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Contract Help Desk Analyst Jobs in Indiana (NOW HIRING)

Medasource

Help Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for their global teams. Responsibilities : • ...

Braden Business Systems

Service Desk Analyst:

Fishers, IN

$19.25 - $26.25/hr

Desired Skills and Expertise of a Service Desk Analyst: · Prefer 1-2 years of help desk technician experience. . Experience in Managed Services industry a plus. · Prefer experience working from ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring ... We provide leadership and comprehensive in-house technology support, to help our clients make smart ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

Service Desk Analyst Reports to: Service Desk Manager At Parasol Alliance, our mission is to bring ... We provide leadership and comprehensive in-house technology support, to help our clients make smart ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

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Contract Help Desk Analyst information

What is a Contract Help Desk Analyst?

A Contract Help Desk Analyst is an IT professional hired on a temporary or project-based contract to provide technical support and troubleshooting services to an organization's users. They handle issues related to software, hardware, and networks, often serving as the first point of contact for technical problems. Their responsibilities include diagnosing issues, resolving user queries, escalating complex problems, and documenting solutions. Contract Help Desk Analysts typically work for a set period or to fulfill a specific project need rather than as permanent employees.

What are the most common challenges faced by Contract Help Desk Analysts, and how can they be addressed?

Contract Help Desk Analysts often encounter challenges such as quickly adapting to new IT environments, managing high ticket volumes, and providing consistent support within limited contract timeframes. To overcome these, it’s helpful to become familiar with the client's systems and procedures early, communicate proactively with team members, and utilize knowledge bases or documentation to resolve issues efficiently. Building strong relationships with permanent staff also helps streamline information flow and ensures a smoother support process throughout the contract period.

What are the key skills and qualifications needed to thrive as a Contract Help Desk Analyst, and why are they important?

To thrive as a Contract Help Desk Analyst, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Jira and remote support tools is commonly required. Outstanding communication, patience, and problem-solving skills help analysts deliver effective support and maintain positive user interactions. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.
What are the most commonly searched types of Help Desk Analyst jobs in Indiana? The most popular types of Help Desk Analyst jobs in Indiana are:
What cities in Indiana are hiring for Contract Help Desk Analyst jobs? Cities in Indiana with the most Contract Help Desk Analyst job openings:
Contract Help Desk Analyst jobs near you
Help Desk Analyst

Help Desk Analyst

American Commercial Barge Line LLC

Jeffersonville, IN

$19.75 - $26.75/hr

Full-time

Posted 12 days ago

American Commercial Barge Line rating

9.0

Company rating: 9.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Title: Help Desk Analyst
Company: American Commercial Barge Line
Location: ACBL HQ - Jeffersonville, IN
Job Type: Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt

What American Commercial Barge Line employees say

Hours and flexibility

Workplace

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