Contract Zendesk Data Entry Jobs in Indiana (NOW HIRING)

JOB SUMMARY

Under supervision of the Administrative Office Manager, the Administrative Data Entry Specialist, will be responsible for inputting, updating, maintaining, and processing data into various software applications to create reports and charts; this position assists with various administrative tasks as needed.

The position requires a high level of data entry and computer skills; work activities demand high attention to detail and accuracy. The general responsibilities of the position include those listed below, but the company may identify other duties for this position. These responsibilities may differ depending on business necessities and client requirements.

REQUIRED QUALIFICATIONS

• High School diploma or equivalent
• Minimum of 18 years of age
• 1-2 years previous experience as Administrative Support/Data Entry
• Strong experience utilizing computer programs and software (such as Microsoft Office Suite for data entry, report production, and document creation)
• Experience with chart formatting and design
• Attention to detail and ability to replicate visual elements
• Excellent verbal and written communications skills
• Ability to work well independently and in collaboration with others
• Must have reliable transportation to/from the work site. Valid driver’s license preferred.
• As a condition of employment, must be able to successfully complete a criminal background investigation, drug screen, and a post-offer physical.

 ESSENTIAL FUNCTIONS

• Input and manage large volumes of data with accuracy and attention to detail into various systems, databases, and spreadsheets.
• Verify data from scanned documents, checking for accuracy and making corrections as needed.
• Assist in the preparation of reports, charts, and other documents as needed.
• Respond to internal and external data-related inquiries professionally and promptly.
• Collaborate with various teams to ensure seamless data integration and synchronization.
• Assist in creating and updating comprehensive documentation for data entry procedures.
• Support data-related projects by gathering and organizing relevant information.
• Continuously seek opportunities for process improvement and suggest innovative ideas to enhance data entry efficiency.
• Process and organize documents for easy access and reference.
• Meet deadlines and ensure all tasks are completed in a timely manner.
• Maintain confidentiality and comply with data security policies at all times.
•  Willingness to cross-train with administrative clerical, badging, and reception services. 
• Willingness to perform other duties as required. 

CORE COMPETENCIES 

• Administrative Skills: Performs a variety of office, clerical and professional administrative duties, some of which may be confidential.
• Attention to Detail: Ensures one's own and other's work and information are complete and accurate.
• Communication Skills: Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Dependability: Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable and improves team morale.
• Independence: Works with little to no supervision.
• Problem Solving: Anticipates and identifies problems, distinguishes between symptoms and causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk.
• Reporting: Generates reports that are accurate, objective and complete in a timely manner.
• Time Management: Manages time effectively when accomplishing tasks, projects, and goals

JOB SPECIFIC COMPETENCIES 

• Technical: Ability to comprehend detailed contract specifications. Knowledge of job cost coding. Knowledge of accounting principles and practices.
• Confidentiality: Demonstrates knowledge of appropriate procedures for handling sensitive and confidential information.
• Customer Service: Demonstrates knowledge of principles and processes for providing customer and personal services. Strong customer service skills.
• Technical/Computer: The individual has extensive experience with Microsoft Word, Excel, and Outlook, and computer knowledge including internet, and data entry skills. Must be proficient with 10 key. Ability to learn customized software programs
• Analytical: Synthesizes complex or diverse information.
• Teamwork: Demonstrated excellence in working collaboratively in a team environment. Works well independently and as a team member.
• Oral and Written Communication: Excellent written and oral communication skills. Speaks clearly and persuasively in positive and negative situations, demonstrates group presentation skills, prepares and delivers written reports.

BENEFITS

Full-time regular employees have the opportunity to enroll in health insurance, life insurance, 401k Retirement Plan and short- term disability insurance. Full-time regular employees are provided access to our employee assistance program.

WORKING ENVIRONMENT

The majority of work is performed in and around a professional office setting with a wide variety of people with differing functions, personalities and abilities.

PHYSICAL DEMANDS 

The employee’s work requires routine walking, standing, bending and carrying items weighing less than 20 pounds. Candidate will be required to successfully complete a post-offer pre-hire physical.

REASONABLE ACCOMMODATION

It is Denali Universal Services’ business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

EQUAL OPPORTUNITY EMPLOYER

Denali Universal Services is an Equal Opportunity Employer.