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Counter Staff Jobs (NOW HIRING)

Nans Kitchen

Counter Staff

Southborough, MA · On-site

$18 - $20/hr

We need a Counter staff who can speak both languages: the "hype" of the perfect sammie and the "craft" of a seasonal harvest. Why This Isn't Your Average Counter Job * The Seasonal Evolution: Every ...

Nans Kitchen

Counter Staff

Southborough, MA · On-site

$18 - $20/hr

We need a Counter staff who can speak both languages: the "hype" of the perfect sammie and the "craft" of a seasonal harvest. Why This Isn't Your Average Counter Job * The Seasonal Evolution: Every ...

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Counter Staff information

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How much do counter staff jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for counter staff in the United States is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a counter staff?

Counter staff are employees who work at service counters in various establishments such as restaurants, cafes, banks, or retail stores. Their main responsibilities include assisting customers, processing transactions, answering questions, and sometimes preparing or serving food and beverages. They play a key role in ensuring customer satisfaction by providing prompt and friendly service. Counter staff may also be responsible for maintaining the cleanliness and organization of their work area.

What are the key skills and qualifications needed to thrive as a counter staff, and why are they important?

To thrive as Counter Staff, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash registers, and inventory management tools is typically required. Excellent communication, patience, and problem-solving skills help create positive customer experiences and handle busy periods efficiently. These skills are crucial for ensuring customer satisfaction, accurate transactions, and smooth daily operations.

What are some common challenges faced by counter staff in a fast-paced environment, and how can they be managed?

Counter Staff often encounter challenges such as handling high customer volumes during peak hours, managing multiple orders simultaneously, and maintaining accuracy under pressure. Effective communication, strong organizational skills, and the ability to remain calm and courteous are crucial for success. Many employers provide training on point-of-sale systems and customer service techniques to help staff navigate busy periods efficiently. Seeking feedback from experienced colleagues and proactively learning best practices can also make the role more manageable and rewarding.

What is the difference between Counter Staff vs Cashier?

AspectCounter StaffCashier
Required CredentialsHigh school diploma, basic customer service skillsHigh school diploma, cash handling experience
Work EnvironmentRetail counters, food service, customer interactionRetail stores, restaurants, supermarkets
Employer & Industry UsageRetail, hospitality, food serviceRetail, supermarkets, restaurants
Common Search & ComparisonCustomer service, sales supportCash handling, point-of-sale transactions

Counter Staff and Cashiers often work in similar environments like retail and food service. While Counter Staff focus on customer assistance and sales support, Cashiers primarily handle transactions and cash management. Both roles require good communication skills and basic certifications, but their main responsibilities differ slightly based on their specific duties within the customer service process.

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Counter Staff jobs near you
Infographic showing various Counter Staff job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $33,364 per year, or $16 per hour.

Counter Staff - Full Time

Houston, TX • On-site

Edit TX LLC dba Tide Cleaners
See more jobs at Edit TX LLC dba Tide Cleanersexternal

$11 - $12/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Counter Staff 

Reports To: Counter Manager & General Manager 

Edit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience. 

Key Responsibilities 

  • Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
  • Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
  • Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
  • Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
  • Transaction Management: Accurately calculate prices and handle cash/credit transactions.
  • Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
  • Training & Development: Help train new employees in store procedures and processes.
  • Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
  • Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
  • Other Duties: Perform additional tasks as assigned. 

Qualifications 

  • Basic math skills and ability to recognize numbers. 
  • Self-motivated with a positive, energetic attitude. 
  • Strong leadership and teamwork qualities. 
  • Willingness to participate in ongoing training and development. 
  • Ability to stand for long periods. 
  • Previous experience in hospitality or customer service is preferred.

Shift and Schedule  

Store Hours:  

  • Monday–Friday: 6:30 AM – 7:00 PM 
  • Saturday: 8:00 AM – 5:00 PM 
  • Sunday: Closed 

Full-Time: 32–40 hours per week  

Part-Time: Up to 29 hours per week 

Overtime: As necessary  

Benefits  

  • Health Insurance 
  • Vision 
  • Dental 
  • 401 (k) 
  • Yearly Paid Time Off 
  • Paid Holidays