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Counter Jobs in Maryland (NOW HIRING)

Shepherd Electric Supply

Counter Manager

Frederick, MD · On-site

$18 - $21.50/hr

Why This Role Matters The Counter Manager at the Frederick Branch is the connective tissue between what Shepherd promises and what customers experience every single day. This is not a behind-the-desk ...

Shepherd Electric Supply

Counter Manager

Frederick, MD

$18 - $21.50/hr

Why This Role Matters The Counter Manager at the Frederick Branch is the connective tissue between what Shepherd promises and what customers experience every single day. This is not a behind-the-desk ...

Conrads Crabs & Seafood

Counter

Bel Air, MD · On-site

$12.75 - $15/hr

Counter Staff Location: Bel Air, Maryland (Conrad's Seafood Market) Compensation Range: $12.75 - $15.00+Tips Employers in MD can pay employees under the age of 18 a minimum wage rate of 85% of the ...

maman | bethesda

Counter Service

Bethesda, MD · On-site

$15 - $18/hr

Maman - Counter Service maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada ...

maman | bethesda

Counter Service

Bethesda, MD

$15 - $18/hr

Maman - Counter Service maman is a french bakery, cafe and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada ...

Toki Tako Inc

Counter Server

Baltimore, MD · On-site

$13 - $16/hr

Toki Tako is a quick service restaurant serving Korean food. Main responsibilities of the counter server are: - Welcome guests to the restaurant - Describe and explain the menu - Take orders and ...

Toki Tako Inc

Counter Server

Baltimore, MD · On-site

$13 - $16/hr

Toki Tako is a quick service restaurant serving Korean food. Main responsibilities of the counter server are: - Welcome guests to the restaurant - Describe and explain the menu - Take orders and ...

NORTHEASTERN SUPPLY INC

Counter Sales Associate

Landover, MD · On-site

$17.50 - $26.50/hr

Counter Sales Associate Full-Time | Branch $17.50 - $26.50 / hr Hourly Pay Range Reports To: Branch Manager DEPARTMENT Counter Sales EXPERIENCE Experience Preferred BENEFITS ELIGIBLE AFTER 45 Days of ...

NORTHEASTERN SUPPLY INC

Counter Sales Associate

Bel Air, MD · On-site

$17.50 - $26.50/hr

Counter Sales Associate Full-Time | Branch $17.50 - $26.50 / hr Hourly Pay Range Reports To: Branch Manager DEPARTMENT Counter Sales EXPERIENCE Experience Preferred BENEFITS ELIGIBLE AFTER 45 Days of ...

NORTHEASTERN SUPPLY INC

Counter Sales Associate

Easton, MD · On-site

$17.50 - $26.50/hr

Counter Sales Associate Full-Time | Branch $17.50 - $26.50 / hr Hourly Pay Range Reports To: Branch Manager DEPARTMENT Counter Sales EXPERIENCE Experience Preferred BENEFITS ELIGIBLE AFTER 45 Days of ...

ThompsonFirstGroup

Warehouse/Counter Sales

Easton, MD · On-site

$16.25 - $20.25/hr

Thompson First Group is seeking a Warehouse/Counter Sales for a local client in Easton, MD. Candidates with a background working in counter sales, have experience in HVAC or Plumbing equipment and/or ...

Ourisman Chevrolet

Parts Counter

Temple Hills, MD · On-site

$19.25/hr

The Parts Counter Representative will assist customers and service technicians by providing accurate information and sourcing the necessary parts efficiently.More about the roleAssist customers at ...

Ourisman Volkswagen of Bethesda

Parts Counter

Bethesda, MD · On-site

$36K - $45K/yr

The Parts Counter Representative will assist customers and service technicians by providing accurate information and sourcing the necessary parts efficiently.More about the roleAssist customers at ...

Recruit Up, LLC

Counter Sales - Bel-Air

Bel Air, MD · On-site

$15.50 - $20/hr

The Counter Salesperson will manage counter with responsibility in both Residential and commercial plumbing and HVAC supplies and equipment. The right candidate will be a proactive and high energy ...

Ourisman Chevrolet

Parts Counter

Marlow Heights, MD · On-site

$19.25/hr

The Parts Counter Representative will assist customers and service technicians by providing accurate information and sourcing the necessary parts efficiently. More about the role * Assist customers ...

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All JobsCounter JobsCounter Jobs in Maryland

Counter information

See Maryland salary details

$8

$15

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How much do counter jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for counter in Maryland is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.02 per hour, depending on experience, location, and employer.

What is a counter?

Counters are professionals responsible for counting and recording physical inventory, money, or other items in various settings such as warehouses, retail stores, banks, or casinos. Their primary duties include verifying quantities, ensuring accuracy in records, and sometimes reconciling discrepancies. Counters play a vital role in maintaining accurate inventory or financial records, helping organizations monitor stock levels and prevent loss. Attention to detail and reliability are essential skills for this position.

