ZipRecruiter

Log In

2

Contract Remote Chat Moderator Jobs in Seattle, WA

All JobsContract Chat Moderator JobsContract Remote Chat Moderator JobsContract Remote Chat Moderator Jobs in Seattle, WA

Contract Remote Chat Moderator information

See Seattle, WA salary details

$15

$35

$61

How much do contract remote chat moderator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for contract remote chat moderator in Seattle, WA is $35.20, according to ZipRecruiter salary data. Most workers in this role earn between $24.09 and $41.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contract remote chat moderator?

To thrive as a Contract Remote Chat Moderator, you need strong written communication skills, attention to detail, and prior experience in online moderation or customer service. Familiarity with chat platforms, moderation tools, and content management systems is typically expected. Excellent judgment, emotional intelligence, and the ability to remain calm under pressure are standout soft skills for this role. These competencies are crucial to maintain a safe, respectful online environment and ensure effective community engagement.

What are some common challenges faced by contract remote chat moderators and how can they be managed effectively?

Contract Remote Chat Moderators often encounter challenges such as handling high message volumes, addressing inappropriate or disruptive behavior, and maintaining consistent engagement across different time zones. To manage these effectively, moderators should familiarize themselves with platform guidelines, utilize moderation tools for filtering and flagging content, and communicate regularly with their team to share updates or escalate complex issues. Prioritizing clear documentation and self-care practices also helps prevent burnout and ensures a healthy work-life balance in a remote environment.

What is the difference between Contract Remote Chat Moderator vs Contract Remote Customer Support Agent?

AspectContract Remote Chat ModeratorContract Remote Customer Support Agent
CredentialsBasic communication skills, sometimes experience with moderation toolsCustomer service skills, product knowledge, sometimes technical troubleshooting
Work EnvironmentOnline chat platforms, social media, community forumsCustomer support software, email, live chat, phone
Employer & IndustrySocial media companies, online communities, gaming platformsRetail, tech companies, service providers
Search & Comparison IntentUnderstanding moderation roles, community managementCustomer service, troubleshooting, client communication

Contract Remote Chat Moderators focus on managing online communities and ensuring appropriate content, while Contract Remote Customer Support Agents handle customer inquiries and resolve issues. Both roles require strong communication skills and are performed remotely, but they serve different functions within organizations.

What is a contract remote chat moderator?

Contract Remote Chat Moderators are professionals hired on a contractual basis to oversee and manage online chat rooms, forums, or social media channels, usually from a remote location. Their main responsibilities include ensuring that conversations adhere to community guidelines, removing inappropriate content, and sometimes assisting users with questions or technical issues. These moderators play a key role in maintaining a positive and safe online environment while representing the standards of the organization or platform that employs them.
What are the most commonly searched types of Remote Chat Moderator jobs in Seattle, WA? The most popular types of Remote Chat Moderator jobs in Seattle, WA are:
What are popular job titles related to Contract Remote Chat Moderator jobs in Seattle, WA? For Contract Remote Chat Moderator jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Contract Remote Chat Moderator jobs in Seattle, WA look for? The top searched job categories for Contract Remote Chat Moderator jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Contract Remote Chat Moderator jobs? Cities near Seattle, WA with the most Contract Remote Chat Moderator job openings:
Contract Remote Chat Moderator jobs near you
Infographic showing various Contract Remote Chat Moderator job openings in Seattle, WA as of August 2026, with employment types broken down into 50% Temporary, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $73,210 per year, or $35.2 per hour.

Solutions Architect - Amazon Connect

The AES Group

Bellevue, WA • Remote

$64.50 - $85/hr

Contractor

Re-posted 24 days ago

Job description

Job Title: Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time / Contract / Consulting (flexible)

About the Role

We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions for innovative customers.

This role is ideal for someone who has implemented Amazon Connect in real-world environments, enjoys working closely with business and technical stakeholders, and is comfortable delivering POCs, pilots, and production-ready solutions in fast-moving settings.

About Us

AES is a 22-year-old niche boutique consulting firm with a strong track record supporting large enterprise customers. Building on that foundation, AES has launched a dedicated innovation and startup-focused business unit delivering rapid solutions, POCs, and modern cloud architectures for high-growth organizations.

This role offers the opportunity to work on modern customer experience platforms while leveraging the stability and credibility of an established consulting firm.

Key Responsibilities

  • Architect and implement Amazon Connect–based contact center solutions
  • Design and configure:
    • Contact flows (IVR, routing, self-service)
    • Queues, routing profiles, and agent experiences
  • Deliver POCs, pilots, and full-scale deployments
  • Integrate Amazon Connect with:
    • AWS services (Lambda, S3, DynamoDB, API Gateway)
    • CRM platforms (Salesforce, Zendesk, ServiceNow, custom CRMs)
  • Enable omnichannel capabilities (voice, chat, tasks)
  • Implement analytics and insights using Amazon Connect Contact Lens
  • Advise customers on best practices, scalability, security, and cost optimization
  • Collaborate with AWS partner teams, customers, and internal stakeholders

Required Qualifications

  • 5+ years of experience in solutions architecture or contact center technologies
  • Prior hands-on experience implementing Amazon Connect
  • Strong understanding of contact center concepts (IVR, routing, call flows)
  • Experience integrating cloud contact centers with backend systems
  • Familiarity with AWS serverless services (Lambda, API Gateway)
  • Excellent communication and stakeholder engagement skills
  • AWS Certified Solutions Architect - Professional

Preferred / Nice-to-Have Skills

  • Experience with Amazon Connect Contact Lens
  • Knowledge of workforce management (WFM) and quality management tools
  • Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
  • Experience working in consulting, startup, or innovation environments

Why Join Us

  • Work on modern, cloud-native contact center solutions
  • High-impact, hands-on role with ownership
  • Exposure to multiple clients and industries
  • Opportunity to support AWS Partner and Solutions initiatives
  • Backed by a firm with 22 years of delivery credibility

Who Should Apply

This role is ideal for:

  • Amazon Connect architects and consultants
  • Contact center professionals transitioning to cloud-native platforms
  • Solutions architects who enjoy POCs, innovation, and fast execution
  • Professionals looking for variety without startup risk