Contract Remote Chat Moderator Jobs in Chicago, IL

Gaggle has been supporting student safety and well-being for more than 20 years and is currently serving 5.2 million students. We help K-12 districts manage student safety on school-provided technology, offer tele-therapy to students and staff and we've helped hundreds of districts avoid tragedies and save lives.Gaggle is in the process of building our Crisis Counselor team. We are seeking Independent Contractors for positions of Crisis Counselor

This contract work allows you the flexibility to work within the constraints of your own schedule. The Gaggle ReachOut team offers a 24x7 service that is used to support students in crisis situations. As an Independent Contractor, you would be supporting Gaggle's work in making a positive impact on the lives of K-12 students.

Requirements: Experience in crisis intervention, crisis counseling, or a crisis help line strongly preferred; equivalent experience in mental health support, social services, or victim advocacy also considered Background in de-escalation techniques, mental health support, or social work Experience in counseling, coaching, or peer support roles Skilled at empathetic listening, rapport-building through text-based chat, and providing compassionate support during mental, emotional, or relational crises Proficient with computer and web-based applications in a professional setting Respectful of differing opinions and perspectives Comfortable adapting to change and evolving processes Able to work independently; prior experience as an independent contractor preferred Reliable high-speed internet access required (satellite internet not accepted) Access to a computer, Chromebook, or laptop required (tablets and phones not accepted) Experience with Slack or similar business chat platforms a plus Comfortable working in a fast-paced, evolving start-up environment with ongoing process improvements Strong general technology skills Willingness to work flexible shifts supporting a 24/7 crisis line; multiple shift options available, with scheduling built around your availability Additional Considerations: The non-renewing, Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will vary Gaggle is in the process of partnering with school districts for this service, as a result, we will need flexibility from anyone accepting this contract with both start date and scheduling. Contracts can be terminated at any time There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined above Because Gaggle strives to enter into contract agreements with Independent Contractors who contributes to Gaggle's mission of student safety, criminal background checks are required for all prospective Independent Contractors - this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check 100% remote work - Work from any location you choose Job Type: Contract Diversity, Equity, and Inclusion At Gaggle, a diverse, inclusive, and equitable workplace is one where all employees and customers, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites.

We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We're committed to maintaining an inclusive environment with equitable treatment for all. .