Salary : $69,971.20 - $104,936.00 Annually
Location : Highway 280 County Services Bldg., AL
Job Type: Full Time Classified
Job Number: 2025-00117
Department: Financial Services
Opening Date: 05/27/2026
Closing Date: 6/12/2026 4:30 PM Central
Job SummaryPosition provides onsite management of the customer service office for Shelby County Water Services business unit within the Shelby County Commission. May also assist the Shelby County License Office with similar duties and responsibilities. Work involves the accurate billing and reporting of customer water accounts and associated financial data. Assists Controller in financial reporting, including compliance with generally accepted accounting principles, internal controls, county policies and procedures, and annual audits by the State of Alabama Department of Examiners of Public Accounts.
DUTIES AND RESPONSIBILITIES - Directly supervises and assists the customer service specialists in managing customer water accounts.
- Assigns, and reviews work of customer service specialist to include scheduling, and maintains inventory of office supplies and equipment.
- Performs annual Performance Evaluations for direct reports.
- Oversees County utility management systems and procedures.
- Maintains standard operating procedures to open, bill, and finalize customer accounts.
- Follows record retention policies to maintain customer data.
- Daily balances payment transactions and makes timely deposits.
- Assists staff with addressing customer inquiries promptly and proficiently.
- Manages collection of past due balances, delinquent accounts, and minimize uncollectible accounts.
- Reconciles accounts receivables and customer deposits. Prepares journal entries to balance reconciliations.
- Oversees the training of new office employees.
- Reviews management reports to ensure financial accuracy.
- Liaises with water operations to manage service/work orders and assist in responding to customer concerns.
- Collaborates with County accounting staff to accurately record financial data.
- Plans, develops, and implements departmental goals and strategies.
- Annually assists State Examiners of Public Accounts during their audit of county records and finances.
- Provides excellent customer service and professionalism.
- Performs all duties in a safe and efficient manner.
- Performs all other duties as assigned by Supervision.
Qualifications and RequirementsMINIMUM REQUIREMENTS- Bachelor's Degree in Accounting, Finance or related field from an accredited institution.
- Three or more years in an accrual accounting environment involving supervisory and technical abilities.
- Valid Driver's License.
- Must be willing and able to work nontraditional hours and more than 40 hours per week when necessary.
- Ability to be bonded.
PREFERRED REQUIREMENTS- Two or more years with experience in customer service office setting.
- Two or more years managing cash transactions and reconciling cash drawers daily.
- Master's Degree in Accounting, Finance or related field from an accredited institution.
- Experience involving interpreting and constructing financial statements and operational audits.
Physical Demands & Work EnvironmentPHYSICAL REQUIREMENTSWork is performed in an office environment and automobile travel within the County may be required.
WORKING CONDITIONSWork is sedentary in nature involving sitting, occasional standing, walking and lifting less than 10 pounds.
Conditions of Job Offer and EmploymentCONDITIONS OF JOB OFFER AND EMPLOYMENT:Shelby County, Alabama is an Equal Opportunity Employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status.
BACKGROUND CHECKAs part of the pre-employment procedure, former supervisors, employers, police and FBI files, plus references provided by the candidate shall be checked as a precaution against obtaining undesirable employees. Reference and background checks may or may not be completed prior to an offer of employment, and the information shall be handled as privileged information available to appointing authorities in considering applicants.
PRE-EMPLOYMENT /POST OFFER DRUG SCREENING: Shelby County is committed to providing and maintaining a drug-free work environment. After receiving a conditional offer of employment, applicants are required to pass a drug test conducted at a test site designated by Shelby County.
Shelby County, Alabama is an Equal Opportunity Employer. Qualified applicants are considered for all positions without regard to race, color, religion, gender, national origin, age, marital or veteran status, disability or any other legally protected status.
Shelby County offers a competitive benefit package that includes:
- Annual (Vacation) and Sick Leave Accrual (accrual amounts are based on years of service)
- One Personal Day accrues per calendar year
- 12 paid holidays per fiscal year
- This position offers a defined benefit pension. The Retirement Systems of Alabama (RSA) administers a defined benefit (DB) pension plan for Shelby County Alabama employees. Benefits are predetermined via a formula based on salary, years of service, and age and are not based on stock market performance. Retirement benefits are paid as monthly annuities for life, with options available for survivor benefits depending on the plan design (e.g., spouse coverage). Pension benefits from RSA DB plans are not taxed by the State of Alabama if the recipient resides in the state. RSA is among the 20 largest internally funded pension systems globally.
- Health Insurance -92% employer paid/8% employee paid for single or family coverage - Blue Cross and Blue Shield administered by the Local Government Health Insurance Program
- Dental Insurance - 92% employer paid/8% employee paid for single or family coverage - Delta Dental
- Basic Life/AD&D Insurance - 100% employer paid - $25,000 Basic Benefit
- Short-term Disability Insurance - 100% employer paid
- Employee Assistance Plan
- Annual Longevity Pay (employees qualifies based on years of service)
In addition a wide variety of voluntary benefits are available for benefits eligible employees to purchase:
- Southland Voluntary Dental and Vision Insurance
- Supplemental Life Insurance
- Voluntary AD&D Insurance
- Colonial Life:
- Critical Illness Insurance
- Accident Insurance
- Short Term Disability
- Whole Life
- Flexible Benefits:
- Medical Spending Account
- Dependent Spending Account
- Credit Union Membership
- RSA 1
- Nationwide 457 Plan
01
It is important that all applicants read the following very carefully before completing the Online Application and responding to the Supplemental Questions to avoid possible adverse action.
