Cot Jobs in Kentucky (NOW HIRING)

Job#: 3045642
Job Description:
Main Console Operator
Location: Frankfort, Kentucky (Onsite)
Role Overview
The Main Console Operations (MCO) team provides constant monitoring of information technology assets twenty-four hours per day, seven days a week. The team is the lead for the operations of the data center and serves as the primary contact for network issue reports and the service desk outside of normal work hours.
Key Responsibilities

• Monitor information technology assets using web-based and other computer-based tools.
• Create, update, and provide detailed notes for incident tickets and tasks related to monitoring activities, network outages, and other service issues.
• Engage in verbal and electronic communications with various governmental agencies.
• Monitor the status and environmental conditions of the data center.
• Control access to the data center, including creating access requests, processing visitors, and providing escorts into restricted areas.
• Provide Tier 1 level customer support for information technology-related issues as required.
• Initiate escalation activities to support issue resolution, maintaining detailed notes in the ticketing system.
• Safeguard and ensure the proper use of sensitive information and equipment.
• Follow official policies, procedures, and legal guidelines.
• Support physical changes and maintenance of the data center.
• Perform other duties as assigned in support of official activities.

Required Qualifications

• Experience as a Desktop Support technician or in another IT support role, with experience diagnosing and resolving technical issues with hardware and software systems.
• Reliable attendance.
• Intermediate computer skills, including Windows Operating Systems (OS), basic networking tools (command prompt or PowerShell), and Microsoft 365 applications (Outlook, Teams, Word, Excel).
• Customer service skills with strong verbal and professional correspondence abilities.
• Ability to learn new skills and follow procedures.
• Ability to work in a team environment with limited direct supervision.
• Self-motivated with attention to detail in work assignments.
• Ability to adjust work schedule to provide coverage in limited cases.
• Ability to pass a law enforcement-conducted background check, including fingerprinting.

Preferred Qualifications

• Experience with creating tickets, requests, and logging notes into an IT Service Management (ITSM) ticketing system.
• Data center operations experience.
• Experience with enterprise IT management and monitoring systems such as Active Directory, Dynatrace, or ServiceNow.
• Programming experience with a focus in JavaScript and TypeScript, and an understanding of database operations and Application Programming Interface (API) interactions.

Work Environment
This is a 3rd shift position that requires working on-site; telework is not authorized. The environment is an open office concept with shared workstations. The role supports critical infrastructure and does not close for weather-related issues. The position requires an initial orientation and training period of at least one week on the 1st shift.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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