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Contract Remote Call Center Jobs in Riverside, CA

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Contract Remote Call Center information

See Riverside, CA salary details

$11

$17

$26

How much do contract remote call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for contract remote call center in Riverside, CA is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $19.81 per hour, depending on experience, location, and employer.

What is a contract remote call center agent?

A Contract Remote Call Center job involves working from home or another remote location to handle customer service, support, or sales calls on a contractual basis. Workers are typically hired by companies or agencies for a specific period or project, rather than as permanent employees. Duties may include answering inquiries, resolving issues, processing orders, or providing information to customers. This role usually requires strong communication skills, a reliable internet connection, and the ability to work independently. Contract positions often offer flexibility in scheduling but may not include benefits like health insurance or paid time off.

What are the key skills and qualifications needed to thrive as a contract remote call center agent?

To thrive as a Contract Remote Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP systems, and ticketing platforms is often required. Outstanding agents demonstrate patience, active listening, and self-motivation to excel in a remote environment. These skills and qualities are essential for delivering high-quality customer service, meeting performance targets, and maintaining customer satisfaction remotely.

What are some common challenges faced by contract remote call center agents, and how can they be addressed?

Contract remote call center agents often face challenges such as maintaining clear communication with supervisors, feeling isolated from the broader team, and managing varying call volumes. To address these issues, many companies provide robust virtual onboarding, regular check-ins, and access to collaboration tools like instant messaging and video calls. Establishing a dedicated workspace and adhering to a structured schedule can also help agents stay productive and connected. Proactively seeking feedback and participating in virtual team meetings can further enhance the remote work experience.

What is the difference between Contract Remote Call Center vs Customer Service Representative?

AspectContract Remote Call CenterCustomer Service Representative
CredentialsHigh school diploma, sometimes relevant experienceHigh school diploma, customer service skills
Work EnvironmentRemote, home-based, flexible hoursRemote or on-site, customer-facing roles
Employer & IndustryCall centers, outsourcing companiesVarious industries including retail, telecom, healthcare
Search & Comparison IntentContract, remote, call center jobsCustomer service, remote or on-site roles

The Contract Remote Call Center role typically involves short-term or project-based work in a remote call center environment, focusing on handling customer inquiries via phone or chat. Customer Service Representatives may work in similar settings but often have more permanent positions and broader responsibilities. Both roles require strong communication skills and basic technical knowledge, but the contract role emphasizes flexibility and temporary engagement, whereas the customer service role may offer more stability.

What are the most commonly searched types of Remote Call Center jobs in Riverside, CA?

The most popular types of Remote Call Center jobs in Riverside, CA are:

Infographic showing various Contract Remote Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Remote job distribution, with an average salary of $37,359 per year, or $18 per hour.

Full-Time Licensed Mental Health Counselor (Telehealth) at Scriptmed Rehab and Counseling Center

Scriptmed Rehab and Counseling Center

Moreno Valley, CA • Remote

$120K - $140K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 15 days ago


Job description

Position Overview

Scriptmed Rehab and Counseling Center is seeking a compassionate and skilled Licensed Mental Health Counselor (LMHC) for a full-time, remote opportunity. This position focuses on providing critical mental health services to a varied patient population through telehealth, utilizing innovative strategies to enhance emotional wellness and promote recovery. We are prepared to welcome qualified candidates immediately, offering a generous hire-on bonus of $3,000 as part of our commitment to attracting top talent.

About the Organization

Scriptmed Rehab and Counseling Center is dedicated to helping individuals achieve their best lives through access to essential therapies for emotional health and wellness. Our services encompass substance use recovery, support for developmental disabilities, assistance with acquired brain injuries, and various housing and residential programs. With a foundation of respect, integrity, and compassion, we pride ourselves on offering person-driven programming that helps foster independence, community engagement, wellness, and lasting recovery.

