Configure and enhance AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to support sales and service use cases. * Collaborate with business stakeholders ...
Configure and enhance AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to support sales and service use cases. * Collaborate with business stakeholders ...
Implement Copilot and Copilot Studio solutions to streamline workflows and automate tasks. * Work with Power Platform (Power Automate, Power Apps, Power Virtual Agents) to create intelligent workflow ...
Implement Copilot and Copilot Studio solutions to streamline workflows and automate tasks. * Work with Power Platform (Power Automate, Power Apps, Power Virtual Agents) to create intelligent workflow ...
Microsoft 365 Enterprise Solutions Engineer
$101K - $125K/yr
Reduce L1/L2 escalation volume by closing knowledge gaps across the full M365 platform including Power Platform, Copilot Studio, SharePoint, Teams, AvePoint, licensing processes, and governance ...
Microsoft 365 Enterprise Solutions Engineer
$101K - $125K/yr
Reduce L1/L2 escalation volume by closing knowledge gaps across the full M365 platform including Power Platform, Copilot Studio, SharePoint, Teams, AvePoint, licensing processes, and governance ...
Microsoft 365 Enterprise Solutions Engineer
Tampa, FL · On-site
$101K - $125K/yr
Reduce L1/L2 escalation volume by closing knowledge gaps across the full M365 platform including Power Platform, Copilot Studio, SharePoint, Teams, AvePoint, licensing processes, and governance ...
Microsoft 365 Enterprise Solutions Engineer
Tampa, FL · On-site
$101K - $125K/yr
Reduce L1/L2 escalation volume by closing knowledge gaps across the full M365 platform including Power Platform, Copilot Studio, SharePoint, Teams, AvePoint, licensing processes, and governance ...
Microsoft 365 Enterprise Solutions Engineer
Tampa, FL · On-site
$101K - $125K/yr
Reduce L1/L2 escalation volume by closing knowledge gaps across the full M365 platform including Power Platform, Copilot Studio, SharePoint, Teams, AvePoint, licensing processes, and governance ...
Microsoft 365 Enterprise Solutions Engineer
Tampa, FL · On-site
$101K - $125K/yr
Reduce L1/L2 escalation volume by closing knowledge gaps across the full M365 platform including Power Platform, Copilot Studio, SharePoint, Teams, AvePoint, licensing processes, and governance ...
Product Owner, GenAI
Miami, FL · On-site
Oversees integration and usage of key AI tools and platforms including Azure Databricks, Mosaic AI, Azure OpenAI, Microsoft Copilot Studio, Azure Machine Learning, Power BI, and Azure AI Services.
Product Owner, GenAI
Miami, FL · On-site
Oversees integration and usage of key AI tools and platforms including Azure Databricks, Mosaic AI, Azure OpenAI, Microsoft Copilot Studio, Azure Machine Learning, Power BI, and Azure AI Services.
Copilot Studio / AI platform security considerations: * Secure plugin/integration design * Prompt and data protection considerations * Identity-aware access control patterns Application & API ...
Copilot Studio / AI platform security considerations: * Secure plugin/integration design * Prompt and data protection considerations * Identity-aware access control patterns Application & API ...
Copilot Studio / AI platform security considerations: * Secure plugin/integration design * Prompt and data protection considerations * Identity-aware access control patterns Application & API ...
Copilot Studio / AI platform security considerations: * Secure plugin/integration design * Prompt and data protection considerations * Identity-aware access control patterns Application & API ...
Senior Product Owner, GenAI
Miami, FL · On-site
$121K - $159K/yr
Oversees integration and usage of key AI tools and platforms including Azure Databricks, Mosaic AI, Azure OpenAI, Microsoft Copilot Studio, Azure Machine Learning, Power BI, and Azure AI Services.
Senior Product Owner, GenAI
Miami, FL · On-site
$121K - $159K/yr
Oversees integration and usage of key AI tools and platforms including Azure Databricks, Mosaic AI, Azure OpenAI, Microsoft Copilot Studio, Azure Machine Learning, Power BI, and Azure AI Services.
Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow. * AI & Automation Enablement : Experience supporting the testing, deployment, or adoption of AI ...
Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow. * AI & Automation Enablement : Experience supporting the testing, deployment, or adoption of AI ...
Principal Azure Security Architect
Tampa, FL · On-site
$120 - $160/hr
Copilot Studio / AI platform security considerations: - Secure plugin/integration design * Prompt and data protection considerations * Identity-aware access control patterns Application & API ...
Principal Azure Security Architect
Tampa, FL · On-site
$120 - $160/hr
Copilot Studio / AI platform security considerations: - Secure plugin/integration design * Prompt and data protection considerations * Identity-aware access control patterns Application & API ...
Copilot Studio / AI platform security considerations: * Secure plugin/integration design * Prompt and data protection considerations * Identity-aware access control patterns Application & API ...
Copilot Studio / AI platform security considerations: * Secure plugin/integration design * Prompt and data protection considerations * Identity-aware access control patterns Application & API ...
