Express Seed Company was founded in 1982 as a full-service brokerage and supply chain manager that imports, processes, and distributes seeds, plugs, cuttings, liners, and more. From vendor to customer, our goal is to provide excellent service, solve problems, and help our customers be more profitable. Express Seed Company works primarily with medium to large-sized greenhouse growers, but also with contract growers, independent garden centers, and landscapers. Express Seed Company employs over 100 people in customer service, vendor relations, marketing, sales, logistics, and finance to serve thousands of customers.
POSITION OVERVIEW:
The Customer Service Support position assists the Customer Service team who are responsible for providing total customer service including correspondence to customers, order entry, and facilitating orders. This role supports the Customer Service Representatives to ensure the successful completion of the order process for a specific group of customers. The Customer Service Support role will also help resolve customer service issues and questions in a timely and professional way to enhance customer satisfaction.
JOB DUTIES:
Effectively communicates with the Customer Service Representatives to establish overall customer satisfaction
Respond to written and email communications
Enter customer orders by identifying the product, quantity, and required delivery date
Accurately update and maintain customer information and order status
Maintain a database of customer special requests and item or product setup
Prepare periodic order status reports for customers
Interact with CRM and ERP tools to satisfy customer requests and support the Sales team
All other duties as assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
High school diploma or 2+ years of experience in Customer Service or relevant experience
Advanced skills in Microsoft Office Excel and Word
Microsoft NAV, Peoplesoft, and/or ERP system experience is a plus
Strong analytical and problem-solving skills
Ability to work individually and in a team
Ability to handle multiple and diverse tasks under deadline pressure
Ability to work with all levels of employees and management
Effective communication skills, both written and verbal
Strong organizational skills, attention to detail, and follow-through required
PHYSICAL ENVIRONMENT & REQUIREMENTS:
Climate-controlled office or home office environment
Continuously requires vision, hearing, twisting, and talking
Frequently requires sitting, standing, fine dexterity, and handling
Occasionally requires walking, climbing stairs, lifting (up to 20lbs), carrying, reaching, kneeling, pushing/pulling, bending, and crouching
Rarely requires climbing