Contract Required Skills: * L3 production support for Cisco Unified Communications: * CUCM (call ... UCCX (contact center call flows, agent/login issues, basic script/call flow troubleshooting)
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Contract Required Skills: * L3 production support for Cisco Unified Communications: * CUCM (call ... UCCX (contact center call flows, agent/login issues, basic script/call flow troubleshooting)
Sr. Analytics Data Platform Engineer
New York, NY · On-site
$125K - $150K/yr
Develop the translation engine that converts user contracts into automated dbt models, Airflow DAGs ... Proficiency in Python - building libraries, data processing scripts, and automation tooling ...
Sr. Analytics Data Platform Engineer
New York, NY · On-site
$125K - $150K/yr
Develop the translation engine that converts user contracts into automated dbt models, Airflow DAGs ... Proficiency in Python - building libraries, data processing scripts, and automation tooling ...
The path from contract signed to first value: documented, repeatable, and shorter than it is today ... Battle cards, objection handling, and vertical demo scripts shipped for the top 3 verticals.
The path from contract signed to first value: documented, repeatable, and shorter than it is today ... Battle cards, objection handling, and vertical demo scripts shipped for the top 3 verticals.
Contract Script Translation information
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Contractor
Re-posted 11 days ago
Job description
Position: Network Voice engineer
Location: Jersey City NJ
Job Type: Contract
Required Skills:
- L3 production support for Cisco Unified Communications:
- CUCM (call control, dial plan, device/user provisioning, SIP trunks)
- CUC (voicemail, mailbox/user issues, call routing to voicemail)
- UCCX (contact center call flows, agent/login issues, basic script/call flow troubleshooting)
- Troubleshoot call routing issues, DTMF problems, codec negotiation, one-way audio, intermittent call drops, PSTN reachability, and endpoint/device registration issues.
- Perform operational changes: dial plan updates, route patterns, partitions/CSS, translation patterns, device pools, voicemail configurations (as applicable).
- Drive Incident/Problem/Change lifecycle and provide RCA for major incidents.
- Collaborate with Vendor for end-to-end call flow troubleshooting.
Must-Have Skills
- Strong hands-on experience with CUCM, CUC, and UCCX support.
- Solid understanding of SIP/RTP, voice routing/dial plans, and troubleshooting using logs/traces.
About Noblesoft Technologies
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Irving, TX, US
Year founded
2019