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Contractual Bot Developer Jobs (NOW HIRING)

Sovos

Senior Conversation Designer

Atlanta, GA · On-site

$98K - $104K/yr

... bot portfolio across customer-facing chat and deflection channels • Build and maintain AI agents ... prompt engineering, RAG, and grounding AI agents in enterprise knowledge bases • Experience ...

Sovos

Senior Conversation Designer

$104K - $111K/yr

... bot portfolio across customer-facing chat and deflection channels • Build and maintain AI agents ... prompt engineering, RAG, and grounding AI agents in enterprise knowledge bases • Experience ...

Jobgether

Experience implementing anti-bot solutions using behavioral analysis and fingerprinting techniques ... This processing is based on legitimate interest and pre-contractual measures under applicable data ...

Sovos Compliance

Senior Conversation Designer

Hopkins, MN · On-site

$90K - $120K/yr

... and AI engineering to keep content, intents, and models fresh. More specifically, you will ... Write, edit, and localize bot-facing copy in Sovos' voice, coordinating with regional teams on ...

Sovos Compliance

Senior Conversation Designer

Hopkins, MN · On-site

$90K - $120K/yr

... and AI engineering to keep content, intents, and models fresh. More specifically, you will ... Write, edit, and localize bot-facing copy in Sovos' voice, coordinating with regional teams on ...

Signal Energy

Senior Project Manager

Direct oversight of all contractual and financial obligations to complete the project on-time and ... Proactively manage Engineering & vendor drawings to confirm all design packages are timely.

Signal Energy

Project Manager

Direct oversight of all contractual and financial obligations to complete the project on-time and ... Proactively manage Engineering & vendor drawings to confirm all design packages are timely.

Applied High Voltage

Senior Project Manager

Direct oversight of all contractual and financial obligations to complete the project on-time and ... Proactively manage Engineering & vendor drawings to confirm all design packages are timely.

Applied High Voltage

Project Manager

Direct oversight of all contractual and financial obligations to complete the project on-time and ... Proactively manage Engineering & vendor drawings to confirm all design packages are timely.

Signal Energy

Warranty Coordinator

Houston, TX

Ensure adherence to contractual warranty terms, safety/quality standards, and internal SOPs ... Bachelor's Degree in Business, Construction Management, Engineering, or related field; or ...

Signal Energy

Warranty Coordinator

Houston, TX · On-site +1

Ensure adherence to contractual warranty terms, safety/quality standards, and internal SOPs ... Bachelor's Degree in Business, Construction Management, Engineering, or related field; or ...

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Senior Conversation Designer

Senior Conversation Designer

Sovos

Atlanta, GA • On-site

$98K - $104K/yr

Full-time

Re-posted 11 days ago

Job description

Job Summary:
Sovos is a global leader in tax compliance solutions, transforming how businesses navigate regulatory landscapes. As a Senior Conversation Designer, you will design and improve AI agents for customer support, ensuring effective and engaging interactions across various channels.
Responsibilities:
• Design dialog flows, intents, entity models, and prompt templates for Sovos' bot portfolio across customer-facing chat and deflection channels
• Build and maintain AI agents in low/no-code platforms (TheLoops, Einstein Bots, Ask Sovi), including tool/function definitions, grounding, and guardrails
• Own conversational UX standards---tone, escalation, disambiguation, and fallback handling---across a ~100-product catalog
• Partner with Knowledge Management to identify, curate, and shape the content sources bots rely on, ensuring articles are bot-ready
• Write, edit, and localize bot-facing copy in Sovos' voice, coordinating with regional teams on Portuguese, Spanish, and Turkish variants
• Define and track containment, deflection, escalation, and CSAT metrics per flow
• Run A/B tests and structured tuning cycles; report results and learnings to support leadership
• Triage bot failures, misroutes, and negative feedback; drive fixes through the product and content roadmap
• Act as the conversational design authority for GSS; review and approve bot changes from vendors and internal teams
• Represent support's voice in roadmap discussions with AI vendors (TheLoops, Salesforce) and internal product teams (Ask Sovi)
Qualifications:
Required:
• 5+ years in conversation design, AI UX, or content design, including at least 2 years building production customer-support bots
• Hands-on experience with at least one enterprise conversational AI or AI-agent platform (TheLoops, Intercom Fin, Ada, Kore.ai, Salesforce Einstein Bots, Dialogflow, or similar)
• Demonstrated experience with prompt engineering, RAG, and grounding AI agents in enterprise knowledge bases
• Experience designing for multilingual audiences (English required; Spanish or Portuguese a plus)
• Bachelor's degree in UX, Linguistics, Communications, HCI, or related field; equivalent experience accepted
• A strong portfolio of shipped support or self-service bots, with the ability to move fluidly between flow diagrams, prompt files, and analytics dashboards
• A writer-first mindset---you know that tone, clarity, and brevity are what make a bot feel good
• Systems thinker who can manage a 100-product catalog, multiple languages, and several agents simultaneously
• Fluent English communicator, able to operate across US, LATAM, and EMEA time zones
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire
Company:
Sovos provides IT-driven global tax, compliance, and trust solutions for businesses in an evolving regulatory landscape. Founded in 1979, the company is headquartered in Wilmington, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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