Job Summary:
McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. In this role, you will lead high-impact work that shapes how the company serves customers and grows the business, with a path to senior leadership through the impact of your work.
Responsibilities:
• Own a product line. Take full ownership of a product category and make decisions that directly shape our business and improve customer outcomes.
• Accelerate great writing with AI. Build and refine an AI-powered assistant that helps our copywriters work faster and smarter—supporting a growing product offering and ensuring customers have helpful, engaging information when comparing products and making decisions.
• Strengthen our supplier base. Assess the health of our supplier network and recommend changes to ensure we’re sourcing from high-quality manufacturers with competitive pricing and reliable delivery. Your work will improve product availability, reduce risk, and support better outcomes for both the business and our customers.
• Launch new website features. Collaborate with our tech teams to design, test, and scale features that improve how customers navigate and interact with our site. Whether you're streamlining search, enhancing navigation, or introducing new designs, your work will help customers find the right products faster and with less effort.
• Lead teams that explain industrial concepts for customers. Manage research and creative teams that make complex industrial ideas easy to understand. By delivering clear, useful explanations, you’ll help customers solve problems more effectively and choose the right products with confidence.
Qualifications:
Required:
• Experience in leading high-impact projects that shape customer service and business growth.
• Ability to take full ownership of a product category and make impactful decisions.
• Experience in gathering insights from customer feedback, industry developments, and product patterns.
• Experience in building and refining AI-powered tools to enhance productivity.
• Ability to assess supplier networks and recommend improvements for sourcing.
• Experience in collaborating with tech teams to design and implement website features.
• Experience in managing research and creative teams to simplify complex concepts for customers.
• Strong problem-solving skills and ability to drive results in ambiguous situations.
• Proven ability to build trust and collaborate effectively with others.
Preferred:
• Background in consulting, engineering, banking, or related fields.
• Curiosity and eagerness to take on significant challenges.
Company:
McMaster-Carr develops products that are used to maintain, repair, and operate manufacturing plants and large commercial facilities. Founded in 1901, the company is headquartered in Elmhurst, USA, with a team of 1001-5000 employees. The company is currently Late Stage.