The ideal candidate combines deep expertise in conversational and generative AI with strong product ... Partner with Engineering and platform teams to select, implement, and evolve AI technologies and ...
The ideal candidate combines deep expertise in conversational and generative AI with strong product ... Partner with Engineering and platform teams to select, implement, and evolve AI technologies and ...
The ideal candidate combines deep expertise in conversational and generative AI with strong product ... Partner with Engineering and platform teams to select, implement, and evolve AI technologies and ...
The ideal candidate combines deep expertise in conversational and generative AI with strong product ... Partner with Engineering and platform teams to select, implement, and evolve AI technologies and ...
US Tech - AI Engineering Manager
Nashville, TN · On-site
$73K - $244K/yr
As a Manager you will combine engineering knowledge with people leadership to deliver resilient platforms that integrate cloud infrastructure, conversational AI, data, and enterprise systems. This ...
US Tech - AI Engineering Manager
Nashville, TN · On-site
$73K - $244K/yr
As a Manager you will combine engineering knowledge with people leadership to deliver resilient platforms that integrate cloud infrastructure, conversational AI, data, and enterprise systems. This ...
AI Product Engineer
Memphis, TN · On-site
... conversational analytics, intelligent workflow automation, Data Agents, and AI-assisted decision ... Develop reusable AI engineering patterns for prompt engineering, retrieval-augmented generation ...
AI Product Engineer
Memphis, TN · On-site
... conversational analytics, intelligent workflow automation, Data Agents, and AI-assisted decision ... Develop reusable AI engineering patterns for prompt engineering, retrieval-augmented generation ...
... conversational analytics, intelligent workflow automation, Data Agents, and AI-assisted decision ... Develop reusable AI engineering patterns for prompt engineering, retrieval-augmented generation ...
... conversational analytics, intelligent workflow automation, Data Agents, and AI-assisted decision ... Develop reusable AI engineering patterns for prompt engineering, retrieval-augmented generation ...
Experience building Generative AI, conversational AI, AI assistant, or agentic AI products . * Experience with AI-driven investigations, automated troubleshooting, SRE, or autonomous operations is ...
Experience building Generative AI, conversational AI, AI assistant, or agentic AI products . * Experience with AI-driven investigations, automated troubleshooting, SRE, or autonomous operations is ...
... conversation, and present complex findings in plain language to diverse audiences, including ... Minimum of 1 year using AI coding assistants and generative tools as part of your everyday ...
... conversation, and present complex findings in plain language to diverse audiences, including ... Minimum of 1 year using AI coding assistants and generative tools as part of your everyday ...
Partner with Product and Engineering to deploy and enhance AI tools such as virtual agents, agent ... Exposure to AI technologies, including conversational AI, large language models, or prompt design
Partner with Product and Engineering to deploy and enhance AI tools such as virtual agents, agent ... Exposure to AI technologies, including conversational AI, large language models, or prompt design
Partner with Product and Engineering to deploy and enhance AI tools such as virtual agents, agent ... Exposure to AI technologies, including conversational AI, large language models, or prompt design
Partner with Product and Engineering to deploy and enhance AI tools such as virtual agents, agent ... Exposure to AI technologies, including conversational AI, large language models, or prompt design
Partner with Product and Engineering to deploy and enhance AI tools such as virtual agents, agent ... Exposure to AI technologies, including conversational AI, large language models, or prompt design
Partner with Product and Engineering to deploy and enhance AI tools such as virtual agents, agent ... Exposure to AI technologies, including conversational AI, large language models, or prompt design
Partner with Product and Engineering to deploy and enhance AI tools such as virtual agents, agent ... Exposure to AI technologies, including conversational AI, large language models, or prompt design
Partner with Product and Engineering to deploy and enhance AI tools such as virtual agents, agent ... Exposure to AI technologies, including conversational AI, large language models, or prompt design
This is not AI applied at the margins. It is a ground-up rebuild of the decision-making machinery ... Engineer memory and context management - conversational state, persistent memory, retrieval-aware ...
This is not AI applied at the margins. It is a ground-up rebuild of the decision-making machinery ... Engineer memory and context management - conversational state, persistent memory, retrieval-aware ...
This is not AI applied at the margins. It is a ground-up rebuild of the decision-making machinery ... Engineer memory and context management - conversational state, persistent memory, retrieval-aware ...
This is not AI applied at the margins. It is a ground-up rebuild of the decision-making machinery ... Engineer memory and context management - conversational state, persistent memory, retrieval-aware ...
ChatGPT Tutor
Knoxville, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Knoxville, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Nashville, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Nashville, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Chattanooga, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Chattanooga, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Kingsport, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Kingsport, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Murfreesboro, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Murfreesboro, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Memphis, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
ChatGPT Tutor
Memphis, TN · Remote
$18 - $40/hr
Deep knowledge of ChatGPT capabilities including prompt engineering, conversational AI interaction, content generation, code assistance, data analysis, creative writing applications, API integration ...
$137K - $186K/yr
Design and implement AI-powered solutions including conversational AI, retrieval-augmented ... Mentor architects, developers, and technical leads while fostering a culture of innovation ...
