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Contract Model Risk Governance Jobs in Phoenix, AZ

Northern Trust

Voice ID Consultant

Tempe, AZ · On-site

Participate in governance activities with Model Risk, IT Risk, Fraud, and Privacy partners. * Partner annually with Privacy to assess regulatory or legislative changes impacting Voice ID use. * Lead ...

Northern Trust

Voice ID Consultant

Tempe, AZ · On-site

Participate in governance activities with Model Risk, IT Risk, Fraud, and Privacy partners. * Partner annually with Privacy to assess regulatory or legislative changes impacting Voice ID use. * Lead ...

Ascend Learning

Director Data & AI

Gilbert, AZ · On-site +1

Own NASM's Snowflake estate, including the data model, data contracts with source systems ... Establish AI governance for NASM in alignment with Ascend Learning policy: model risk, responsible ...

Trellance, Inc.

Lead AI & Data Solutions

Phoenix, AZ · On-site

$180 - $240/hr

Lead AI risk assessments, model reviews, and governance committee discussions. Required Skills * Strong understanding of Generative AI, Large Language Models (LLMs), Workflow Agents, RAG ...

Ascend Learning

Director Data & AI

Gilbert, AZ · On-site

$171 - $244/hr

Own NASM's Snowflake estate, including the data model, data contracts with source systems ... Establish AI governance for NASM in alignment with Ascend Learning policy: model risk, responsible ...

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All JobsContract Model Risk Governance JobsContract Model Risk Governance Jobs in Phoenix, AZ

Contract Model Risk Governance information

See Phoenix, AZ salary details

$10

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$141

How much do contract model risk governance jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for contract model risk governance in Phoenix, AZ is $45.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $71.59 per hour, depending on experience, location, and employer.

What is contract model risk governance?

Contract Model Risk Governance refers to the framework and processes used by organizations to identify, assess, monitor, and mitigate risks associated with the use of models in contracts or contractual obligations. This role ensures that the use of quantitative models in financial and business contracts complies with regulatory standards and internal policies, reducing the likelihood of errors, misinterpretations, or financial losses. Professionals in this field often oversee model validation, implementation, and documentation, and work closely with compliance, risk, and legal teams. Effective governance helps maintain model integrity and supports sound decision-making across the organization.

What are the key skills and qualifications needed to thrive in contract model risk governance?

To excel in Contract Model Risk Governance, you need a strong background in risk management, quantitative analysis, and familiarity with regulatory requirements, often supported by a degree in finance, mathematics, or a related field. Proficiency with risk management software, model validation tools, and knowledge of frameworks such as SR 11-7 is typically required. Attention to detail, critical thinking, and effective communication are crucial soft skills for evaluating model risk and collaborating with stakeholders. These skills ensure robust oversight of model risk, regulatory compliance, and support sound decision-making within financial institutions.

What are some common challenges faced by professionals in contract model risk governance roles, and how can they be addressed?

Professionals in Contract Model Risk Governance often encounter challenges such as keeping up with evolving regulatory requirements, ensuring thorough model documentation, and effectively communicating risk findings to both technical and non-technical stakeholders. Balancing the need for detailed model validation with tight project timelines can also be demanding. To address these challenges, it's important to foster strong cross-functional collaboration, stay updated on industry best practices, and develop clear communication strategies for reporting risk and compliance issues.

What is the difference between Contract Model Risk Governance vs Contract Model Validation?

AspectContract Model Risk GovernanceContract Model Validation
Primary FocusOverseeing and managing risks associated with contract models, ensuring compliance and risk mitigationAssessing and testing contract models to ensure accuracy and reliability
ResponsibilitiesEstablishing policies, monitoring risk exposure, and implementing controlsPerforming independent reviews, testing model assumptions, and validating outputs
Work EnvironmentRisk management teams, compliance departments, regulatory interactionsQuantitative teams, model validation units, audit functions

While Contract Model Risk Governance focuses on managing and overseeing risks related to contract models, Contract Model Validation involves the technical assessment and testing of those models to ensure their accuracy and reliability. Both roles are essential in a comprehensive risk management framework within financial institutions and industries relying on contract models.

What are the most commonly searched types of Model Risk Governance jobs in Phoenix, AZ?

The most popular types of Model Risk Governance jobs in Phoenix, AZ are:

What are popular job titles related to Contract Model Risk Governance jobs in Phoenix, AZ?

For Contract Model Risk Governance jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Contract Model Risk Governance jobs in Phoenix, AZ look for?

The top searched job categories for Contract Model Risk Governance jobs in Phoenix, AZ are:

Contract Model Risk Governance jobs near you
Infographic showing various Contract Model Risk Governance job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $94,412 per year, or $45.4 per hour.