Applicants misrepresenting information or falsifying information on this Application in any way will result in disqualification, being barred from applying for jobs in the future and if hired or a current employee you may be subject to disciplinary action, up to and including dismissal from employment. In the questions that follow, applicants are asked to provide information about work history, this information may include things such as dates of employment, names of employers and specific details of the work you performed. The information and answers provided must be true and must be substantiated and verifiable in the Employment History section of this Application. A reference and background investigation will be performed and any information that is false or that you misrepresent will result in the disqualification of this Application and the revocation of any pending job offer. Also, submitting a resume in lieu of completing the employment history and education sections of the Application or failure to provide all of the information requested in the Education, Employment History or Supplemental Questions will result in disqualification of this Application. Be thorough and honest when completing the Application and in answering the Supplemental Questions. A thorough background investigation is conducted on all new hires with an offer pending and before a final hiring decision is made. If any information is found to be misrepresenting, fraudulent or omitted for the purpose of concealing unfavorable information, any pending offer of employment will be withdrawn and the applicant will be disqualified and barred from applying with Shelby County in the future.
CURRENT EMPLOYEES PROMOTING OR TRANSFERRING FROM A NON-DOT POSITION TO A DOT POSITION: If you are a current Shelby County employee serving in a classified service position which is a non-DOT position and you are selected for promotion to a position that requires a CDL you will be subject to the rules and regulations governing DOT physicals and drug screens. You will be required to submit to a DOT physical and drug screen prior to being granted the promotion. Should you fail the physical, you will remain in your current non-DOT position, unless the physical indicates that you are not fit for your current position. A determination will be made concerning your eligibility to continue employment with Shelby County based on the results of the physical exam. Also, you will be required to submit to a DOT drug screen. If you should fail the drug screen you will be in violation of the Shelby County Drug and Alcohol policy and you will be subject to immediate dismissal.If you are completing this application for someone other than yourself, make sure the applicant is available to review and electronically sign the document before submission. Failure to do so will not change the disqualification rules as stated above.Please check below to indicate that you have read and understand the requirements of completing the Application.
- I have read the instructions and disqualification/barred from applying rules above and understand that my application can disqualified and any offer can be withdrawn or my employment can terminated if I don't comply and answer the questions on this application correctly and truthfully.
02
Do you currently occupy a classified service position with Shelby County, Alabama?
03
If you answered yes to the previous question, please list the job title of the classified service position that you currently occupy.
04
Only respond to this question if you currently work for Shelby County Commission in a classified service position and answered yes to Question 2. As a current Shelby County Classified Service employee, if an offer of this position would result in a promotion, you understand that you must serve a 30-day promotional probationary period. During this 30-day period you may be demoted for unsatisfactory service and returned to the position held prior to the promotion. If promoted while serving a new hire probationary period you shall serve out the remainder of your six month probationary period, but in no event shall you serve less than a 30-day probationary period for the promotion. The probationary period lasting the longest will supersede. Employees within their 12 month New Hire Probationary Period are subject to dismissal without any rights of appeal to the board and shall be recognized as employed-at-will during said 12 month probationary period.
Please indicate whether or not you accept these terms by checking the appropriate box below.)
05
Please check the box that represents the highest level of education achieved to date.
- No diploma or degree
- Occupational Diploma
- High School Diploma from an accredited high school or G.E.D equivalent through a state certified or accredited program
- Some College or Technical Training
- Associates Degree from an accredited college or university
- Bachelor's Degree from an accredited college or university
- Master's Degree or higher from an accredited college or university
06
From what school, institution or college did you receive your highest level of education?
07
If you selected an educational level of Bachelor's or higher, please specify your major.
08
Although the salary range for this position tops out at $50.45 per hour, a new employee will not be hired at a rate higher than $38.51 per hour without Personnel Board approval. If offered, are you willing to work at a pay rate in the $33.64 - $38.51 per hour range?
09
Do you possess a valid Drivers' License?
Valid means your driver's license is not currently suspended or revoked. 10
Please check the box that best describes your work experience in an accrual accounting environment involving supervisory and technical abilities.
(Your response must be supported by the information contained in the Work History section of your online application.) - No experience
- Less than one year
- More than one year, but less than two
- More than two years, but less than three
- More than three years, but less than four
- More than four years, but less than five
- More than five years
11
Are you currently bonded or are you able to become bonded?
- Yes, I am currently bonded
- No, but I am willing and able to become bonded
- No, I am not bonded and I am NOT able to become bonded
12
Are you willing to work nonstandard hours and more than 40 hours per week if necessary?
13
Please check the appropriate box that indicates your level of work experience supervising others. (
Answers must be confirmed by your responses to the Employment Sections of your application)
- No Supervisory Experience
- Less than one year
- More than one year, but less than two ye...