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Contract User Experience Researcher Jobs in Springfield, MA

ACI Infotech

UX Researcher

Hartford, CT · On-site

About the Role The UX Researcher will support the mission by work with CTDS product designers and product managers throughout the entire product development lifecycle, from identifying foundational ...

The Hartford

AVP, End User Engineering

Hartford, CT · On-site

The Hartford is accelerating toward AI-first engineering , and End User Services needs a leader to ... employee experience (DEX) practice, not a portfolio of vendor contracts to administer. * From ...

Varsity Tutors

Web Design Tutor

Hartford, CT · Remote

$18 - $40/hr

... brand identity, user experience research, and front-end development. * Curriculum Awareness ... Varsity Tutors does not contract in: Alaska, California, Colorado, Delaware, Hawaii, Maine, New ...

Varsity Tutors

Web Design Tutor

Northampton, MA · Remote

$18 - $40/hr

... brand identity, user experience research, and front-end development. * Curriculum Awareness ... Varsity Tutors does not contract in: Alaska, California, Colorado, Delaware, Hawaii, Maine, New ...

SoTalent

Contract Analyst

Springfield, MA · On-site

$67K - $81K/yr

Contract & Business Analyst - Reinsurance Location: Boston, MA Industry: Life & Health Insurance ... years of research and analysis experience. * 3+ years of experience with Microsoft Office ...

ACI Infotech

.Net Developer ( Azure)

Hartford, CT · On-site

Contract : 12+ Months Location: Hartford, CT - Locals Prefferred - Candidates ready to relocate ... Basic design ability including knowledge of UI/UX and basic prototype design. * Experience working ...

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All JobsContract User Experience Researcher JobsContract User Experience Researcher Jobs in Springfield, MA

Contract User Experience Researcher information

See Springfield, MA salary details

$29.9K

$112.7K

$163.9K

How much do contract user experience researcher jobs pay per year?

As of Aug 26, 2026, the average yearly pay for contract user experience researcher in Springfield, MA is $112,706.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $153,500.00 per year, depending on experience, location, and employer.

What does a contract user experience researcher do?

A Contract User Experience (UX) Researcher is a professional hired on a temporary or project basis to study how users interact with products, such as websites or apps, to improve their usability and overall experience. They use various research methods like interviews, surveys, and usability testing to gather insights about user needs, behaviors, and pain points. Their findings help design teams create products that are intuitive and user-friendly. Unlike full-time employees, contract UX researchers typically work for a set period or on specific projects, offering flexibility to organizations with fluctuating research needs.

What are some typical challenges a contract user experience researcher might face when joining a new project team?

As a Contract User Experience Researcher, you may encounter challenges such as quickly getting up to speed with the product, understanding existing research, and building rapport with cross-functional teams. Since contract roles are often project-based and time-limited, there is a need to deliver insights efficiently while adapting to the team's established workflows and culture. Balancing stakeholder expectations and ensuring your research findings are actionable and aligned with business goals are also common aspects of the role.

What are the key skills and qualifications needed to thrive as a contract user experience researcher, and why are they important?

To thrive as a Contract User Experience Researcher, you need expertise in qualitative and quantitative research methods, usability testing, and a solid understanding of UX principles, typically supported by a degree in Human-Computer Interaction, Psychology, or a related field. Familiarity with tools like UserTesting, Optimal Workshop, remote interview platforms, and data analysis software is often required. Strong communication, collaboration, and adaptability are essential soft skills for effectively conveying insights and working with cross-functional teams. These skills ensure that research findings are actionable, user needs are met, and design decisions are well-informed, driving meaningful product improvements.

What is the difference between Contract User Experience Researcher vs Contract UX Designer?

AspectContract User Experience ResearcherContract UX Designer
Required CredentialsTypically requires degrees in psychology, human-computer interaction, or related fields; research certifications are a plusRequires design degrees or portfolios demonstrating visual and interaction design skills
Work EnvironmentFocuses on user research, data collection, and analysis, often working with cross-functional teamsFocuses on creating wireframes, prototypes, and visual designs for digital products
Employer & Industry UsageCommon in tech, e-commerce, and software companies for user insightsWidely used in digital agencies, startups, and product teams for design execution

The main difference is that Contract User Experience Researchers focus on understanding user needs through research and data analysis, while Contract UX Designers concentrate on designing the visual and interactive aspects of products. Both roles collaborate closely but serve distinct functions in the product development process.

