Conversation Analyst
Bellingham, WA · On-site
The right candidate will have at least two years of experience in data analysis and a proven ... Conversation Development * Consult with customers and internal teams to identify optimal messaging ...
Conversation Analyst
Bellingham, WA · On-site
The right candidate will have at least two years of experience in data analysis and a proven ... Conversation Development * Consult with customers and internal teams to identify optimal messaging ...
AI Conversation Designer
Denver, CO · On-site
Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics. * Partner with cross-functional teams to identify automation ...
AI Conversation Designer
Denver, CO · On-site
Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics. * Partner with cross-functional teams to identify automation ...
Communications Insight Analyst
San Mateo, CA · On-site
$92K - $120K/yr
Experience measuring communications impact across social and earned channels, including sentiment, conversation analysis, media coverage, and campaign or launch reporting. * Comfort working in a ...
Communications Insight Analyst
San Mateo, CA · On-site
$92K - $120K/yr
Experience measuring communications impact across social and earned channels, including sentiment, conversation analysis, media coverage, and campaign or launch reporting. * Comfort working in a ...
Lead AI Conversation Designer
Bellevue, WA · On-site +1
$125K - $154K/yr
Apply usability testing insights and performance analytics to iterate and improve experiences. * Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces. What ...
Quick apply
Lead AI Conversation Designer
Bellevue, WA · On-site +1
$125K - $154K/yr
Apply usability testing insights and performance analytics to iterate and improve experiences. * Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces. What ...
Lead AI Conversation Designer
Bellevue, WA · On-site +1
$125K - $154K/yr
Apply usability testing insights and performance analytics to iterate and improve experiences. * Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces. What ...
Lead AI Conversation Designer
Bellevue, WA · On-site +1
$125K - $154K/yr
Apply usability testing insights and performance analytics to iterate and improve experiences. * Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces. What ...
AI Conversation Designer
Denver, CO · On-site
$90K - $112K/yr
Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics. * Partner with cross-functional teams to identify automation ...
AI Conversation Designer
Denver, CO · On-site
$90K - $112K/yr
Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics. * Partner with cross-functional teams to identify automation ...
Lead AI Conversation Designer
Bellevue, WA · On-site
$125K - $154K/yr
Apply usability testing insights and performance analytics to iterate and improve experiences. * Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces. What ...
Lead AI Conversation Designer
Bellevue, WA · On-site
$125K - $154K/yr
Apply usability testing insights and performance analytics to iterate and improve experiences. * Ensure accessibility, inclusivity, and compliance standards are met in conversational interfaces. What ...
Social Media Manager
Raleigh, NC · On-site
Drive proactive measurement of customer engagement and topics of conversation, user feedback, and issues through regular reporting and conversation analysis * Alert team to valuable user-generated ...
Quick apply
Social Media Manager
Raleigh, NC · On-site
Drive proactive measurement of customer engagement and topics of conversation, user feedback, and issues through regular reporting and conversation analysis * Alert team to valuable user-generated ...
Drive proactive measurement of customer engagement and topics of conversation, user feedback, and issues through regular reporting and conversation analysis * Alert team to valuable user-generated ...
Drive proactive measurement of customer engagement and topics of conversation, user feedback, and issues through regular reporting and conversation analysis * Alert team to valuable user-generated ...
Social Media Manager
Raleigh, NC · On-site
Drive proactive measurement of customer engagement and topics of conversation, user feedback, and issues through regular reporting and conversation analysis * Alert team to valuable user-generated ...
Social Media Manager
Raleigh, NC · On-site
Drive proactive measurement of customer engagement and topics of conversation, user feedback, and issues through regular reporting and conversation analysis * Alert team to valuable user-generated ...
Social Media Manager
Raleigh, NC · On-site
Drive proactive measurement of customer engagement and topics of conversation, user feedback, and issues through regular reporting and conversation analysis * Alert team to valuable user-generated ...
Social Media Manager
Raleigh, NC · On-site
Drive proactive measurement of customer engagement and topics of conversation, user feedback, and issues through regular reporting and conversation analysis * Alert team to valuable user-generated ...
Conversation Designer
Johnston, RI · On-site
$120K - $138K/yr
... analytical skills. Preferred Qualifications • Experience with Microsoft Copilot Studio, AWS Lex ... Roles & Responsibilities • Design end-to-end conversational experiences for chatbots, virtual ...
Conversation Designer
Johnston, RI · On-site
$120K - $138K/yr
... analytical skills. Preferred Qualifications • Experience with Microsoft Copilot Studio, AWS Lex ... Roles & Responsibilities • Design end-to-end conversational experiences for chatbots, virtual ...
Conversation Designer
Johnston, RI · On-site
$120K - $138K/yr
... analytical skills. Preferred Qualifications • Experience with Microsoft Copilot Studio, AWS Lex ... Roles & Responsibilities • Design end-to-end conversational experiences for chatbots, virtual ...
Conversation Designer
Johnston, RI · On-site
$120K - $138K/yr
... analytical skills. Preferred Qualifications • Experience with Microsoft Copilot Studio, AWS Lex ... Roles & Responsibilities • Design end-to-end conversational experiences for chatbots, virtual ...
