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Count Room Representative Jobs in Tennessee (NOW HIRING)

Hotel Indigo

Guest Service Representative

Gatlinburg, TN

$12.75 - $15.75/hr

Check house count to determine the rooms available for the day * Review credit limit exception ... Update housekeeping room status when received from housekeeping * Balance departments from daily ...

Kana Hotel Group

Guest Service Representative

Gatlinburg, TN · On-site

$12.75 - $15.75/hr

... • Check house count to determine the rooms available for the day • Review credit limit ... housekeeping room status when received from housekeeping • Balance departments from daily ...

Kana Hotel Group

Guest Service Representative

Knoxville, TN · On-site

$13 - $15.75/hr

... • Check house count to determine the rooms available for the day • Review credit limit ... housekeeping room status when received from housekeeping • Balance departments from daily ...

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How much do count room representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for count room representative in Tennessee is $13.96, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $14.86 per hour, depending on experience, location, and employer.

What is a count room representative?

Count Room Representatives are employees, typically in casinos or gaming establishments, responsible for collecting, counting, and verifying money from slot machines, table games, and other revenue sources. They ensure that all cash and vouchers are accurately tallied and securely transported according to strict regulatory guidelines. This role requires attention to detail, integrity, and the ability to work in a secure, team-oriented environment. Count Room Representatives play a crucial part in maintaining financial accuracy and compliance within the organization.

What are the key skills and qualifications needed to thrive as a count room representative?

To thrive as a Count Room Representative, you need strong attention to detail, basic math skills, and a high school diploma or equivalent. Familiarity with cash handling procedures, counting machines, and security protocols is typically required. Reliability, integrity, and the ability to work discreetly as part of a team are essential soft skills. These skills ensure accuracy, security, and compliance in managing large sums of money in regulated environments like casinos.

What are some common challenges faced by count room representatives, and how can they be effectively managed?

Count Room Representatives often face challenges such as maintaining accuracy under time constraints, handling large sums of money, and adhering to strict casino compliance protocols. To manage these, it’s important to stay organized, double-check all counts, and communicate clearly with team members. Many casinos provide thorough training and standardized procedures to help representatives minimize errors and ensure the integrity of the count process. Building attention to detail and working collaboratively with supervisors and security staff are also key to success in this role.

What is the difference between Count Room Representative vs Cashier?

AspectCount Room RepresentativeCashier
Required CredentialsBasic math skills, attention to detailCash handling certification often preferred
Work EnvironmentCasino or gaming establishment, behind the scenesRetail or hospitality, front-facing customer service
Employer & Industry UsageCasinos, gaming industryRetail stores, restaurants, entertainment venues
Common Search & ComparisonYesYes

The Count Room Representative and Cashier roles both involve handling money and require attention to detail. However, the Count Room Representative typically works behind the scenes in casinos, focusing on counting and verifying chips or currency, while the Cashier interacts directly with customers, handling transactions at the point of sale. Their skills overlap in math and accuracy, but their work environments and customer interaction levels differ significantly.

What cities in Tennessee are hiring for Count Room Representative jobs?

Cities in Tennessee with the most Count Room Representative job openings:

Count Room Representative jobs near you

Guest Service Representative

Hampton Inn Knoxville/Lenoir City, TN

Lenoir City, TN • On-site

$12 - $14.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
 
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
 
Kana Hotel Group is proud to offer the following benefits: 
  • Medical 
  • Vision 
  • Dental
  • 401K 
  • Immediate Pay- earned wage access!
  • Vacation time
  • Sick time
  • Holiday pay 
  • Bonus opportunities
  • Brand-specific employee discounts
  • Long term/short term disability
  • Life insurance
 
Primary Responsibilities                                         Shifts are 4P-11P
• Greet guests and perform check-in/out procedures 
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day 
• Review credit limit exception report & gets additional approval if necessary
• Check expected departures for today & clears checkouts or extends stays after check out time
• Update housekeeping room status when received from housekeeping 
• Balance departments from daily activity report at the end of shift 
• Performs cashier shift change when cash is in balance 
• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest  who requests them 
• Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to  guests during lags in phone or in-person conversations 
• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest  demand cannot be met 
• Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form 
• Ability and flexibility to work various shifts including evenings, weekends, and holidays
 
Education/Experience 
• High School diploma or GED preferred 
• One year hospitality experience required 
• Customer service experience required 
• Experience handling cash and credit card procedures 
• Attention to detail ***
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major  highway/street information, and community events & attractions.
 
Our company provides equal employment opportunities to all employees and applicants for  employment and prohibits discrimination and harassment of any type without regard to race, color,  religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This  policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.