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Customer Welcome Center Infrastructure Administrator
Description -
Job Summary
• This role is responsible for ensuring we are operating our Azure environment in the best condition to ebsure we respect HP CyberSecurity rules, IT rules and delivering a full operationnal environment to our center's managers.
Responsibilities
1- Azure Tenant management
• Ensure compliance with all HP policies
• Create and maintain accounts for CWC Market
• Collaborate with HP stakeholders to renew annual licenses (including PO process and execution)
• Obtain and maintain all necessary Azure certifications as the CWC Trusted Advisor
2- Security & Future Readiness
• Participate in workshops with Cybersecurity and IT teams to foster collaboration
• Prepare technical documentation (NCS, technical schematics) for execution and maintenance
• Generate documentation for users, groups, exceptions, and applications
3-Customer Experience Expansion
• Build relationships with Solution and Technical Leads to address business needs and develop new experiences
• Participate in the design of new experiences involving the HP Demos.net tenant
• Create and maintain comprehensive documentation accessible to CWC managers
4-Network Management
• Oversee network maintenance contracts with IT suppliers to ensure deliverables
• Maintain operational status of wired and Wi-Fi networks
• Support application engineers with firewall rules
• Troubleshoot and resolve CWC application issues
• Prepare server recovery plans and drive progression strategies
Education & Experience Recommended
• CyberSecurity Skills
. Azure Skills and overall a good understanding of Solution Integration
• Typically has 3 to 7 years of work experience, preferably in project management, sales, channel, program management, marketing, or a related field.
. Network analyzis with Wireshark or equivalent
Preferred Certifications
Microsoft Azure AZ900
Microsoft Azure SC900
Security Certification
Certificate management
Knowledge & Skills
• Analytics
• Business Intelligence
• Business Strategies
• Customer Insights
• Market Intelligence
• Market Research
• Marketing
• New Product Development
• Power BI
• Python (Programming Language)
• R (Programming Language)
• SQL (Programming Language)
• Thought Leadership
Azure Certifications to pass during the year
Cyber knowledge
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this role is $105,050 to $161,800 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies, including;
* 4-12 weeks fully paid parental leave based on tenure
* 11 paid holidays
* Additional flexible paid vacation and sick leave (US benefits overview
[https://hpbenefits.ce.alight.com/])
The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.
Job -
Marketing
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
25%
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"