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County Case Worker Jobs in Raleigh, NC (NOW HIRING)

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County Case Worker information

See Raleigh, NC salary details

$28.7K

$46.1K

$68K

How much do county case worker jobs pay per year?

As of Sep 13, 2026, the average yearly pay for county case worker in Raleigh, NC is $46,104.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $53,000.00 per year, depending on experience, location, and employer.

What is a county case worker?

County Case Workers are professionals employed by local government agencies to assist individuals and families in need of social services. They assess clients’ needs, develop service plans, and connect them with resources such as public assistance, healthcare, housing, and counseling. County Case Workers also monitor clients’ progress, advocate on their behalf, and ensure compliance with relevant laws and regulations. Their role is essential in helping vulnerable populations access support and improve their quality of life.

What are the key skills and qualifications needed to thrive as a county case worker?

To thrive as a County Case Worker, you need a background in social work or a related field, typically supported by a bachelor's degree and knowledge of local social services. Familiarity with case management software, documentation systems, and state or county regulations is essential. Strong interpersonal skills, cultural sensitivity, and problem-solving abilities help build trust and effectively support clients through complex situations. These skills and qualities are crucial for ensuring effective service delivery, compliance, and positive client outcomes in community settings.

What are some common challenges county case workers face when managing their caseloads?

County Case Workers often juggle a high volume of cases, which can make time management and prioritization challenging. Balancing the needs of clients, meeting documentation deadlines, and coordinating with other agencies require strong organizational skills. Additionally, navigating complex family dynamics or crisis situations can be emotionally demanding but also highly rewarding. Support from supervisors and colleagues is typically available, and regular training helps workers build resilience and stay updated on best practices.

How to get a job as a County Case Worker?

To become a County Case Worker, candidates typically need a relevant bachelor's degree such as social work, psychology, or sociology. Relevant experience, strong communication skills, and knowledge of social services are important; some positions may require certification or licensing depending on the jurisdiction.
County Case Worker jobs near you
Infographic showing various County Case Worker job openings in Raleigh, NC as of September 2026, with employment types broken down into 3% As Needed, 83% Full Time, 11% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $46,104 per year, or $22.2 per hour.

Income Maintenance Caseworker III (Intake)

Smithfield, NC • On-site

Johnston County, NC
See more jobs at Johnston County, NCexternal

$51K - $88K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 17 days ago

Job description

Salary : $51,977.34 - $88,361.50 Annually
Location : Johnston County DSS, NC
Job Type: Full-Time
Job Number: 02589
Department: Social Services
Opening Date: 08/27/2026
FLSA: Non-Exempt
Johnston County is an Equal Opportunity Employer.
Description
Johnston County Department of Social Services has an immediate opening for an Income Maintenance Caseworker III.
The Income Maintenance Caseworker III supports the intake supervisor and intake team by providing direct assistance to customers throughout the application and recertification process. This includes collecting, reviewing, and verifying required documentation to send to the processing and recertification teams for Food and Nutrition Services (FNS) and Medicaid, while ensuring compliance with program policies and procedures. This position reports to the Intake Supervisor, Economic Services Program Manager and the Economic Services Division Director.
This postion will remain open until filled.
Duties and Responsibilities
  • The primary purpose of the Income Maintenance Case Worker III position is to serve as a subject matter expert to Income Maintenance workers and assist the Income Maintenance supervisor with taking applications and recertifications for FNS and Medicaid, keying the information into NCFAST, receive verifications for both programs, answer customer questions, follow policies, procedures and federal guidelines for both programs.
  • This position must have thorough knowledge of the NC FAST system, policy knowledge of Food and Nutrition Services and Medicaid.
  • This position supports the intake team by answering questions, handling complex application and recertification issues.
  • This position must review and monitor case accuracy, timeliness, and documentation to maintain program integrity and compliance.
  • This position will assist the front desk staff by answering questions and assisting with assigning customers.
  • Pull and analyze reports to monitor caseload trends and program performance.
  • Assist the supervisor by working closely with the team, working with customers and answering questions.
  • Other duties may be assigned such as Shelter or Emergency Management duties during a disaster.

Knowledge, Skills and Abilities
  • Thorough knowledge of any FNS, Medicaid or any other Economic Services program.
  • Thorough knowledge of applicable federal and state laws, policies and eligibility systems.
  • Considerable knowledge of the agency's organizational rules, policies, and procedures.
  • Ability to organize and consolidate information, maintain records, prepare reports, formulate treatment plans and compete other caseload management functions.
  • Possess and demonstrate the ability to engage and teach staff skills needed to perform assigned work tasks including use of computer systems and software.
  • Good mathematical reasoning and computational skills.
  • Ability to recognize, collect, and evaluate evidence to support actions.
  • Ability to communicate effectively with coworkers, community agencies, law enforcement agencies to obtain or present pertinent data.
  • Ability to maintain effective working relationships with other employees, and the general public.
  • Ability to conduct interview/assessments, summarize and interpret findings.
  • Knowledge of agency and community programs and services which could assist client.
  • Ability to intervene and assess client complaints, provide feedback to client caseworker, supervisors and IM Administrators.
  • Ability to present information orally or in written form.

Desired Education and Experience
  • Two years of experience as a caseworker or investigator in an income maintenance program; or an equivalent combination of training and experience.
    Please document all work history relevant to the position for which you are applying. Qualification for the position and salary determination are based on years of experience. Failure to document your complete work history may affect the qualification determination and salary. Electronic applications cannot be amended once submitted.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Important Pre-Employment Information:
  • If the position requires a degree, official transcripts must be submitted within 30 days of hire.
  • A pre-employment reference check will be conducted.
  • A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
  • A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.
Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!
Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com
*This description applies to benefits eligible positions.
01
Please select your highest level of education completed.
  • High school diploma (or GED)
  • Associate's degree
  • Bachelor's degree
  • Master's degree
  • PhD or other professional degree

02
Do you have at least two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience?
  • Yes
  • No

03
Briefly describe what Income Maintenance programs you have experience in.
04
Do you have experience working in the NC FAST system and the ability to troubleshoot and resolve issues within the system?
  • Yes
  • No

05
Do you have an unrestricted valid Class C North Carolina Driver's License or the ability to obtain prior to your hire date?
  • Yes
  • No

Required Question

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