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Contract Remote Customer Service Representative Jobs in Hawaii

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Wahiawa, HI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Aiea, HI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Mililani, HI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Kula, HI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Aiea, HI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Ewa Beach, HI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

HI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Makakilo, HI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Aiea, HI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Contract Remote Customer Service Representative information

What is a contract remote customer service representative?

A Contract Remote Customer Service Representative is a customer support professional who works from a remote location, such as their home, on a contractual basis rather than as a permanent employee. They handle customer inquiries, resolve issues, and provide support via phone, email, or chat for a set period or project. This role offers flexibility in terms of work location and often schedule, making it appealing for those seeking non-traditional work arrangements. Contract representatives are usually hired by companies or staffing agencies to meet temporary or seasonal demand. Their responsibilities and benefits may differ from those of full-time, in-house employees.

What skills and qualifications are needed to thrive as a contract remote customer service representative?

To thrive as a Contract Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and prior experience in customer support or a related field. Familiarity with CRM software, ticketing systems, and remote collaboration tools such as Zendesk, Salesforce, or Slack is typically required. Exceptional empathy, patience, and self-motivation help you deliver excellent service and maintain productivity while working independently. These skills and qualities are crucial for resolving customer issues efficiently and ensuring client satisfaction in a remote, contract-based environment.

What are common challenges faced by contract remote customer service representatives, and how can they be managed?

Contract remote customer service representatives often face challenges such as managing time independently, navigating multiple communication tools, and maintaining engagement with both the team and customers. It’s important to establish a dedicated workspace, adhere to a structured schedule, and proactively communicate with supervisors and colleagues. Utilizing company-provided training resources and regularly participating in team meetings can also help overcome feelings of isolation and ensure you stay updated on processes and expectations.

What is the difference between Contract Remote Customer Service Representative vs Contract Remote Technical Support Specialist?

AspectContract Remote Customer Service RepresentativeContract Remote Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentRemote, customer-facing calls and chatsRemote, technical issue resolution via calls or remote access
Employer & IndustryCustomer service departments across various industriesIT, tech support, software companies
Search & Comparison IntentUnderstanding customer service roles and requirementsTechnical troubleshooting and support skills

Contract Remote Customer Service Representatives focus on assisting customers with inquiries, orders, and complaints, requiring strong communication skills. In contrast, Contract Remote Technical Support Specialists handle technical issues, requiring technical knowledge and troubleshooting skills. Both roles are remote and often contract-based, but they serve different customer needs and require different skill sets.

What are the most commonly searched types of Remote Customer Service Representative jobs in Hawaii?

The most popular types of Remote Customer Service Representative jobs in Hawaii are:

What cities in Hawaii are hiring for Contract Remote Customer Service Representative jobs?

Cities in Hawaii with the most Contract Remote Customer Service Representative job openings:

Contract Remote Customer Service Representative jobs near you

Customer Care Representative (Remote - Hawaii) - Part-Time

National Jewish Health

Ewa Beach, HI • On-site, Remote

$19.29 - $23.79/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

National Jewish Health rating

6.3

Company rating: 6.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

National Jewish Health is seeking a remote part-time Customer Care Representative to serve as the first point of contact for Health Initiative Programs. This role supports individuals interested in quitting tobacco by collecting participant information, verifying eligibility, and providing program details through inbound calls while delivering a supportive and professional experience.
Key Responsibilities:
  • Complete intake questionnaires to verify eligibility and accurately document participant information in compliance with HIPAA and client guidelines.
  • Communicate clearly and empathetically to assess participant needs, readiness to change, and support continued engagement in the program.
  • Participate in ongoing training and apply feedback to maintain up-to-date knowledge and meet quality standards.
  • Meet call center metrics and individual performance expectations.

National Jewish Health is the leading respiratory hospital in the nation, recognized for excellence in patient care, research, and education. The organization is committed to improving lives through innovative health programs and a strong focus on community impact. Employees contribute to a mission-driven environment grounded in respect, collaboration, and continuous learning.
Position Summary
The Customer Care Representative is the first point of contact for Health Initiative Programs. This position obtains participant details to verify eligibility and provide program information to callers wanting to quit tobacco.
Essential Duties
  1. Completes an intake questionnaire with participants to verify program eligibility. Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines.
  2. Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation. Assists participants to help determine participant's goals, readiness to change, and supports the behavior change.
  3. Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills.
  4. Maintains call center metrics and individual performance standards.

Other Duties
  1. None

Competencies
  1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  3. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.
  4. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  5. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Supervisory or Managerial Responsibility
None
Travel
None
Core Values
  1. Be available to work as scheduled and report to work on time.
  2. Be willing to accept supervision and work well with others.
  3. Be well groomed, appropriately for your role and wear ID Badge visibly.
  4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
  6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  7. Wears appropriate PPE as outlined by the infection control policies and procedures.
  8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications
  1. Education: High School Diploma or equivalent required.
  2. Work Experience: A minimum of two (2) years experience in a customer service position required. Customer service experience in a health care or call center environment preferred.
  3. Special Training, Certification or Licensure: Fluent in English and Spanish preferred.

Salary Range: Salary for this position is set at $20.00/hour. Candidates who are bilingual speaking Spanish will receive an additional $1.00/hour language differential.
Work Setting: This position is available for candidates located in Colorado, Hawaii, Texas, Arizona, Florida, Illinois, New York, Wisconsin or California.
Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.
  • Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
  • Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
  • Dental & Vision Plans: Coverage effective the first of the month after hire.
  • Retirement Savings: 403(b) plan with employer contributions after two years.
  • Wellness Incentives: Earn up to $200 annually for preventive health activities.
  • Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
  • Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
  • Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
  • Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
  • Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan.

What National Jewish Health employees say

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