Work Environment

This position is primarily remote and utilizes telehealth services, enabling our counselors to provide care in a flexible setting that promotes work-life balance. Full-time opportunities require a commitment of 30-40 hours per week, with adjustable scheduling to meet the needs of both our clients and our staff. We encourage our counselors to pursue their passion projects while also forming meaningful connections with patients through engaging conversations and tailored support.

Key Responsibilities
  • Conduct thorough assessments and create tailored treatment plans that accurately reflect clients' needs and goals, ensuring timely completion of required documentation in compliance with regulatory standards.
  • Utilize evidence-based screening tools to inform clinical decision-making and provide data-driven support for individual client care.
  • Collaborate with interdisciplinary teams to develop positive behavior support plans, engaging in continuous improvement processes to enhance the overall quality of services.
  • Take an active role in licensing and accreditation processes, representing the organization in relevant meetings and ensuring adherence to established guidelines.
  • Serve as a vital liaison with state agencies and community partners, establishing professional relationships to facilitate access to additional support services and enhance program visibility.
  • Maintain open and effective lines of communication with team members to meet contract standards and foster alignment with the organization's mission.
  • Engage in professional development through conferences and training, and participate in community outreach efforts to bolster program development and increase partnerships.
  • Contribute to the promotion of agency values and principles, ensuring they are integrated into all aspects of client interactions and care delivery.
  • Perform additional duties as assigned by the Clinic Director, adapting to the evolving needs of the organization and clients.
Patient Population / Client Focus

The Licensed Mental Health Counselor will work primarily with individuals experiencing a wide range of emotional health challenges, including mental health disorders, substance use issues, and developmental disabilities. The population served is diverse, encompassing individuals from various backgrounds, ages, and life circumstances. Counselors will be expected to customize their approaches to resonate with each client's unique experiences and cultural contexts, thereby fostering a truly client-centered care environment.

Qualifications
  • A Master’s or Doctorate Degree in a behavioral health field is required.
  • Current and valid licensure as an LCSW, LMFT, or LPCC from the state of California.
  • Strong organizational skills to manage clinical records and prepare comprehensive reports.
  • Team-oriented mindset with a demonstrated ability to work collaboratively within an interdisciplinary setting.
  • Excellent communication skills, strategically articulating ideas and counseling approaches to various stakeholders.
  • Ability to make independent decisions grounded in professional acumen and clinical knowledge.
Preferred Experience
  • Experience within a telehealth setting or with remote counseling practices.
  • Familiarity with evidence-based practices in mental health treatment.
  • Previous involvement in community outreach, program development, or partnership building.
Compensation and Benefits

The annual salary for this position ranges from $120,000 to $140,000, commensurate with experience and qualifications. In addition to competitive pay, we offer an array of benefits designed to support the well-being of our staff, which includes:

  • Productivity-based bonuses to incentivize and reward outstanding performance.
  • Opportunities for continued professional development and supervision.
  • An inclusive team environment that promotes collaboration and respect.
  • Flexible scheduling options to enhance work-life balance.
  • Paid time off (PTO) and sick leave.
  • Comprehensive health, dental, and vision insurance plans.
  • Dependent care accounts to assist staff with family responsibilities.
  • A generous hire-on bonus.
Career Growth Opportunities

We recognize the importance of professional growth within the field of mental health counseling. Staff members are encouraged to pursue additional certifications, attend workshops, and participate in ongoing training to enhance their skills and expertise. We provide resources and support for counselors looking to advance their careers within our organization, including leadership roles and specialized areas of practice.

Why Join Our Team

At Scriptmed, you will be joining a dedicated team of professionals committed to making a positive difference in the lives of our clients. You will have the chance to work in a supportive environment that values compassion and integrity while also allowing for personal and professional fulfillment. We believe in empowering our staff to innovate and connect with those we serve, making each day meaningful and rewarding.

Application Information

If you are ready to make an impact in the field of mental health and possess the qualifications we are looking for, apply now to join our team at Scriptmed Rehab and Counseling Center. We look forward to meeting you and discussing how you can contribute to our mission of enhancing emotional wellness and recovery in our community.