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Cox Automotive Performance Manager Jobs in Ohio (NOW HIRING)

Cox Communications, Inc.

Crew Leader (Manheim)

Hamilton, OH · On-site

$15.10 - $22.69/hr

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Lot Operations Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a ...

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Cox Automotive Performance Manager information

What does a Cox Automotive Performance Manager do?

A Cox Automotive Performance Manager works with automotive dealerships to help them improve their business operations and sales performance. They analyze dealership data, identify opportunities for growth, and provide coaching and training to help teams achieve their goals. The role involves collaborating closely with dealership staff, implementing best practices, and ensuring adoption of Cox Automotive's products and services. Performance Managers also monitor key performance indicators and provide ongoing support to drive measurable results.

What are the key skills and qualifications needed to thrive as a Cox Automotive Performance Manager?

To thrive as a Cox Automotive Performance Manager, you need a strong background in automotive sales, dealership operations, and business analytics, often supported by a bachelor's degree in business or a related field. Proficiency with CRM platforms, dealership management systems (DMS), and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving dealership performance, fostering client partnerships, and achieving business goals in a competitive automotive market.

How does a Cox Automotive Performance Manager typically collaborate with dealership clients to improve operational outcomes?

As a Cox Automotive Performance Manager, you will work closely with dealership clients to analyze their business processes, identify areas for improvement, and implement best practices to optimize performance. This involves conducting regular on-site or virtual consultations, reviewing key performance indicators, and providing tailored recommendations based on data-driven insights. You’ll collaborate with dealership management and staff to ensure the adoption of Cox Automotive solutions, facilitate training sessions, and track progress towards agreed-upon goals. Building strong relationships and delivering measurable value are central to the role, as your success is closely linked to client satisfaction and business growth.

What is the difference between Cox Automotive Performance Manager vs Cox Automotive Service Advisor?

AspectCox Automotive Performance ManagerCox Automotive Service Advisor
Primary RoleOversees automotive performance metrics, manages performance teams, and implements process improvements.Assists customers with vehicle repairs, explains services, and manages service appointments.
Required CredentialsTypically requires automotive certifications, management experience, and knowledge of performance metrics.Requires automotive service certifications and strong customer service skills.
Work EnvironmentOffice and dealership settings focused on performance analysis and team management.Dealership service departments interacting directly with customers.

The Cox Automotive Performance Manager focuses on optimizing automotive performance and managing teams, while the Cox Automotive Service Advisor primarily interacts with customers to facilitate vehicle repairs. Both roles require automotive knowledge and certifications but differ in responsibilities and work environment.

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What cities in Ohio are hiring for Cox Automotive Performance Manager jobs?

Cities in Ohio with the most Cox Automotive Performance Manager job openings:

Cox Automotive Performance Manager jobs near you
Infographic showing various Cox Automotive Performance Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Fleet Client Services & Billing Specialist II

Cox Communications, Inc.

Cleveland, OH • On-site

$18.17 - $27.31/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 hours ago

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

18th of 99 rated telecommunications companies

Job description

Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Fleet Client Services Specialist II
Management Level
Individual Contributor
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
No
Work Shift
Day
Compensation
Hourly pay rate is $18.17 - $27.31/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $0.01.
Job Description
Cox Fleet keeps your fleet moving!
Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Fleet Services & Billing Specialist to support the growth of the company.
Duties & Responsibilities:
  • Assist with the billing process in all markets in area.
  • Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
  • Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
  • Providing excellent customer service for all internal and external customer calls
  • Be professional and establish positive customer rapport
  • Obtain customers approval for all repairs and services to be performed
  • Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
  • Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
  • Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
  • Continuously develop and improve company capabilities in Dispatching and Service Scheduling
  • Additional duties and special projects as assigned

Requirements:
  • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
  • Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
  • Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
  • Excellent organizational skills and the ability to balance a variety of tasks.
  • Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
  • Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
  • Ability to work independently and collaboratively within a team environment.
  • Excellent problem-solving skills
  • Highly organized with exceptional follow-through abilities

Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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