$137K - $186K/yr
Design and implement AI-powered solutions including conversational AI, retrieval-augmented ... Mentor architects, developers, and technical leads while fostering a culture of innovation ...
Conversational Ai Developer information
What is a conversational AI developer?
A Conversational AI Developer is a professional who designs, builds, and maintains artificial intelligence systems that enable computers to interact with humans using natural language. These developers create chatbots, virtual assistants, and voice-enabled applications that can understand and respond to user input in a conversational manner. Their work often involves programming, natural language processing (NLP), machine learning, and integrating AI systems with various platforms or devices. They play a key role in improving user experiences through more intuitive, human-like interactions with technology.
What are the key skills and qualifications needed to thrive as a conversational AI developer?
To thrive as a Conversational AI Developer, you need a solid background in computer science, natural language processing (NLP), and machine learning, often supported by a relevant degree or certifications. Familiarity with tools like Python, TensorFlow, NLP libraries (such as spaCy or NLTK), and conversational platforms (like Dialogflow or Microsoft Bot Framework) is typically required. Strong problem-solving abilities, creativity, and effective communication skills help developers design intuitive and engaging conversational experiences. These skills are crucial for building AI systems that understand and respond accurately to human language, ensuring user satisfaction and business value.
What are some common challenges conversational AI developers face when optimizing chatbot performance?
Conversational AI Developers often encounter challenges such as accurately interpreting user intent, handling ambiguous or unexpected queries, and maintaining natural, engaging dialogue flows. Balancing the need for robust natural language understanding with system efficiency and scalability is also key. Additionally, integrating the chatbot with existing platforms and ensuring data privacy can require careful planning and cross-functional collaboration.
What is the difference between Conversational Ai Developer vs Chatbot Developer?
| Aspect | Conversational Ai Developer | Chatbot Developer |
|---|---|---|
| Required Credentials | Programming skills, AI/machine learning knowledge, NLP expertise | Programming skills, basic AI understanding, scripting |
| Work Environment | Tech companies, AI startups, enterprise AI teams | Customer service, marketing, small to medium businesses |
| Industry Usage | Develops complex conversational systems with AI capabilities | Builds rule-based or simple chatbots for specific tasks |
| Search & Comparison Intent | Understanding AI-driven conversational systems | Creating basic automated chat interactions |
Conversational Ai Developers focus on building advanced, AI-powered conversational systems using NLP and machine learning, often working in tech or enterprise environments. Chatbot Developers typically create rule-based or simple chatbots for customer service or marketing, with less emphasis on AI complexity. While both roles involve programming and scripting, Conversational Ai Developers require deeper AI and NLP expertise for sophisticated interactions.
What are popular job titles related to Conversational Ai Developer jobs in Tennessee?
For Conversational Ai Developer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Conversational Ai Developer jobs in Tennessee look for?
The top searched job categories for Conversational Ai Developer jobs in Tennessee are:
What cities in Tennessee are hiring for Conversational Ai Developer jobs?
Cities in Tennessee with the most Conversational Ai Developer job openings:
Director AI Member Engagement Platforms
Chattanooga, TN • On-site, Remote
BlueCross BlueShield of Tennessee •
Insurance Services • 5 - 10K employees5,001 - 10,000 employees
Full-time
Posted 6 days ago
Job description
BCBST is hiring a Director, AI Member Engagement Platforms
We're looking for
A visionary product and technology leader to join the Strategic Communications Division, responsible for advancing how BlueCross BlueShield of Tennessee engages and communicates with members through artificial intelligence. The ideal candidate combines deep expertise in conversational and generative AI with strong product management leadership, bringing a proven track record of delivering customer-centric digital experiences at scale. This leader will balance innovation with governance, driving the adoption of AI-powered solutions that improve engagement, automate service delivery, and create measurable business value while maintaining compliance, quality, and trust.
In this role, you'll
As a leader within the Strategic Communications Division, you will lead the strategy, roadmap, and execution of BCBST's AI-powered member engagement platforms, including virtual assistants across chat, voice, and emerging digital channels. You will partner closely with communications, marketing, customer experience, business, and technology leaders to identify high-impact opportunities, implement innovative AI capabilities, and embed intelligent assistants into critical member communication and service journeys. You'll establish operational frameworks and governance standards that ensure scalable, secure, and compliant AI experiences while continuously optimizing performance through analytics, user insights, and emerging technology advancements.
Success in this role means
Successfully establishing AI-powered member engagement capabilities that enhance personalization, improve service quality, and strengthen how BCBST communicates with and supports members. Within your first year, you will have advanced BCBST's conversational AI strategy, driven enterprise adoption of generative AI solutions, delivered measurable improvements in member satisfaction and containment rates, and built a sustainable framework for future AI innovation. Your leadership will help position BCBST as a leader in AI-enabled member engagement while ensuring responsible, compliant, and impactful use of emerging technologies.
Ready to take the next step?
If you're excited about shaping the future of member engagement through AI innovation and want to lead transformational initiatives that improve the healthcare experience for millions of members, we encourage you to apply and join our mission-driven team.