What skills and qualifications are needed to thrive as a counter?

To thrive as a Counter, you need strong mathematical skills, attention to detail, and basic numeracy, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, counting equipment, or spreadsheets is typically required. Reliability, organization, and the ability to work accurately under pressure are valuable soft skills in this role. These competencies ensure precise inventory tracking and minimize errors, which are crucial for efficient business operations.

What are common challenges faced by a counter, and how can they be addressed?

Counters often face challenges such as managing long lines during peak hours, maintaining accuracy while handling transactions, and providing excellent customer service under pressure. Staying organized and developing effective communication skills can help address these challenges. Additionally, familiarity with the point-of-sale system and collaborating closely with team members ensures smoother operations and a more positive customer experience.

What is the difference between Counter vs Cashier?

AspectCounterCashier
Primary RoleManage customer transactions, assist with inquiries, and handle product returnsProcess sales transactions, handle cash, and provide receipts
Required CredentialsBasic customer service skills, sometimes POS trainingCash handling experience, POS system knowledge
Work EnvironmentRetail stores, supermarkets, eventsRetail outlets, supermarkets, restaurants
Common UsageRefers to the role of managing customer interactions at a point of saleSpecifically refers to handling cash and processing payments

The term "Counter" generally describes a role involving customer service and transaction management at a point of sale, often encompassing various duties beyond cash handling. "Cashier" specifically focuses on processing payments and handling cash transactions. While both roles are found in retail environments, "Counter" may include additional responsibilities like assisting customers with inquiries, whereas "Cashier" emphasizes cash handling skills.

What are the most commonly searched types of Counter jobs in Maryland?

The most popular types of Counter jobs in Maryland are:

What are popular job titles related to Counter jobs in Maryland?

For Counter jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Counter jobs in Maryland look for?

The top searched job categories for Counter jobs in Maryland are:

What cities in Maryland are hiring for Counter jobs?

Cities in Maryland with the most Counter job openings:

Counter jobs near you
Infographic showing various Counter job openings in Maryland as of August 2026, with employment types broken down into 1% Internship, 76% Full Time, and 23% Part Time. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $32,381 per year, or $15.6 per hour.

Counter Manager

Shepherd Electric Supply

Frederick, MD • On-site

$18 - $21.50/hr

Full-time

Re-posted 16 hours ago

Shepherd Electric Supply rating

8.9

Company rating: 8.9 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

26th of 425 rated retail wholesalers

Job description

About Shepherd Electric Supply
Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. We move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through.
Our success comes from people who take pride in doing things the right way - safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.
Why This Role Matters
The Counter Manager at the Frederick Branch is the connective tissue between what Shepherd promises and what customers experience every single day. This is not a behind-the-desk role. You are on the floor, alongside your team, making sure the counter runs with precision, urgency, and the kind of service that earns repeat business.
Frederick is a fast-moving branch serving contractors, facility managers, and project teams who can't afford mistakes and don't have time to wait. The person in this role sets the standard for how that customer walks out the door - with the right product, a solid answer, and confidence that Shepherd is their first call next time.
You are also building a team. That means coaching counter reps, holding the bar on accuracy and responsiveness, and creating an environment where people take ownership instead of waiting to be directed. The counter's performance is your reputation - and every transaction is a chance to earn it or lose it.
How This Role Connects to Our Compass
We Keep Our Promises:
When you commit to a customer - on availability, pricing, or turnaround - it happens. Your team doesn't guess; they confirm. Dropped handoffs and missed follow-throughs are not acceptable on your counter. You own the standard, and you enforce it.
We Stay Hungry:
You are always looking for a smarter way to run the counter. Whether that's improving how quotes flow, reducing wait time, or helping your team get sharper on product knowledge - you bring curiosity to the work every day and expect the same from your people.
We Grow Together:
You collaborate with your branch teammates, support purchasing when stock questions arise, and communicate clearly with inside sales and warehouse when customer needs across lines. You build a team that covers for each other - not one that competes.
We Own It:
When something goes wrong at the counter - a quote error, a missed order, a customer complaint - you own it. You don't look for someone to blame; you fix the problem and close the loop with the customer. Accountability lives here.
We Go Above & Beyond:
Your counter is remembered not for the transactions it completes, but for how it made customers feel. You anticipate needs before they're asked, catch errors before they leave the building, and make sure every interaction reflects the best version of Shepherd.
Key Outcomes
Organized by what matters, not just what you do.
Counter Leadership & Daily Operations
  • Own the daily rhythm of the Frederick counter - opening readiness, staffing coverage, pace, and customer flow throughout the day
  • Set and hold accuracy and responsiveness standards across the counter team on every shift
  • Resolve real-time escalations - complex customer requests, order errors, or product issues - quickly and with ownership
  • Coordinate with warehouse, purchasing, and inside sales when customer needs require cross-functional response
  • Ensure the counter environment is organized, fully stocked, and professional at all times

