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Count Room Representative Jobs in Texas (NOW HIRING)

White Lodging

Rooms Control Representative

Austin, TX · On-site

$13.50 - $16.25/hr

... room blocking. • Prepare Express Check-ins. • Check trace file for arriving groups. • ... count and establish selling position with shift manager; keep current throughout shift. • Pre ...

Hilton Garden Inn Abilene, TX

Guest Service Representative

Abilene, TX · On-site

$10.75 - $13.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... • Check house count to determine the rooms available for the day • Review credit limit ... housekeeping room status when received from housekeeping • Balance departments from daily ...

Kana Hotel Group

Guest Service Representative

Abilene, TX · On-site

$13 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... • Check house count to determine the rooms available for the day • Review credit limit ... housekeeping room status when received from housekeeping • Balance departments from daily ...

Hilton Garden Inn Abilene, TX

Guest Service Representative

Abilene, TX · On-site

$10.75 - $13.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... • Check house count to determine the rooms available for the day • Review credit limit ... housekeeping room status when received from housekeeping • Balance departments from daily ...

Hilton Worldwide Holdings

Guest Service Representative

Abilene, TX · On-site

$13 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... • Check house count to determine the rooms available for the day • Review credit limit ... housekeeping room status when received from housekeeping • Balance departments from daily ...

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Count Room Representative information

What are some common challenges faced by count room representatives, and how can they be effectively managed?

Count Room Representatives often face challenges such as maintaining accuracy under time constraints, handling large sums of money, and adhering to strict casino compliance protocols. To manage these, it’s important to stay organized, double-check all counts, and communicate clearly with team members. Many casinos provide thorough training and standardized procedures to help representatives minimize errors and ensure the integrity of the count process. Building attention to detail and working collaboratively with supervisors and security staff are also key to success in this role.

What is a count room representative?

Count Room Representatives are employees, typically in casinos or gaming establishments, responsible for collecting, counting, and verifying money from slot machines, table games, and other revenue sources. They ensure that all cash and vouchers are accurately tallied and securely transported according to strict regulatory guidelines. This role requires attention to detail, integrity, and the ability to work in a secure, team-oriented environment. Count Room Representatives play a crucial part in maintaining financial accuracy and compliance within the organization.

What are the key skills and qualifications needed to thrive as a count room representative?

To thrive as a Count Room Representative, you need strong attention to detail, basic math skills, and a high school diploma or equivalent. Familiarity with cash handling procedures, counting machines, and security protocols is typically required. Reliability, integrity, and the ability to work discreetly as part of a team are essential soft skills. These skills ensure accuracy, security, and compliance in managing large sums of money in regulated environments like casinos.

What is the difference between Count Room Representative vs Cashier?

AspectCount Room RepresentativeCashier
Required CredentialsBasic math skills, attention to detailCash handling certification often preferred
Work EnvironmentCasino or gaming establishment, behind the scenesRetail or hospitality, front-facing customer service
Employer & Industry UsageCasinos, gaming industryRetail stores, restaurants, entertainment venues
Common Search & ComparisonYesYes

The Count Room Representative and Cashier roles both involve handling money and require attention to detail. However, the Count Room Representative typically works behind the scenes in casinos, focusing on counting and verifying chips or currency, while the Cashier interacts directly with customers, handling transactions at the point of sale. Their skills overlap in math and accuracy, but their work environments and customer interaction levels differ significantly.

What cities in Texas are hiring for Count Room Representative jobs?

Cities in Texas with the most Count Room Representative job openings:

Count Room Representative jobs near you

Rooms Control Representative

White Lodging Services Corp

Austin, TX • On-site

$13.50 - $16.25/hr

Full-time

Re-posted 6 days ago

White Lodging rating

6.9

Company rating: 6.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

34th of 108 rated hotels

Job description

Position Information
Location: JW Marriott Austin
Summary:
The Rooms Controller coordinates and processes group reservations, guest requests, and rooming list to ensure excellent guest service.
Responsibilities:
• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the White Lodging Way.
• Assist Front Desk leaders with credit report and follow-up.
• Ensure proper handling of airline contract rooms (where applicable).
• Set up, process and finalize room blocking.
• Prepare Express Check-ins.
• Check trace file for arriving groups.
• Interact with Sales Managers regarding the proper handling of their groups.
• Interact with Housekeeping regarding VIP arrivals and expediting rooms.
• Run necessary reports for shift.
• Set up mailbox arrivals.
• Check and verify reasons for all rooms out of service for maintenance.
• Always answer telephone within three rings with a smile and answer calls using good listening and communications skills to secure the information necessary to ensure the guest has an excellent stay.
• Check house count and establish selling position with shift manager; keep current throughout shift.
• Pre-block special requests, packages, VIP, Frequent Stay suites, and members (Marriott Rewards, Hyatt Passport, Hilton Honors, etc.).
• Ensure all guaranteed room types and special requests are met.
• Prepare coupons and other amenities for guests on special package rates.
• Follow correct check-in/check-out procedures for all guests.
• Ensure resume information is correct and set up correctly in PMS.
• Be able to properly operate and explain TDD operation for guests.
• When applicable, take same day reservations at desk. Know cancellation policies and walk procedures.
• Ensure that all pre-registration and key packeting needs are met.
• Ensure that the requirements for daily check lists are met.
• Process and research Guaranteed No-Shows related to groups. Advise member of the Front Office leadership team how to handle such no-shows. Inform sales/event management of no shows.
• Handle special event booking as assigned by management, including blocking, deposits, and tracking procedures.
• Reinforce the suite booking process.
• Communicate information accurately.
• Have knowledge of room locations, types, building layout, and hours of operations.
• Ensure security and confidentiality of all guest and hotel information and material.
• Report maintenance issues.
• Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.
• Participate in daily preshift.
• Utilize property Service Recovery/Defect Tracking processes.
• Report unsafe conditions and suspicious activity to Loss Prevention/Management.
• Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as needed. Use personal protective equipment.
• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints.
• Promote teamwork and associate morale.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
• Follow proper key control procedures.
• Perform other duties as assigned
Other information:
COMPETENCIES
• Job Knowledge
• Quality of Work
• Quantity of Work
• Guest Focus/Customer Service
• Reliability/Dependability
• Motivation/Initiative
• Flexibility/Adaptability
• Perseverance
• Organization Skills
• Effort
• Judgement/Problem Solving
• Cooperation/Teamwork
SKILLS
• Must pass certification quiz/test for position.
• Proficient on computer functions including PMS, MARSHA, Passkey, Delphi, and MS Office.
EDUCATION/EXPERIENCE
• None required
WORKING CONDITIONS
• Lift, carry or otherwise move up to 10 lbs. regularly.
• Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.
• Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
• Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

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