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Counter Manager Jobs in Massachusetts (NOW HIRING)

Hi-Rise Bread Company

Counter Manager

Cambridge, MA · On-site

$50K - $60K/yr

The Counter Manager ensures the successful operation of the front-of-house for both Hi-Rise Bread Hi-Rise Sweets by leading a team of Shift Leads and counter employees. Responsibilities include:

Hi-Rise Bread Company

Counter Manager

Cambridge, MA · On-site

$50K - $60K/yr

The Counter Manager ensures the successful operation of the front-of-house for both Hi-Rise Bread Hi-Rise Sweets by leading a team of Shift Leads and counter employees. Responsibilities include:

Hi-Rise Bread Company

Counter Manager

Cambridge, MA · On-site

$50K - $60K/yr

The Counter Manager ensures the successful operation of the front-of-house for both Hi-Rise Bread Hi-Rise Sweets by leading a team of Shift Leads and counter employees. Responsibilities include:

Hi-Rise Bread Company

Counter Manager

Cambridge, MA · On-site

$50K - $60K/yr

The Counter Manager ensures the successful operation of the front-of-house for both Hi-Rise Bread Hi-Rise Sweets by leading a team of Shift Leads and counter employees. Responsibilities include:

Hi-Rise Bread Company

Counter Manager

Cambridge, MA · On-site

$50K - $60K/yr

The Counter Manager ensures the successful operation of the front-of-house for both Hi-Rise Bread Hi-Rise Sweets by leading a team of Shift Leads and counter employees. Responsibilities include:

Hi-Rise Bread Company

Counter Manager

Cambridge, MA

$50K - $60K/yr

The Counter Manager ensures the successful operation of the front-of-house for both Hi-Rise Bread Hi-Rise Sweets by leading a team of Shift Leads and counter employees. Responsibilities include:

Nans Kitchen

Counter Manager & Team Leader

Andover, MA · On-site

$21 - $25/hr

Supervise and guide the counter staff, including assigning tasks, managing breaks, and ensuring all team members are trained and motivated. * Customer Experience: Deliver an exceptional, high-energy ...

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Counter Manager information

See Massachusetts salary details

$13

$23

$52

How much do counter manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for counter manager in Massachusetts is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $22.60 per hour, depending on experience, location, and employer.

What is a counter manager?

A Counter Manager is a retail professional responsible for overseeing the sales operations and staff at a specific retail counter, typically within a department store or specialty shop. Their duties include supervising team members, ensuring excellent customer service, managing inventory, and meeting sales targets. Counter Managers often work in cosmetics, fragrance, or jewelry departments, where they play a key role in promoting products and training their team. They also handle scheduling, reporting, and may resolve customer issues. Strong leadership and sales skills are essential for this role.

What skills do you need to be a counter manager?

A counter manager needs strong customer service skills, effective communication, and the ability to manage inventory and staff. Organizational skills, attention to detail, and proficiency with point-of-sale systems are also important for success in this role.

What are the key skills and qualifications needed to thrive as a counter manager, and why are they important?

To thrive as a Counter Manager, you need strong sales skills, product knowledge, and experience in retail management, often supported by a background in cosmetics or luxury goods. Familiarity with point-of-sale (POS) systems, inventory management tools, and brand-specific training or certifications is typically required. Exceptional customer service, leadership, and communication skills help you motivate staff and build lasting client relationships. These abilities ensure sales targets are met, team performance is optimized, and customers receive a premium experience, all of which drive store success.

How does a counter manager balance sales goals with team development in a retail environment?

A Counter Manager is responsible for meeting sales targets while also ensuring their team is motivated, knowledgeable, and providing excellent customer service. This often involves setting daily or weekly sales objectives, coaching team members through regular feedback, and organizing training sessions to improve product expertise. Balancing these priorities requires strong leadership, time management, and a collaborative approach to problem-solving. Successful Counter Managers foster a positive team culture, which directly impacts both sales performance and customer satisfaction.

What does a counter manager do?

A counter manager leads the sales team of a retail department, often the cosmetics counter at a department store. Your job duties as a counter manager are to negotiate with vendors, order product lines, hire, train, evaluate, and fire staff, schedule and supervise employees, provide customer service, and handle administrative responsibilities, like analyzing sales metrics and business goals, marketing products, and organizing displays. To pursue a career as a counter manager, the qualifications include extensive product knowledge, excellent customer service skills, and retail experience. An associate or bachelor’s degree may help you get promotions more quickly.

What is the difference between Counter Manager vs Sales Associate?

AspectCounter ManagerSales Associate
ResponsibilitiesOversees counter operations, manages staff, ensures customer satisfactionAssists customers, processes sales, stocks products
Required SkillsLeadership, customer service, inventory managementCustomer service, communication, product knowledge
Work EnvironmentRetail counters, often in cosmetics, electronics, or food sectorsRetail stores, malls, specialty shops
CertificationsTypically no formal certifications required, but management experience helpsNo formal certifications required

While both roles work in retail environments, a Counter Manager oversees daily operations and staff, focusing on management and customer satisfaction. A Sales Associate primarily assists customers and handles sales transactions. The Counter Manager role involves more leadership and responsibility, whereas the Sales Associate role is more customer-facing and transactional.

More about Counter Manager jobs
What are the most commonly searched types of Counter jobs in Massachusetts? The most popular types of Counter jobs in Massachusetts are:
What cities in Massachusetts are hiring for Counter Manager jobs? Cities in Massachusetts with the most Counter Manager job openings:
Counter Manager jobs near you
Infographic showing various Counter Manager job openings in Massachusetts as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $49,051 per year, or $23.6 per hour.

Counter Manager

Hi-Rise Bread Company

Cambridge, MA • On-site

$50K - $60K/yr

Other

Medical

Re-posted 19 days ago

Job description

Hi-Rise Bread Co. is hiring a Counter Manager! The Counter Manager ensures the successful operation of the front-of-house for both Hi-Rise Bread Hi-Rise Sweets by leading a team of Shift Leads and counter employees.


Responsibilities include:

  • Setting operational and customer service standards and ensuring that they are being met by all front-of-house employees at the two Hi-Rise locations
  • On-the-ground support of front-of-house operations
  • Interfacing with production departments around daily ordering needs
  • Hiring, training, and scheduling front-of-house employees, working within budgetary guidelines
  • Managing inventories and POS databases
  • Developing social media strategy and posting schedules


Successful candidates will:

  • Have at least a year of experience in a front-of-house supervisory role, ideally at a cafe and/or bakery setting with barista training
  • Have a passion for food and a curiosity to become an expert on Hi-Rise products and processes
  • Thrive in a fast-paced and high-volume environment, leading by example and delegating where necessary and appropriate
  • Have the schedule flexibility to work morning, evening, weekend, and holiday shifts
  • Be able to commit to at least a year of employment


This is a full-time position with a salary range of $50,000-$60,000 DOE. Benefits include employer-subsidized health insurance, shift meals/beverages, employee discounts. Opportunities for growth and advancement abound!

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