries, and assists with billing or service issues.
Required SkillsStrong communication, negotiation, and problem-solving skills.Excellent communication, patience, and product knowledge.
Work EnvironmentTypically in retention centers or call centers, often with sales targets.In call centers or customer support centers, handling diverse customer requests.

While both roles involve customer interaction, Cox Retention specialists focus on customer retention and reducing churn through targeted strategies, whereas Cox Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps job seekers identify the right position aligned with their skills and career goals.

Does Cox have a retention department?

Cox Communications has a retention department responsible for customer retention and account management. Employees in this role often handle customer concerns, offer solutions to retain clients, and may use CRM tools to track interactions. The department aims to improve customer satisfaction and reduce churn.

What are popular job titles related to Cox Retention jobs in Utah?

For Cox Retention jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Cox Retention jobs in Utah look for?

The top searched job categories for Cox Retention jobs in Utah are:

What cities in Utah are hiring for Cox Retention jobs?

Cities in Utah with the most Cox Retention job openings:

Cox Retention jobs near you
Infographic showing various Cox Retention job openings in Utah as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Administrative Assistant

Salt Lake City, UT • On-site

Utah Division of Human Resource Management
See more jobs at Utah Division of Human Resource Managementexternal

$26 - $33/hr

Other

Posted 18 days ago

Job description

ADMINISTRATIVE ASSISTANT
The Governor's Office of Economic Development (GOED) is seeking an ambitious, technologically savvy, forward-thinking, and detail-oriented individual to fill its Administrative Assistant position. This position will play an important role in the day-to-day operations at GOED as it provides administrative support to the Sr. Vice President of Economic Development and multiple teams within the agency.
POSITION DETAILS & COMMITMENT
  • Salary - $26.00 - $33.00/hr
  • Work Format - Hybrid (At least two days in person at GOED - 60 E South Temple Ste 300, Salt Lake City)
  • Schedule Code - AC - Employees in Offices of Elected Officials
  • Background Check Required - You must successfully pass a criminal history check.
  • Application Deadline - 11:59 PM (MDT) on August 21, 2026
*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.
ESSENTIAL DUTIES
  • Provide administrative support to the Sr. Vice President of Economic Development and multiple teams within GOED.
  • Arrange for meetings with internal staff and external partners.
  • Attend meetings to produce minutes from notes and recordings.
  • Event planning (meeting space, food, technology needs and other accommodations).
  • Make travel arrangements (schedule flights, book hotels, ground transportation, reimbursement, etc).
  • Perform office management responsibilities.
  • Write, draft, or review correspondence, reports, documents, and/or other written materials.
  • Track and file (original and electronic) official correspondence and communications with the office on a variety of projects and grants.
  • Receive calls and/or greet visitors, take and relay messages, respond to requests for information.
  • Manage equipment inventories, supplies and other office needs regarding software, phones, access cards, keys, copiers, and printers, etc.
IDEAL CANDIDATE
  • Highly skilled at scheduling, setting up and managing virtual and in-person meetings with proficiency in the required associated technology.
  • Proficient use of Microsoft Office products such as Excel and Word. as well as PDF documents.
  • Experience producing minutes from notes and recordings
  • Working knowledge of Google email and calendaring software.
  • Professional and detail oriented with excellent customer service skills.
  • Ability to prioritize work, manage multiple requests for assistance, and work well as a member of a team.

WHY YOU SHOULD JOIN OUR TEAMGOED is a fast-paced, dynamic office staffed with a hard-working, passionate team with diverse experiences and expertise. We strive to match your interests and strengths with our office needs. Working in this office will give you direct, hands-on experience. This job will grow your professional skills and capabilities. The State of Utah offers a highly competitive benefits package. Click HERE to review.
WHO WE AREThe Governor's Office of Economic Development (GOED) champions Gov. Cox's commitment to providing economic opportunity for all Utahns. The office supports Utah entrepreneurs and businesses. We work to retain and recruit companies and bring more high-paying jobs to Utah. In addition, we work with industries, Utah regions, communities, and nonprofits to implement strategic economic development plans and reinforce Utah's already diverse, prosperous economy. We utilize federal and state resources and private sector contracts to cultivate economic prosperity for all Utahns.
EEO STATEMENTThe State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.
Recruiter - Sarah Humphries; shumphries@utah.gov

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