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Counter Manager Jobs in Phoenix, AZ (NOW HIRING)

ICM Solutions, LLC

Parts Counter Associate

Phoenix, AZ · On-site

$16 - $21/hr

Create, manage, and follow through on customer orders from quote to delivery * Serve as the front ... Experience in parts counter sales or parts support for heavy equipment, construction, mining ...

SunSource

Counter Sales

Phoenix, AZ · On-site

$15.25 - $19/hr

... Counter Sales/ Repair I. FUNCTIONS & REQUIREMENTS Purpose The purpose of this job is to accurately ... Ensure the integrity of data entry on the receipt of goods process. Assist manager in the ...

ICM Solutions LLC

Parts Counter Associate

Phoenix, AZ · On-site

$16 - $21/hr

Create, manage, and follow through on customer orders from quote to delivery * Serve as the front ... Experience in parts counter sales or parts support for heavy equipment, construction, mining ...

ICM Solutions LLC

Parts Counter Associate

Phoenix, AZ · On-site

$16 - $21/hr

Create, manage, and follow through on customer orders from quote to delivery * Serve as the front ... Experience in parts counter sales or parts support for heavy equipment, construction, mining ...

SunSource

Counter Sales

Phoenix, AZ · On-site

$15.25 - $19/hr

... Counter Sales/ Repair I. FUNCTIONS & REQUIREMENTS Purpose The purpose of this job is to accurately ... manager in the safeguarding of inventory against pilferage or theft. Additional Functions • ...

ICM Solutions

Parts Counter Associate

Phoenix, AZ · On-site

$16 - $21/hr

Create, manage, and follow through on customer orders from quote to delivery * Serve as the front ... Experience in parts counter sales or parts support for heavy equipment, construction, mining ...

DPDHL

Cycle Counter

Litchfield Park, AZ · On-site

$21.35/hr

Complete daily inventory management activities to support accurate stock levels and operational ... First (1st) Shift Cycle Counter Shift: 6:00AM to 2:30PM, Monday to Friday Pay: $21.35 Per hour In ...

Sauced and Loaded Chicken Wings

Front Counter

Phoenix, AZ · On-site

$8 - $17/hr

Fast Food Cashiers manage all monetary exchanges in the restaurant by taking orders and ringing up ... Keeps the counter and dining area net and clean *Sweeps and mops the floor regularly *Restock ...

AssemblySystems

Parts Counter Specialist

Surprise, AZ · On-site

$20 - $23/hr

Parts Counter Specialist Location: Surprise Arizona Company: Interstate Assembly Systems Pay Range ... Picking of parts on scheduled work orders and relieving inventory through inventory management ...

DHL

Cycle Counter

Litchfield Park, AZ · On-site

$21.35/hr

Complete daily inventory management activities to support accurate stock levels and operational ... First (1st) Shift Cycle Counter Shift: 6:00AM to 2:30PM, Monday to Friday Pay: $21.35 Per hour In ...

SunSource

Counter Sales

Phoenix, AZ · On-site

$15.25 - $19/hr

... Counter Sales/ Repair I. FUNCTIONS & REQUIREMENTS Purpose The purpose of this job is to accurately ... Ensure the integrity of data entry on the receipt of goods process. Assist manager in the ...

SunSource

Counter Sales

Phoenix, AZ · On-site

$15.25 - $19/hr

... Counter Sales/ Repair I. FUNCTIONS & REQUIREMENTS Purpose The purpose of this job is to accurately ... manager in the safeguarding of inventory against pilferage or theft. Additional Functions • ...

MFCP INC

Industrial Counter Sales

Tolleson, AZ · On-site

$21 - $25/hr

The Industrial Counter Sales Associate supports daily branch operations by providing exceptional ... Support inventory management, including cycle counts and quality control. * Perform assembly and ...

Airliquidehr

Counter Sales Representative

Mesa, AZ · On-site

$17.25 - $21.50/hr

R10098307 Counter Sales Representative (Open) Location: Mesa, AZ - W Iron - Retail shop How will ... Manages order entry and processes transactions ; assists the team with the reconciliation of ...

Whole Foods Market

Counter Staff

Phoenix, AZ

$16 - $25.40/hr

Provides support as a member of the seafood team to include duties related to counter service ... Ability to follow directions and procedures; effective time management and organization skills.

Airgas

Counter Sales Representative

Mesa, AZ · On-site

$17.25 - $21.50/hr

R10098307 Counter Sales Representative (Open) Location: Mesa, AZ - W Iron - Retail shop How will ... Manages order entry and processes transactions ; assists the team with the reconciliation of ...

Whole Foods Market

Counter Staff

Chandler, AZ

$16 - $25.40/hr

Provides support as a member of the seafood team to include duties related to counter service ... Ability to follow directions and procedures; effective time management and organization skills.

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All JobsCounter JobsCounter Manager JobsCounter Manager Jobs in Phoenix, AZ

Counter Manager information

See Phoenix, AZ salary details

$12

$21

$47

How much do counter manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for counter manager in Phoenix, AZ is $21.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $20.53 per hour, depending on experience, location, and employer.

What is a counter manager?

A Counter Manager is a retail professional responsible for overseeing the sales operations and staff at a specific retail counter, typically within a department store or specialty shop. Their duties include supervising team members, ensuring excellent customer service, managing inventory, and meeting sales targets. Counter Managers often work in cosmetics, fragrance, or jewelry departments, where they play a key role in promoting products and training their team. They also handle scheduling, reporting, and may resolve customer issues. Strong leadership and sales skills are essential for this role.

