Contract Ibm Rational Doors Jobs in Minnesota (NOW HIRING)

Duration: 12 Months
Job Summary:
We are seeking an experienced and highly skilled technical leader to join our team. As the R&D IT Site Leader, you will be responsible for managing the R&D IT operations and serving as the single point of contact (SPOC) for all information technology-related requirements for the site. You will manage a team of FTEs/Partners and be responsible for ensuring the operations of our IT infrastructure, labs, and systems to support the research and development activities of the organization.

Responsibilities:
Lead the R&D IT operations and serve as the SPOC for all IT-related requirements for the site.
Manage a team of FTEs and Partners to ensure the smooth operation of our IT infrastructure and systems.
Provide oversite of the end-user support for laptops, desktops, printers, and other IT-related equipment.
Ensure efficient onboarding of new employees and ensure their IT needs are met and manage the offboarding/exit process for departing employees.
Provide L2 network support and telecom, audio/video, and conferencing support.
Manage asset management, including laboratory tools and applications, and ensure compliance with IT controls.
Support GxP workstations and IT QA activities, including IQ/OQ and computer system validation.
Monitor the helpdesk ticketing queue and SLA adherence.
Provide in-country support for R&D IT tools and applications to external partners and other locations.
Serve as the SPOC for R&D Partner related requirements.
Manage local data center support including server/storage, Linux infra, and regular health monitoring, OS patches, and updates.
Coordinate with multiple stakeholders to consult on new requirements and ensure the smooth operation of our infrastructure and systems.
Direct backup and restoration, BCP/DRP documentation, and yearly testing.
Oversee on-premises applications and tools support, including IBM Rational Doors, DCC, PDM Link, license server, and other local applications.
Manage the budget forecast, including annual Capex/OpEx forecast and tracking, and approve invoices for various IT costs.
Manage IT procurement and vendor management, including laptop lease management and quarterly review, and annual support renewal of hardware/software and tracking.
Coordinate with Infosec for any security incidents and participate in regular compliance reviews & audits.
Review and manage access requests.
Participate in new office build-out/new projects, including planning passive/active networking components, collaboration equipment planning/setup, and project coordination and implementation.
Requirements:
Bachelor's degree in computer science, Information Technology, or a related field.
At least 8 years of experience in IT, with a focus on R&D IT operations and management.
Proven experience in managing a team of FTEs and CWs.
Strong knowledge of IT infrastructure and systems, including networking, telecom, audio/video, and conferencing.
Experience with IT asset management and compliance.
Strong understanding of GxP workstation and IT QA activities, including IQ/OQ and computer system validation.
Experience with helpdesk ticketing and SLA adherence.
Strong knowledge of local data center support, including server/storage, Linux infra, and regular health monitoring, OS patches, and updates.
Experience with backup and restoration, BCP/DRP documentation, and yearly testing.
Strong understanding of on-premises applications and tools support.
Experience with IT procurement and vendor management.
Strong knowledge of budget forecasting and tracking, and invoice approval.
Experience with coordination with Infosec for any security incidents and regular compliance review.
Effective communication and interpersonal skills, with the ability to collaborate effectively with multiple stakeholders.
Strong problem-solving and analytical skills, with the ability to identify and resolve complex IT issues.
Excellent organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.