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Cox Customer Service Jobs in Springfield, OH (NOW HIRING)

Cox Enterprises

Account Executive

New Carlisle, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Bellbrook, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Huber Heights, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Moraine, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Fairborn, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Beavercreek, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Centerville, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Vandalia, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Dayton, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Trotwood, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Spring Valley, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Xenia, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Tipp City, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

North Hampton, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

West Milton, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Enon, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Riverside, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Donnelsville, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

Cox Enterprises

Account Executive

Kettering, OH · On-site

$53K - $79K/yr

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture ... The Account Executive will have strong sales and customer service skills, acumen for business ...

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Cox Customer Service information

See Springfield, OH salary details

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How much do cox customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for cox customer service in Springfield, OH is $15.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $17.31 per hour, depending on experience, location, and employer.

What is a Cox Customer Service representative?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

What are the key skills and qualifications needed to thrive as a Cox Customer Service representative?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

Does Cox customer service have work from home jobs?

Cox Customer Service offers remote work from home positions for customer service representatives, often requiring strong communication skills and familiarity with customer management tools. These roles typically involve handling customer inquiries via phone, chat, or email and may require specific technical setups or training. Availability of remote jobs can vary based on company needs and location, so checking Cox's careers page is recommended.

What job categories do people searching Cox Customer Service jobs in Springfield, OH look for?

The top searched job categories for Cox Customer Service jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Cox Customer Service jobs?

Cities near Springfield, OH with the most Cox Customer Service job openings:

Cox Customer Service jobs near you

Account Executive

Cox Enterprises

New Carlisle, OH • On-site

$53K - $79K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 24 days ago

Cox Enterprises rating

8.8

Company rating: 8.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

8th of 101 rated telecommunications companies

Job description

At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.
Cox First Media , a Cox Enterprise company, is in search of a savvy Account Executive. The right person for this role will be responsible for nurturing existing clients and developing new client relationships.
What You'll Do:
The Account Executive will have strong sales and customer service skills, acumen for business development, proven success with cold calling/outbound sales and a strong emphasis on solution base selling. This role will work primarily with small to medium size businesses in Dayton, OH and the surrounding region and will report directly to the National, Retail, and Recruitment Sales Manager.
This role will primarily work remotely, but will be required to report to the Dayton, OH office periodically and will travel in the surrounding area (~15% or more) to attend client meetings.
Responsibilities:
  • Develop and grow opportunities for new business, reactivating inactive accounts and growing existing business.
  • Conduct research to identify clients with advertising needs.
  • Design and implement strategies useful in the creation of effective marketing solutions using newspaper and digital product mix.
  • Contact clients through calls and meetings to discuss advertising opportunities, present proposals, and discuss creative plans for their advertising campaigns.
  • Work with internal support staff to implement client advertising campaigns.
  • Participate in conferences/meetings/networking events to improve job knowledge and increase contact network.
  • Responsible for reaching monthly core and digital goals.

What's In It For You?
A business is only as good as the people who make it thrive. At Cox, we take pride in our people and take care of them accordingly. Our award-winning employee culture and benefits speak to our commitment to our people:
  • We all have lives and responsibilities outside of work, and we respect that. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.
  • Our talent is paid what they're worth with a competitive salary package and top-notch bonus & incentive plans.
  • We help you prepare for the future with a 401(k) (that we'll generously match), life insurance and disability insurance.
  • You'll enjoy a generous suite of healthcare benefits with various deductible options, along with pharmacy benefits, Flexible Spending Account & Health Savings Account options, counseling for mental wellness and more.
  • As you grow your family, rest assured that you'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
  • Our employees enjoy discounts on computers, entertainment, travel and more.
  • Continuing education and professional development are important, and at Cox we offer both.
  • We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

Who you are:
Minimum Qualifications:
  • Bachelor's degree in a related discipline and 4 years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years of experience; or 6 years of experience in a related field with no bachelor's degree.
  • Safe drivers needed; valid driver's license required.

Preferred Qualifications:
  • Prior media sales experience a plus.
  • Strong digital aptitude.
  • Excellent presentation skills (verbal and written).
  • Outstanding customer service and negotiation skills.
  • Excellent time management, multi-tasker and teamwork capabilities.

USD 53,000.00 - 79,600.00 per year
Compensation:
Compensation includes a base salary in the range of $53,000.00 - $79,600.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $55,000.00.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

What Cox Enterprises employees say

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About Cox Enterprises

Sourced by ZipRecruiter

Cox Enterprises is a leading, Atlanta-based media conglomerate that spans across the communications, automotive, and media industries. Since its establishment in 1898 by James M. Cox, the business has expanded significantly and is known for owning Cox Communications, Cox Automotive, and Cox Media Group. The company's mission is to empower people today to build a better future for the next generation, which is achieved through the industry-leading services and unparalleled experiences they provide to millions of their customers every day. Amongst their many achievements, Cox Enterprises takes pride in holding a place in the top 20 of Forbes' "America's Largest Private Companies."

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

1898

Social media

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