Mental Health Expert (Contract)
Seattle, WA · On-site +1
$30 - $200/hr
Conducting qualitative conversation analysis * Developing behavioral taxonomies, personas, and evaluation rubrics * Providing expert feedback on internal mental health policy * Collaborating with ...
Mental Health Expert (Contract)
Seattle, WA · On-site +1
$30 - $200/hr
Conducting qualitative conversation analysis * Developing behavioral taxonomies, personas, and evaluation rubrics * Providing expert feedback on internal mental health policy * Collaborating with ...
Mental Health Expert (Contract)
Seattle, WA · Remote
$30 - $200/hr
Conducting qualitative conversation analysis * Developing behavioral taxonomies, personas, and evaluation rubrics * Providing expert feedback on internal mental health policy * Collaborating with ...
Quick apply
Mental Health Expert (Contract)
Seattle, WA · Remote
$30 - $200/hr
Conducting qualitative conversation analysis * Developing behavioral taxonomies, personas, and evaluation rubrics * Providing expert feedback on internal mental health policy * Collaborating with ...
WUNC Due South Producer
Durham, NC · On-site
The Due South Producer will be an experienced broadcaster with strong production and communication skills and have a passion for creating compelling conversation, analysis, and storytelling.
WUNC Due South Producer
Durham, NC · On-site
The Due South Producer will be an experienced broadcaster with strong production and communication skills and have a passion for creating compelling conversation, analysis, and storytelling.
Mental Health Expert (Contract)
Seattle, WA · On-site
$30 - $200/hr
Conducting qualitative conversation analysis * Developing behavioral taxonomies, personas, and evaluation rubrics * Providing expert feedback on internal mental health policy * Collaborating with ...
Mental Health Expert (Contract)
Seattle, WA · On-site
$30 - $200/hr
Conducting qualitative conversation analysis * Developing behavioral taxonomies, personas, and evaluation rubrics * Providing expert feedback on internal mental health policy * Collaborating with ...
AI Prompt & Conversation Specialist
San Francisco, CA · On-site
$90K - $130K/yr
It sits at the intersection of prompt engineering, conversational AI, language, data analysis and product. You'll work directly with real-world interaction data, identify where AI agents are failing ...
AI Prompt & Conversation Specialist
San Francisco, CA · On-site
$90K - $130K/yr
It sits at the intersection of prompt engineering, conversational AI, language, data analysis and product. You'll work directly with real-world interaction data, identify where AI agents are failing ...
Data Analyst
Atlanta, GA · On-site +1
Contribute to emerging AI-based and conversational analytics initiatives, including tools such as Copilot Studio and platforms like Snowflake and Databricks. * Identify risks, dependencies, and ...
Data Analyst
Atlanta, GA · On-site +1
Contribute to emerging AI-based and conversational analytics initiatives, including tools such as Copilot Studio and platforms like Snowflake and Databricks. * Identify risks, dependencies, and ...
You will shape how data becomes usable for conversational analytics and AI-assisted experiences across the organization. You will define practical standards and patterns that make data easier to ...
You will shape how data becomes usable for conversational analytics and AI-assisted experiences across the organization. You will define practical standards and patterns that make data easier to ...
Conversation Analysis information
Conversation Analyst
Bellingham, WA • On-site
Conversica, Inc
• Software Development • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 16 days ago
Job description
Conversica's conversational AI technology assists representatives in sales, marketing, and client relations to maximize their efforts in everyday communication. Conversica is looking for an Analyst able to produce in-depth reports that suggest strategic and operational changes. The ideal candidate will collect, monitor and study business data to create custom reports that help identify areas that can enhance conversation performance. In addition, we are looking for someone to improve operations by analyzing existing processes and make specific recommendations about data tracking and reporting. The right candidate will have at least two years of experience in data analysis and a proven ability to translate numbers into plain English for business use. Duties and Responsibilities:
Conversation Development
Qualifications:
Conversation Development
- Consult with customers and internal teams to identify optimal messaging to leverage, including the strategy and project management of new Conversation development.
- Clearly document Conversation capabilities, including best practices and recommendations for optimal performance supported by data.
- Configure and expand Conversations using our internal proprietary Conversation Platform to dynamically generate messages.
- Generate unique content for our Conversation platform to generate natural, two-way interactions Artificial Intelligence Training
- Train the artificial intelligence by reviewing responses and providing consistent feedback
- Review customer feedback on AI behavior and document actions taken
- Own customer experience of perceived AI actions including evaluating and recommending response handling options by system vs human training
- Train the artificial intelligence by reviewing responses and providing consistent feedback
Qualifications:
- Bachelor's degree in Mathematics, Computer Science, or related field
- Experience managing multiple projects to a deadline
- Exceptional verbal and written communications skills, naturally articulate
- Computer literacy including MS Office - Word, Excel & PowerPoint
- Excellent time management and organization skills
- Strong attention to detail
- 2+ years of experience in an analyst role
- A proactive attitude and a focus on resolving problems and delivering results
- Passion for technology and creating a great customer experience
- High-level math skills and the ability to translate mathematical information into concise reports
About Conversica
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
San Mateo, CA, US
Year founded
2007