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Core Customer Service Representative Jobs in Baltimore, MD

High's

Customer Service Representative

Cockeysville, MD · On-site

$15.25 - $20.75/hr

Customer Service Representative Store 51 - Cockeysville, MD 21030 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Gambrills, MD · On-site

$15.50 - $21.25/hr

Customer Service Representative Store 54 - Millersville, MD 21108 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Darlington, MD · On-site

$15.75 - $21.50/hr

Customer Service Representative Store 81 - Darlington, MD 21034 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Halethorpe, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description Job Summary: The Customer Service ...

High's

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Hot Job Store 32 - Fulton, MD Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Owings Mills, MD · On-site

$15.25 - $20.75/hr

Customer Service Representative Hot Job Store 82 - Owings Mills, MD 21117 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category ...

High's

Customer Service Representative

Jarrettsville, MD · On-site

$15.50 - $21.25/hr

Customer Service Representative Hot Job Store 130 - Madonna, MD 21161 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Lisbon, MD · On-site

$17.50 - $24/hr

Customer Service Representative Hot Job Store 38 - Lisbon, MD 21765 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Chestertown, MD · On-site

$15.25 - $20.75/hr

Customer Service Representative Store 97 - Chestertown, MD 21620 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Westminster, MD · On-site

$15.50 - $21/hr

Customer Service Representative Hot Job Store 20 - Westminster, MD 21157 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category ...

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All JobsCore Customer Service Representative JobsCore Customer Service Representative Jobs in Baltimore, MD

Core Customer Service Representative information

See Baltimore, MD salary details

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How much do core customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for core customer service representative in Baltimore, MD is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is a core customer service representative?

Core Customer Service Representatives are professionals who assist customers by addressing their inquiries, resolving issues, and providing information about products or services. They serve as the primary point of contact between a company and its customers, ensuring a positive customer experience through effective communication and problem-solving. Their responsibilities often include answering phone calls, responding to emails or chats, processing orders, and handling complaints. By maintaining a high level of professionalism and empathy, they help foster customer loyalty and satisfaction.

What are the key skills and qualifications needed to thrive as a core customer service representative?

To thrive as a Core Customer Service Representative, you need excellent communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is commonly required. Patience, active listening, and conflict resolution make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, ensuring satisfaction, and maintaining the company's reputation.

What are some common challenges faced by core customer service representatives, and how can they be addressed?

Core Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and staying up-to-date with product or service changes. To address these, representatives benefit from strong communication skills, patience, and ongoing training. Many organizations offer support through team meetings, knowledge bases, and mentorship programs to help representatives resolve issues efficiently and maintain a positive customer experience.

What is the difference between Core Customer Service Representative vs Customer Support Specialist?

AspectCore Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; technical certifications optional
Work EnvironmentCall centers, retail, or office settingsCall centers, online support, or technical environments
Industry UsageCustomer service across various industries including retail, telecom, bankingTechnical or product-specific support in tech, software, or electronics

The Core Customer Service Representative primarily handles general customer inquiries and provides basic support across industries. Customer Support Specialists often focus on technical or product-specific issues, requiring more specialized knowledge. While both roles involve assisting customers, the Customer Support Specialist may require additional technical skills, but both share similar credentials and work environments.

Is a Core Customer Service Representative a good entry level position?

A Core Customer Service Representative is typically considered a good entry-level position because it requires minimal prior experience and provides training on communication and problem-solving skills. It often involves working with customer management tools and can serve as a stepping stone to more advanced roles in customer support or sales.

Is remote core customer service representative a stressful job?

A remote core customer service representative role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, workload and stress levels vary depending on the company, support tools used, and individual resilience. Proper training and a supportive environment can help manage stress effectively.

What are the top 3 skills for core customer service representatives?

Core customer service representatives need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and patience to handle challenging situations calmly. Additionally, familiarity with customer service tools like CRM software can enhance their effectiveness in managing customer interactions.

What are popular job titles related to Core Customer Service Representative jobs in Baltimore, MD?

For Core Customer Service Representative jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Core Customer Service Representative jobs in Baltimore, MD look for?

The top searched job categories for Core Customer Service Representative jobs in Baltimore, MD are:

Core Customer Service Representative jobs near you
Infographic showing various Core Customer Service Representative job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,849 per year, or $18.7 per hour.

Customer Service Representative

Carroll Motor Fuels

Mount Airy, MD • On-site

$15.25 - $21/hr

Other

Re-posted 14 days ago

Job description

Customer Service Representative

Hot Job

Store 78 - Mt Airy, MD 21771

Overview

Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales

Description

Job Summary:

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.

Principal Duties and Responsibilities:

  • Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
  • Respond to all customer requests in a timely manner.
  • Support and follow all safety and security initiatives.
  • Ensure proper cash handling with the operations of the POS and cash bank procedures.
  • Adhere to all store operations procedures, policies and guidelines.
  • Properly execute up-selling initiatives and provide a value to the customer.
  • Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
  • Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
  • Effectively communicate with store management and team members.
  • Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
  • Adhere to all Food Service Program procedures, standards and sanitation requirements.

#cashier#retail#INDM

Qualifications

Minimum Knowledge, Skills and Abilities:

  • Must be at least 16 years old
  • Strong focus on customer service and working with people
  • Strong commitment to teamwork
  • Strong communication skills, including the ability to professionally communicate verbally to customers
  • Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
  • Flexible and adaptable to change
  • Ability to handle difficult situations professionally
  • Ability to lift up to 50 lbs.
  • Reliable transportation
  • Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:

  • Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.
  • Spends the majority of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations

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