What are the most commonly searched types of User Experience Researcher jobs in Springfield, MA?

The most popular types of User Experience Researcher jobs in Springfield, MA are:

What job categories do people searching Contract User Experience Researcher jobs in Springfield, MA look for?

The top searched job categories for Contract User Experience Researcher jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Contract User Experience Researcher jobs?

Cities near Springfield, MA with the most Contract User Experience Researcher job openings:

Contract User Experience Researcher jobs near you

UX Researcher

ACI Infotech

Hartford, CT • On-site

Full-time

Re-posted 21 days ago

Job description

Greetings for ACI !
On Site Role - Hartford, CT.
About the Role
The UX Researcher will support the mission by work with CTDS product designers and product managers throughout the entire product development lifecycle, from identifying foundational user needs during the discovery phase to measuring impact on the user after a product or feature has launched. The UX Researcher will serve as a voice for the user, utilizing broad skills in both qualitative and quantitative research to facilitate a user-centered design process.
In addition, you will help scale user research at the State of Connecticut by joining a team of user researchers within a growing tech and design space. You and your team will become trusted and work with a diverse set of state partners to understand, improve, and test varied government products and designs. The candidate should also have experience working in an Agile environment.
Experiences Required for This Role
UX Research - At least 3 years of experience and use cases with the following:
  • Conduct primary and secondary user research
  • Conduct and evaluate quantitative and qualitative research
  • Perform market and ethnographic research
  • Work closely with cross-functional teams to identify and evaluate research topics
  • Plan and implement user research strategies and methodologies
  • Advocate research findings to diverse audiences through written and oral presentations
  • Mentor and coach junior UX researchers on the team
  • Perform usability studies with consumers
  • Ask questions, gather data, and analyze data
  • Use a diverse set of UX research tools

User Acceptance Testing - At least 3 years of experience and use cases with the following:
  • Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
  • Helping to discover problems while the service is being developed, not once it is live
  • Checking the operating environment to make sure test results are valid
  • Helping increase user and agency confidence in future service or product delivery
  • Helping reduce the risk of reputational damage
  • Recruiting and leading testing groups
  • Running research sessions with users
  • Understanding accessibility issues and engage with team to build with equality

Digital Platforms, Tools, & Discipline - At least 3 years of experience and use cases with the following:
  • Working with enterprise scale digital platforms and products
  • Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence

Performance in Complex Situations - At least 3 years of experience and user cases with the following:
  • Communication and collaboration with state-wide partners
  • Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
  • Comfort in blazing a path through an ambiguous work environment
  • Judgement fitting to the ever-changing environment
  • Government-specific task management

Knowledge, Skills and Ability
UX Research & Testing
  • Ability to share research results quickly and effectively
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration
  • Ability to formulate specific, answerable, and practical questions
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
  • Experience with remote testing tools
  • A strong desire for creative problem-solving with a positive attitude
  • Excellent time-management skills
  • Knowledge of best practices for user experience research and testing
  • Willingness to participate ethnographic research and interviews

Performance in Complex Situations
  • Ability to distill complex concepts into simple ideas
  • Exceptional verbal and written communication skills
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Comfort in blazing a path through an ambiguous work environment
  • Prioritization, organization, and triage in an independent environment
  • Understanding of the Agile development process

Team Player
  • Supporting teammates' skills and behaviors development and delivery
  • Communication and collaboration with state-wide partners
  • Creative and analytical thinking with strong problem-solving skills
  • Judgement in dealing effectively and diplomatically with government staff
  • Ability to maintain strict confidentiality

Preferred Skills & Qualifications
Other Desirable Skills
  • A bachelor's degree or higher in graphic design, marketing, communications, or related field
  • 2 years professional experience in design, communications, management, or testing
  • 1 year of user-centered design
  • 1 year of user research and analytics

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