Team Development & Coaching
  • Recruit, onboard, and develop counter sales representatives against Shepherd's Compass values, not just technical skill
  • Coach your team through direct, consistent feedback - not documentation for its own sake, but conversations that build capability
  • Identify and close product knowledge gaps proactively; don't wait for a customer complaint to signal the training need
  • Build a team that holds itself to a standard when you're not standing next to them
  • Escalate performance or conduct concerns to Branch Management promptly and without delay

Customer Experience & Sales Excellence
  • Ensure every customer - walk-in or call-in - is greeted with urgency, served with accuracy, and leaves with confidence in Shepherd
  • Monitor quote accuracy and follow-through so that nothing falls through between inquiry and close
  • Build and maintain relationships with key customers, contractors, and facility managers who depend on the Frederick counter
  • Identify upsell and cross-sell opportunities that serve the customer's real need - not just the transaction in front of you
  • Represent Shepherd's brand in every interaction - appearance, language, and conduct included

Inventory Awareness & Counter Accuracy
  • Maintain working awareness of stock levels for high-velocity counter items; flag shortfalls before they become customer problems
  • Ensure counter transactions are processed accurately in Eclipse - right product, right quantity, right account
  • Surface recurring product gaps, pricing discrepancies, or system errors to Branch Management as signals, not one-off complaints
  • Participate in cycle counts and inventory accuracy efforts as needed

Performance Reporting & Continuous Improvement
  • Review counter KPIs regularly - transaction volume, quote accuracy, customer returns, response time - and use the data to coach and improve
  • Use error tracking tools (UET) to identify patterns and address root causes, not just close tickets
  • Bring ideas and observations from the counter floor into branch conversations about how Shepherd can serve Frederick customers better

What Success Looks Like
After 90 days, you and your Branch Manager should both be able to point to these markers:
  • Customers are greeted with urgency and leave with the right product, accurate information, and a positive experience every time
  • Quote and order accuracy is high - rework, returns, and counter errors are rare and declining
  • Your counter team operates with ownership - they know the standard and hold it without being managed by the hour
  • You know the Frederick customer base - by name, by need, and by relationship
  • The Branch Manager trusts that the counter runs correctly and professionally when they're not watching
  • At least one meaningful improvement to counter operations, team capability, or customer experience has been identified and put in motion

Who Thrives Here
This role is a strong fit if:
  • You lead from the floor, not from behind a desk - your presence raises the standard, and your team feels it
  • You take ownership of outcomes, not just activities - when something goes wrong, you fix it and close the loop
  • You develop people by building their capability, not by covering their gaps
  • You know how to balance urgency with accuracy - fast doesn't mean sloppy on your watch
  • You communicate directly - with customers, with your team, and with branch leadership
  • You are curious about the electrical industry and keep learning, because your customers expect you to know more than they do
  • You care whether the customer walks out satisfied - not just whether the transaction was completed
  • You build teams that hold themselves to a standard, because that's the only kind of team that scales

Qualifications & Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 3-5 years of experience in electrical distribution, wholesale, or a related industry; counter experience strongly preferred
  • 1-3 years of team leadership or supervisory experience, with demonstrated ability to coach and develop people
  • Strong working knowledge of electrical products across multiple product lines
  • Proficiency with Eclipse or comparable distribution ERP system preferred
  • Demonstrated ability to build and maintain customer relationships in a high-volume counter environment
  • Strong attention to detail and commitment to accuracy - you catch errors before they leave the building
  • Bilingual (Spanish) proficiency is a plus
  • Physical ability to stand, walk, bend, lift items up to 50 lbs., and operate in an active counter environment
  • Dependable attendance and a team-first mindset
  • Ability to successfully complete pre-employment screening requirements

Work Shift and Hours: Monday - Friday, 6:30am - 3:30pm, in office
Compensation Details: The expected base salary for this position is starting at $65,000 annually depending on experience. This position is also commission eligible - based on specific and relevant business metrics.
Why should you join Shepherd Electrical Supply?
At Shepherd Electric Supply, excellence in service, pricing, and products has been our mission since 1892. As the oldest wholesale electrical distributor in the Baltimore/Washington area, we take pride in our exceptional customer service and extensive inventory.
We have a rich history of partnering with industry leaders like Siemens and Eaton, and our commitment to quality and innovation has made us a trusted name in the industry. Join our team and be a part of our legacy!
Apply now and find out what's next for you.
Equal Opportunity Employer/Vet/Disabled
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

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