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Counter Manager Jobs in New York (NOW HIRING)

LVMH Perfumes & Cosmetics

Counter Manager, Loewe

New York, NY · On-site

$19.75 - $23.50/hr

The Counter Manager is responsible for leading the daily operations of the Loewe Perfumes Counter. This role is focused on driving sales performance, delivering exceptional luxury customer service ...

LVMH Group

Counter Manager, Loewe

New York, NY · On-site

$19.75 - $23.50/hr

The Counter Manager is responsible for leading the daily operations of the Loewe Perfumes Counter. This role is focused on driving sales performance, delivering exceptional luxury customer service ...

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How much do counter manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for counter manager in New York is $23.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $22.60 per hour, depending on experience, location, and employer.

What is a counter manager?

A Counter Manager is a retail professional responsible for overseeing the sales operations and staff at a specific retail counter, typically within a department store or specialty shop. Their duties include supervising team members, ensuring excellent customer service, managing inventory, and meeting sales targets. Counter Managers often work in cosmetics, fragrance, or jewelry departments, where they play a key role in promoting products and training their team. They also handle scheduling, reporting, and may resolve customer issues. Strong leadership and sales skills are essential for this role.

What skills do you need to be a counter manager?

A counter manager needs strong customer service skills, effective communication, and the ability to manage inventory and staff. Organizational skills, attention to detail, and proficiency with point-of-sale systems are also important for success in this role.

What are the key skills and qualifications needed to thrive as a counter manager, and why are they important?

To thrive as a Counter Manager, you need strong sales skills, product knowledge, and experience in retail management, often supported by a background in cosmetics or luxury goods. Familiarity with point-of-sale (POS) systems, inventory management tools, and brand-specific training or certifications is typically required. Exceptional customer service, leadership, and communication skills help you motivate staff and build lasting client relationships. These abilities ensure sales targets are met, team performance is optimized, and customers receive a premium experience, all of which drive store success.

How does a counter manager balance sales goals with team development in a retail environment?

A Counter Manager is responsible for meeting sales targets while also ensuring their team is motivated, knowledgeable, and providing excellent customer service. This often involves setting daily or weekly sales objectives, coaching team members through regular feedback, and organizing training sessions to improve product expertise. Balancing these priorities requires strong leadership, time management, and a collaborative approach to problem-solving. Successful Counter Managers foster a positive team culture, which directly impacts both sales performance and customer satisfaction.

What does a counter manager do?

A counter manager leads the sales team of a retail department, often the cosmetics counter at a department store. Your job duties as a counter manager are to negotiate with vendors, order product lines, hire, train, evaluate, and fire staff, schedule and supervise employees, provide customer service, and handle administrative responsibilities, like analyzing sales metrics and business goals, marketing products, and organizing displays. To pursue a career as a counter manager, the qualifications include extensive product knowledge, excellent customer service skills, and retail experience. An associate or bachelor’s degree may help you get promotions more quickly.

What is the difference between Counter Manager vs Sales Associate?

AspectCounter ManagerSales Associate
ResponsibilitiesOversees counter operations, manages staff, ensures customer satisfactionAssists customers, processes sales, stocks products
Required SkillsLeadership, customer service, inventory managementCustomer service, communication, product knowledge
Work EnvironmentRetail counters, often in cosmetics, electronics, or food sectorsRetail stores, malls, specialty shops
CertificationsTypically no formal certifications required, but management experience helpsNo formal certifications required

While both roles work in retail environments, a Counter Manager oversees daily operations and staff, focusing on management and customer satisfaction. A Sales Associate primarily assists customers and handles sales transactions. The Counter Manager role involves more leadership and responsibility, whereas the Sales Associate role is more customer-facing and transactional.

More about Counter Manager jobs
What are the most commonly searched types of Counter jobs in New York? The most popular types of Counter jobs in New York are:
What cities in New York are hiring for Counter Manager jobs? Cities in New York with the most Counter Manager job openings:
Counter Manager jobs near you
Infographic showing various Counter Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $49,137 per year, or $23.6 per hour.

Counter Manager, Loewe

LVMH Perfumes & Cosmetics

New York, NY • On-site

$19.75 - $23.50/hr

Full-time

Posted 9 days ago

Job description

Company Description
Job Description
The Counter Manager is responsible for leading the daily operations of the Loewe Perfumes Counter. This role is focused on driving sales performance, delivering exceptional luxury customer service, developing a high-performing team, and ensuring brand standards are executed at the highest level. The Counter Manager acts as a brand ambassador and takes ownership of the business within the store, ensuring the counter operates with excellence in sales, service, and visual presentation.
  • Achieve and exceed individual and counter sales goals while upholding the highest standards of luxury client service.
  • Deliver personalized, story-driven selling experiences that translate the brand heritage, craftmanship, and creative narrative into meaningful client interactions.
  • Able to offer an established clientele book to utilize as a resource to introduce and convert those clients to Loewe.
  • Experience in training teams to implement effective clienteling and selling strategies.
  • Support business development initiatives by monitoring trends, client feedback, and performance indicators.
  • Complete DBR (Daily Sales Report) and weekly business recaps, including KPI performance, sales trends, and operational insight
  • Communicate business progress, challenges, and opportunities clearly and professionally to upper management.
  • Develop and execute action plans to grow the business and increase market share.
  • Host in-store events, animations, and client appointments to drive traffic and sales.
  • Create and manage schedules to ensure proper coverage during store hours.
  • Ensure all company and retailer policies are being followed.
  • Partner with store management to stay informed on store promotions, initiatives, and operational communications.

Qualifications
  • 3-5 years of luxury retail beauty/fragrance experience.
  • Previous management or leadership experience in luxury retail
  • Elevated sales skills and a proven track record of achieving sales goals
  • Strong leadership, communication, and organizational skills
  • Passion for luxury retail, fragrance, and client experience
  • Exceptional organizational skills with strong attention to detail
  • Ability to multitask and prioritize in a fast-paced retail environment
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving abilities
  • Professional, polished, and brand-aligned demeanor
  • Bi-lingual is a plus but not necessary
  • Flexible and adaptable to evolving retail schedules and business needs

Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.

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