Voice ID Consultant

Northern Trust

Tempe, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Northern Trust rating

8.2

Company rating: 8.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Job Description Summary
The Voice ID Consultant is responsible for the day-to-day oversight, investigation, and optimization of Northern Trust's Voice ID authentication program. This role serves as a critical control function supporting client authentication, fraud detection, and client experience by reviewing suspicious caller alerts, resolving authentication mismatches, supporting front-line partners, and partnering closely with Risk, Fraud, IT, Privacy, and Model Risk teams.
The Consultant plays a key role in ensuring rapid response to high-risk authentication events, maintaining the integrity of the Voice ID program, and supporting ongoing enhancements, reporting, and governance.
Key Responsibilities:
Monitor and respond to Suspicious Caller alerts generated through:
  • Voice ID Admin Portal review queues
  • Automated alerts sent to the Voice ID admin distribution
  • Prioritize immediate review of alerts to ensure rapid turnaround and risk mitigation.
Conduct comprehensive suspicious caller reviews by leveraging multiple platforms, including:
  • Voice ID Admin Portal: Review call audio, risk scores, and contributing factors (e.g., fraudster match, synthetic speech detection).
  • Verint: Listen to a reasonable sample of historical call recordings (3-5) to assess voice consistency across prior client interactions.
  • Partner Workstation: Review client case history, authentication results, and potential patterns of suspicious behavior or recent compromises.
Determine appropriate outcomes and actions, including:
  • Confirming legitimate client activity
  • Escalating to Fraud and serving teams where appropriate
  • Adding confirmed suspicious callers to the Suspicious Caller Watchlist (SCWL)
  • No Match Authentication Review & Resolution
  • Review and investigate No Match authentication outcomes, with expected volume growth as Voice ID adoption increases.
Identify root causes of mismatches, including but not limited to:
  • Caller identity mismatch
  • Partner workflow or user error
  • Environmental issues (background noise, audio quality)
  • Changes in client voice characteristics or enrollment quality
Take appropriate action based on findings, including:
  • Completing suspicious caller escalation when warranted
  • Coaching front-line partners on correct Voice ID usage
  • Re-rendering or refreshing client voice enrollments to reflect behavioral or audio changes
  • Reporting & Analysis
Produce and deliver monthly reporting for Risk, Controls, and IT, including:
  • Enrollment volumes and total active enrollments
  • Successful authentication rates
  • Eligibility rates
  • False reject volumes (confirmed legitimate clients)
  • Analyze trends and anomalies that may negatively impact client experience or risk posture, such as increases in No Matches or Suspicious Caller rulings.
  • Escalate findings and insights to IT, Microsoft, Model Risk, or Fraud partners as appropriate.
  • Support ad-hoc data and analysis requests from Risk, Fraud, and governance teams.
Front - Line Support & Issue Resolution
  • Serve as a subject matter expert for Voice ID, supporting front-line partners with troubleshooting and guidance.
  • Distinguish between true technology defects and user-driven issues, providing coaching where applicable.
  • Partner with IT to submit incidents (INCs), escalate technical issues, and support resolution efforts.
Product Ownership Support & Testing
  • Support the Voice ID product owner through research, reporting, and stakeholder presentations as needed.
  • Participate in governance activities with Model Risk, IT Risk, Fraud, and Privacy partners.
  • Partner annually with Privacy to assess regulatory or legislative changes impacting Voice ID use.
  • Lead or participate in User Acceptance Testing (UAT) for enhancements, upgrades, or platform changes, which may require extended testing sessions involving cross-functional teams.
Governance & Survey Administration
  • Administer required semi-annual Voice ID user surveys to meet Model Risk requirements.
  • Analyze survey results and prepare reporting for submission to governance partners.
Required Qualifications
  • Experience in contact center operations, client authentication, fraud risk, or quality assurance.
  • Strong analytical skills with the ability to assess risk, patterns, and root cause across multiple systems.
  • Ability to make sound judgment decisions in time-sensitive, risk-related scenarios.
  • Comfortable working across multiple platforms and systems simultaneously.
  • Strong communication skills, with the ability to coach front-line partners and collaborate with cross-functional teams.
Preferred Qualifications
  • Experience with voice biometrics, authentication tools, or fraud detection solutions.
  • Familiarity with Verint or similar call recording platforms.
  • Experience supporting risk, control, or governance reporting.
  • Prior involvement in UAT testing or technology implementations.
Key Competencies
  • Attention to detail
  • Risk awareness and sound judgment
  • Client-centric mindset
  • Ability to prioritize and respond quickly to high-impact alerts
  • Strong partnership and collaboration skills
Salary Range:
$70,490 - 119,890 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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