We are looking for SAP CS Service Management Lead Architect for our client in Santa Clara, CA
Job Title: SAP CS Service Management Lead Architect
Job Location: Santa Clara, CA
Job Type: Contract
Job Overview:
Pay Range: $85hr - $90hr
Requirement/Must Have:
- Extensive SAP experience with specialization in SAP CS (Customer Service) / S/4HANA Service Management.
- Service order processing, contracts, and warranty management.
- Proven track record as a Solution Architect / Lead Architect in SAP S/4HANA transformation programs.
- Deep expertise in installed base and equipment lifecycle management.
- Service billing and integration with finance (R2R, RAR).
- Strong understanding of integration with SD, MM, and Finance processes.
- Experience in defining global templates and scalable service models.
- Ability to translate complex service business requirements into architecture designs.
- Strong stakeholder engagement and executive communication skills.
- Experience working in complex, multi-vendor program environments.
Responsibilities:
- Lead end-to-end SAP Service Management (CS/SM) architecture and solution design.
- Define and validate service processes, including service order management, installed base and equipment tracking, warranty and service contract management, and field service execution and resource planning.
- Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition).
- Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis).
- Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy.
- Lead fit-gap workshops, solution blueprinting, and design governance forums.
- Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs.
- Guide teams on master data design (business partner, equipment, functional locations).
- Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability.
- Support integration testing, UAT, and defect resolution across service and finance processes.
- Lead cutover planning, go-live readiness, and hypercare stabilization.
Nice to Have:
- Experience in manufacturing or semiconductor industry (capital equipment service models).
- Familiarity with advanced Field Service Management solutions (FSM).
- IoT-enabled service and predictive maintenance integration.
- Exposure to PLM (Teamcenter) and MES integration scenarios.
- Experience in subscription/service-based revenue models and warranty accounting.
- Prior experience in program stabilization or recovery initiatives.
- Knowledge of SAP Activate and Agile delivery framework.