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Cox Customer Service Jobs in Washington (NOW HIRING)

Cox Fleet

Mobile Diesel Mechanic II

Annapolis, MD · On-site

$24.75 - $32.75/hr

Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

Cox Fleet

Mobile Diesel Mechanic II

Annapolis, MD

$24.75 - $32.75/hr

Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in ...

Cox Enterprises

Part Time Driver (Manheim)

Elkridge, MD · On-site

$16.74/hr

... Service or Gas Truck Driver when vehicle is out of gas. * Assist customers (i.e., dealers, account ... Cox Automotive does not currently administer a pre-employment drug test for marijuana for this ...

Cox Automotive

Crew Lead Driver (Manheim)

Elkridge, MD · On-site

$16.63 - $24.90/hr

... customer service; review departmental performance against key performance indicators and metrics ... Effectively leads the team at the location by setting an example in behavior, championing Cox ...

Cox

Part Time Driver (Manheim)

Elkridge, MD · On-site

$16.74/hr

... Service or Gas Truck Driver when vehicle is out of gas. * Assist customers (i.e., dealers, account ... Benefits: Benefits of working at Cox may include health care insurance (medical, dental, vision ...

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Cox Customer Service information

What is a Cox Customer Service representative?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

What are the key skills and qualifications needed to thrive as a Cox Customer Service representative?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

Does Cox customer service have work from home jobs?

Cox Customer Service offers remote work from home positions for customer service representatives, often requiring strong communication skills and familiarity with customer management tools. These roles typically involve handling customer inquiries via phone, chat, or email and may require specific technical setups or training. Availability of remote jobs can vary based on company needs and location, so checking Cox's careers page is recommended.

What are popular job titles related to Cox Customer Service jobs in Washington?

For Cox Customer Service jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Cox Customer Service jobs in Washington look for?

The top searched job categories for Cox Customer Service jobs in Washington are:

What cities in Washington are hiring for Cox Customer Service jobs?

Cities in Washington with the most Cox Customer Service job openings:

Cox Customer Service jobs near you
Infographic showing various Cox Customer Service job openings in Washington as of August 2026, with employment types broken down into 33% Internship, and 67% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

Crew Lead Driver (Manheim)

Cox Communications, Inc.

Elkridge, MD

$16.63 - $24.90/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Orient and instruct new drivers regarding their job duties and assist in assigning and directing their work.

  • Manage vans and transport drivers to locations, ensuring timely pick-up and drop-off of employees and vehicles according to schedule.

  • Perform daily maintenance and routine checks of the van, including cleaning and servicing with fuel, lubricants, and accessories.

Cox Communications rating

8.2

Company rating: 8.2 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

21st of 101 rated telecommunications companies

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Lot Operations Specialist II

Management Level

Individual Contributor

Flexible Work Option 

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.63 - $24.90/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Job Responsibilities:

  • Orient and instruct new drivers regarding their job duties and assist supervisor in assigning and directing the work of employees.
  • Communicate with supervisor or manager to assure proper flow of vehicles and maintain log of stock numbers for each vehicle moved and its lot location.
  • Communicate schedules and assignments to the crew members.
  • Manage vans and transport drivers to locations. Ensure timely pick-up and drop-off of employees and vehicles by transporting them according to schedule to their proper work destinations.
  • Shuttle employees to and from auxiliary parking lots on sale days; provide transportation to employees parking inventoried vehicles at remote sites.
  • Pick-up and drop-off employees and other Auction personnel to/from the Auction, parking lots, dealerships, customer locations/businesses, and other locations.
  • Perform daily maintenance and routine checks of the van and clean and service the vehicle with fuel, lubricants, and accessories.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with Market Safety Manager in support of all safety activities aligned with Safety Excellence.
  • Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
  • Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
  • Enforce all company policies and procedures related to employee and customer conduct.
  • Perform other duties as assigned by management.
  • May be required to work overtime as business needs dictate.

Qualifications:

Minimum:

  • High School Diploma/GED and 3 years' experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related discipline.
  • Safe driver's needed; valid driver's license required.

Schedule:

  • Tuesday-Saturday
  • 7:00am - 4:00pm

Work Environment:

  • Frequent exposure to outdoor weather conditions.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



What Cox Communications employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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