ATTENTION MILITARY AFFILIATED JOB SEEKERSย - Our organization works with partner companies to source qualified talent for their open roles. The following position is available toย Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.
Responsibilities for this Position
What You'll Own
Current-state process mapping. Document existing business processes end-to-end: tasks, roles, systems, handoffs, decision points, exceptions, and workarounds. Get the real process, not the documented one.
Future-state design. Work with Domain SMEs and the engineering team to define target processes that leverage AI capabilities - automation, intelligent routing, predictive decision support - while preserving business rules that exist for a reason.
Gap analysis. Identify what changes between current and future state - process changes, data requirements, training needs, compliance impacts. Make the implicit explicit.
User workflow analysis. Understand who performs each task, what systems they touch, what their pain points are, and what adoption barriers exist. The best system in the world fails if people won't use it.
Acceptance criteria. Define clear, testable criteria for whether the new system meets the business need. Work with the Product Owner to ensure the pod builds what the business actually requires.
What You Won't Own
Technical implementation decisions - you define the what, the engineers define the how
Backlog prioritization - that's the Product Owner's call
Change management or training delivery - that's a matrix partner role
What Makes This Role Different
Your analysis directly shapes what gets built. You are not writing requirements for a vendor to interpret - you are sitting next to the engineers who will build it.
You are working on AI-native system replacement, not incremental improvement. The future state isn't a better version of the current system - it's a fundamentally different approach.
You will have direct access to the people who actually do the work today. Not their managers. Not their documented procedures. The people.