Note
Job Responsibilities
Job Qualifications
Education
Experience
Skills / Certifications
Number of Openings Available
1
Worker Type:
Employee
Company:
BCBST BlueCross BlueShield of Tennessee, Inc.
Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
We're looking for
A visionary product and technology leader to join the Strategic Communications Division, responsible for advancing how BlueCross BlueShield of Tennessee engages and communicates with members through artificial intelligence. The ideal candidate combines deep expertise in conversational and generative AI with strong product management leadership, bringing a proven track record of delivering customer-centric digital experiences at scale. This leader will balance innovation with governance, driving the adoption of AI-powered solutions that improve engagement, automate service delivery, and create measurable business value while maintaining compliance, quality, and trust.
In this role, you'll
As a leader within the Strategic Communications Division, you will lead the strategy, roadmap, and execution of BCBST's AI-powered member engagement platforms, including virtual assistants across chat, voice, and emerging digital channels. You will partner closely with communications, marketing, customer experience, business, and technology leaders to identify high-impact opportunities, implement innovative AI capabilities, and embed intelligent assistants into critical member communication and service journeys. You'll establish operational frameworks and governance standards that ensure scalable, secure, and compliant AI experiences while continuously optimizing performance through analytics, user insights, and emerging technology advancements.
Success in this role means
Successfully establishing AI-powered member engagement capabilities that enhance personalization, improve service quality, and strengthen how BCBST communicates with and supports members. Within your first year, you will have advanced BCBST's conversational AI strategy, driven enterprise adoption of generative AI solutions, delivered measurable improvements in member satisfaction and containment rates, and built a sustainable framework for future AI innovation. Your leadership will help position BCBST as a leader in AI-enabled member engagement while ensuring responsible, compliant, and impactful use of emerging technologies.
Ready to take the next step?
If you're excited about shaping the future of member engagement through AI innovation and want to lead transformational initiatives that improve the healthcare experience for millions of members, we encourage you to apply and join our mission-driven team.
Note
- This is a remote role with occasional travel within Tennessee, including BCBST's headquarters in Chattanooga.
- Sponsorship is not available for this role.
- This position is part of BCBST's Strategic Communications Division and supports the organization's efforts to transform member engagement, communications, and service experiences through innovative AI-powered solutions.
Job Responsibilities
- Define and lead the enterprise strategy for AI-powered virtual assistants across chat, voice, and future interaction channels
- Own the product roadmap, prioritization, and delivery of AI assistant capabilities aligned to business and member needs
- Establish a scalable operating model for conversational AI, including intake, design, release management, and performance monitoring
- Drive adoption of generative AI capabilities to enhance personalization, automation, and interaction quality
- Partner with Engineering and platform teams to select, implement, and evolve AI technologies and integrations
- Collaborate with business leaders and SMEs to identify high-value use cases and embed AI assistants into core member journeys
- Define and track success metrics, including containment, resolution, satisfaction, and operational efficiency
- Ensure governance across AI interactions, including accuracy, safety, compliance, and brand alignment
- Partner with Brand, Customer Support, and lines of business to ensure AI-driven member interactions are accurate, compliant, and aligned with brand voice and experience standards
- Lead cross-functional teams spanning product, design, conversation design, and analytics
- Establish standards, guardrails, and best practices for conversational experiences and generative AI usage
- Continuously analyze performance data and user behavior to identify opportunities for optimization and scale
Job Qualifications
Education
- Bachelor's Degree in Business, Technology, Computer Science, Design, or related field. Equivalent experience is defined as 4 years of professional work experience in a corporate environment.
Experience
- 8 years - Experience leading customer service or digital product functions, with a strong track record of advancing digital capabilities, automation, and technology-driven experiences
- 3 years - Leading AI, conversational AI, or customer interaction platforms (chatbots, voice assistants, or similar)
- Experience owning product strategy, roadmaps, and execution in a cross-functional environment
- Experience working with AI/ML technologies, including generative AI and conversational platforms
- Experience driving enterprise adoption of digital capabilities with measurable business outcomes
- Experience leading teams and influencing senior stakeholders
- Experience in healthcare payer operations or digital member service environments is strongly preferred
- Proven experience leveraging generative AI to improve customer support outcomes, including automation, containment, or experience quality, is highly preferred
Skills / Certifications
- Strong product leadership skills with the ability to translate strategy into execution
- Deep understanding of conversational AI, generative AI, and digital interaction models
- Ability to balance innovation with governance, risk management, and compliance requirements
- Strong analytical mindset with experience using performance data to drive decisions
- Excellent communication skills with the ability to simplify complex concepts for executive audiences
- Strong collaboration and leadership skills across technical and business teams
- Familiarity with Agile product delivery and modern digital platforms
Number of Openings Available
1
Worker Type:
Employee
Company:
BCBST BlueCross BlueShield of Tennessee, Inc.
Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.
About BlueCross BlueShield of Tennessee
Sourced by ZipRecruiter
Industry
Insurance services
Company size
5,001 - 10,000 Employees
Headquarters location
Chattanooga, TN, US
Year founded
1945