Senior Product Owner, GenAI
Miami, FL · On-site
$121K - $159K/yr
Oversees integration and usage of key AI tools and platforms including Azure Databricks, Mosaic AI, Azure OpenAI, Microsoft Copilot Studio, Azure Machine Learning, Power BI, and Azure AI Services.
Senior Product Owner, GenAI
Miami, FL · On-site
$121K - $159K/yr
Oversees integration and usage of key AI tools and platforms including Azure Databricks, Mosaic AI, Azure OpenAI, Microsoft Copilot Studio, Azure Machine Learning, Power BI, and Azure AI Services.
Product Owner, GenAI
Miami, FL · On-site
Oversees integration and usage of key AI tools and platforms including Azure Databricks, Mosaic AI, Azure OpenAI, Microsoft Copilot Studio, Azure Machine Learning, Power BI, and Azure AI Services.
Product Owner, GenAI
Miami, FL · On-site
Oversees integration and usage of key AI tools and platforms including Azure Databricks, Mosaic AI, Azure OpenAI, Microsoft Copilot Studio, Azure Machine Learning, Power BI, and Azure AI Services.
Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow. * AI & Automation Enablement : Experience supporting the testing, deployment, or adoption of AI ...
Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow. * AI & Automation Enablement : Experience supporting the testing, deployment, or adoption of AI ...
Build and fine-tune large language models (LLMs) and integrate them with business applications, Copilot Studio, and data pipelines. • Testing & Evaluation: Implement performance and evaluation ...
Build and fine-tune large language models (LLMs) and integrate them with business applications, Copilot Studio, and data pipelines. • Testing & Evaluation: Implement performance and evaluation ...
... Copilot Studio agents, or equivalent. * Track record designing and delivering training, workshops, or change-management programs at scale. * 3+ years of experience owning metrics and reporting, and ...
... Copilot Studio agents, or equivalent. * Track record designing and delivering training, workshops, or change-management programs at scale. * 3+ years of experience owning metrics and reporting, and ...
... Copilot Studio agents, or equivalent. * Track record designing and delivering training, workshops, or change-management programs at scale. * 3+ years of experience owning metrics and reporting, and ...
... Copilot Studio agents, or equivalent. * Track record designing and delivering training, workshops, or change-management programs at scale. * 3+ years of experience owning metrics and reporting, and ...
... Copilot Studio agents, or equivalent. * Track record designing and delivering training, workshops, or change-management programs at scale. * 3+ years of experience owning metrics and reporting, and ...
... Copilot Studio agents, or equivalent. * Track record designing and delivering training, workshops, or change-management programs at scale. * 3+ years of experience owning metrics and reporting, and ...
... Copilot Studio agents, or equivalent. * Track record designing and delivering training, workshops, or change-management programs at scale. * 3+ years of experience owning metrics and reporting, and ...
... Copilot Studio agents, or equivalent. * Track record designing and delivering training, workshops, or change-management programs at scale. * 3+ years of experience owning metrics and reporting, and ...
Copilot Studio information
What are the main challenges faced by professionals working in Copilot Studio roles, and how can they overcome them?
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Full-time
Re-posted 18 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
Microsoft Dynamics Senior Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Dynamics 365 Technical Senior Consultant, you will:
- Lead a technical workstream within multidisciplinary projects, designing and delivering scalable solutions across Microsoft Dynamics 365 and Power Platform.
- Configure, customize, and extend Dynamics 365 capabilities across Sales, Customer Service, Field Service, and Contact Center
- Support solution architecture, custom development, integrations, data migration, testing, deployment, and technical documentation, with a focus on secure, maintainable, and user-centered solutions.
- Configure and enhance AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to support sales and service use cases.
- Collaborate with business stakeholders, functional leads, architects, developers, and onshore/offshore delivery teams to translate requirements into solutions, communicate technical decisions and trade-offs, support project delivery, and mentor junior team members.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 6+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.
- Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.
- Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.
- 3+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.
- Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.
- 3+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.
- Bachelor's degree or equivalent number of years of experience.
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred
- Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.
- Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.
- Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.
- Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.
- Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Microsoft Dynamics Senior Consultant, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Dynamics 365 Technical Senior Consultant, you will:
- Lead a technical workstream within multidisciplinary projects, designing and delivering scalable solutions across Microsoft Dynamics 365 and Power Platform.
- Configure, customize, and extend Dynamics 365 capabilities across Sales, Customer Service, Field Service, and Contact Center
- Support solution architecture, custom development, integrations, data migration, testing, deployment, and technical documentation, with a focus on secure, maintainable, and user-centered solutions.
- Configure and enhance AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to support sales and service use cases.
- Collaborate with business stakeholders, functional leads, architects, developers, and onshore/offshore delivery teams to translate requirements into solutions, communicate technical decisions and trade-offs, support project delivery, and mentor junior team members.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 6+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.
- Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.
- Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.
- 3+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.
- Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.
- 3+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.
- Bachelor's degree or equivalent number of years of experience.
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred
- Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.
- Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.
- Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.
- Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.
- Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 to $218,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US