What does a counter manager do?

A counter manager leads the sales team of a retail department, often the cosmetics counter at a department store. Your job duties as a counter manager are to negotiate with vendors, order product lines, hire, train, evaluate, and fire staff, schedule and supervise employees, provide customer service, and handle administrative responsibilities, like analyzing sales metrics and business goals, marketing products, and organizing displays. To pursue a career as a counter manager, the qualifications include extensive product knowledge, excellent customer service skills, and retail experience. An associate or bachelor’s degree may help you get promotions more quickly.

What are the key skills and qualifications needed to thrive as a counter manager, and why are they important?

To thrive as a Counter Manager, you need strong sales skills, product knowledge, and experience in retail management, often supported by a background in cosmetics or luxury goods. Familiarity with point-of-sale (POS) systems, inventory management tools, and brand-specific training or certifications is typically required. Exceptional customer service, leadership, and communication skills help you motivate staff and build lasting client relationships. These abilities ensure sales targets are met, team performance is optimized, and customers receive a premium experience, all of which drive store success.

How does a counter manager balance sales goals with team development in a retail environment?

A Counter Manager is responsible for meeting sales targets while also ensuring their team is motivated, knowledgeable, and providing excellent customer service. This often involves setting daily or weekly sales objectives, coaching team members through regular feedback, and organizing training sessions to improve product expertise. Balancing these priorities requires strong leadership, time management, and a collaborative approach to problem-solving. Successful Counter Managers foster a positive team culture, which directly impacts both sales performance and customer satisfaction.

What is the difference between Counter Manager vs Sales Associate?

AspectCounter ManagerSales Associate
ResponsibilitiesOversees counter operations, manages staff, ensures customer satisfactionAssists customers, processes sales, stocks products
Required SkillsLeadership, customer service, inventory managementCustomer service, communication, product knowledge
Work EnvironmentRetail counters, often in cosmetics, electronics, or food sectorsRetail stores, malls, specialty shops
CertificationsTypically no formal certifications required, but management experience helpsNo formal certifications required

While both roles work in retail environments, a Counter Manager oversees daily operations and staff, focusing on management and customer satisfaction. A Sales Associate primarily assists customers and handles sales transactions. The Counter Manager role involves more leadership and responsibility, whereas the Sales Associate role is more customer-facing and transactional.

What skills do you need to be a counter manager?

A counter manager needs strong customer service skills, effective communication, and the ability to manage inventory and staff. Organizational skills, attention to detail, and proficiency with point-of-sale systems are also important for success in this role.
More about Counter Manager jobs

What are the most commonly searched types of Counter jobs in Phoenix, AZ?

The most popular types of Counter jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Counter Manager jobs?

Cities near Phoenix, AZ with the most Counter Manager job openings:

Counter Manager jobs near you
Infographic showing various Counter Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $44,595 per year, or $21.4 per hour.

Parts Counter Associate

ICM Solutions, LLC

Phoenix, AZ • On-site

$16 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

ICM Solutions, a leader in crushing, underground mining rebuilds, and white paving equipment across the Mountain West, is looking for a Parts Counter Associate with to join our growing Phoenix branch. This role is ideal for someone who thrives behind a parts counter, knows how critical uptime is to contractors and quarry operations, and takes pride in getting customers the right part, right now. You will be the primary point of contact for customers needing parts and service support for owned or rented crushing and aggregate equipment. If you've worked with OEM parts systems, can juggle multiple urgent orders daily, and enjoy building long-term customer relationships, this role was built for you.
This is an on-site position - you must be available to work in the office Monday through Friday.
What You'll Do:
As a key member of our branch operations team, you'll handle the full lifecycle of customer parts and service needs:
  • Identify, research, and quote heavy equipment parts using OEM and dealer parts systems
  • Create, manage, and follow through on customer orders from quote to delivery
  • Serve as the front-line parts contact for phone, email, and walk-in customers
  • Coordinate closely with the service department to schedule technicians and align parts availability
  • Recommend approved part substitutions when items are unavailable or back-ordered
  • Proactively manage need-by dates, freight options, and emergency orders to minimize downtime
  • Communicate clearly with customers regarding backorders, ETAs, freight, and logistics
  • Process will-call orders, stage parts, and ensure accurate pickup or shipment
  • Complete bids for service and parts sales quotations (PSQs)
  • Manage daily backorder queues and 30-day returns
  • Participate in required training and monthly phone/soft-skill development
  • Maintain a clean, safe, and organized parts environment
  • Take ownership of customer issues and drive them to resolution

Requirements
  • Experience in parts counter sales or parts support for heavy equipment, construction, mining, aggregate, or industrial machinery preferred
  • Understanding of the urgency of equipment downtime and jobsite pressures
  • Ability to research parts accurately using schematics and OEM systems
  • Customer-focused mindset with the ability to build trust and long-term relationships
  • Excellent communication skills-calm, clear, and professional under pressure
  • Strong organizational skills with the ability to manage multiple open orders at once
  • Team-oriented approach and willingness to collaborate across departments
  • Sense of ownership-when there's a problem, you see it through to resolution
  • Continuous commitment to workplace safety
  • Pass pre-employment drug screen, background check, and MVR screen

Why Join ICM Solutions?
  • Fast-growing dealer with a bold vision to be the best in crushing, underground mining rebuild, and white paving equipment in North America
  • Parts professionals are valued here-your expertise directly impacts customer success
  • Strong, people-first culture where collaboration and accountability matter
  • Competitive compensation and benefits package including PTO, sick time, medical, dental, vision, and life insurance, 401(k) with company match

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

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