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Contract Customer Success Manager Edtech Jobs in Utah

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Experience in SaaS, fintech, or edtech environments. * Experience working with post-secondary ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

Join Motivosity as a Customer Success Manager Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join.

New

Motivosity

Customer Success Manager

Lehi, UT · Hybrid

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

New

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

New

CSC

Customer Success Manager

Logan, UT · On-site

Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location ... Provide budget projections and conduct contract and price negotiations for assigned accounts;

Outcode Software

Customer Success Manager

Draper, UT

Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...

SLANT, Inc.

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial advisors ...

eProductivity Software

Customer Success Manager

UT · Remote

Customer Success Manager Great people. Greater business impact. About CAI CAI Software builds ... Monitor customer health metrics: post-onboarding adoption, satisfaction, contract status, NPS, and ...

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

Whistic, Inc Customer Success Manager Utah, Remote It's an exciting time at Whistic, and we're looking for a Customer Success Manager (CSM). This role is critical to ensuring our customers maximize ...

Route

Customer Success Manager

Lehi, UT · On-site

The opportunity As a Customer Success Manager at Route, you will own a portfolio of strategic ... Support legacy contract migration efforts by transitioning merchants to standard commercial terms.

Whistic

Customer Success Manager

Pleasant Grove, UT · On-site

Whistic, Inc Customer Success Manager Utah, Remote It's an exciting time at Whistic, and we're looking for a Customer Success Manager (CSM). This role is critical to ensuring our customers maximize ...

Melio

Customer Success Manager

Salt Lake City, UT · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Slant

Customer Success Manager

Lehi, UT · On-site

$60K - $80K/yr

We're looking for Customer Success Managers who also believe that relationships matter and can help our customers make the most of our platform We are looking for Customer Success Managers who want ...

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All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech JobsContract Customer Success Manager Edtech Jobs in Utah

Contract Customer Success Manager Edtech information

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Utah? The most popular types of Customer Success Manager Edtech jobs in Utah are:
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Contract Customer Success Manager Edtech jobs near you

Customer Success Manager

Lumion

South Jordan, UT • On-site

Other

Medical, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Success Manager | Full Time, In-Person, South Jordan, UT

Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. Our mission is to empower trade and technical schools to offer the most trusted operational software and services, enhancing enrollment and giving students access to life-changing education. We are obsessed with training the next generation of skilled tradespeople by supporting the career development of students in high-impact professions. We serve industries from healthcare and skilled construction to transportation, culinary arts, and cosmetology. Lumion is funded by top-tier venture firms, including but not limited to TTV Capital, Tusk Ventures.

Position: Customer Success Manager

The Role: We are a fast-growing startup looking for a highly motivated individual to be the face of Lumion to our partner schools. Your primary objectives are to champion partner success, drive adoption and utilization of Lumion's solutions, and identify opportunities for expansion that deepen each school's impact. You must be self-motivated, set ambitious goals, and over-deliver in half the scheduled time. Relationship management and customer success experience are critical, and stellar communication skills are essential. Expect a highly-talented, driven, intense, and bold team. Your compensation will include equity ownership.

Employment Type: Full-time, in person in South Jordan, Utah

Key Responsibilities Partner Management and Strategy
  • Develop and execute strategic success roadmaps aligned with partner goals
  • Strengthen partner health metrics—such as product usage, NPS, retention, and expansion
  • Proactively identify risks and surface opportunities using data and KPIs
  • Act as the internal advocate for partners, ensuring their needs inform product and business decisions.
  • Track partner usage and promptly engage when a drop in activity is detected.
Onboarding and Growth
  • Lead successful onboarding of new partner schools
  • Ensure partners quickly achieve value and are set up for long-term success
  • Identify upsell opportunities and pass leads off to Revenue Team
Cross-functional Collaboration
  • Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch new features and products
  • Ensure feedback loops are closed and partner insights inform internal strategies and product roadmaps.
Support and Relationship Management
  • Serve as the first point of contact for partner inquiries and issue resolution.
  • Deliver exemplary service and build long-term trust with stakeholders across partner organizations.
  • Facilitate Quarterly Business Reviews (QBRs) and regular strategic check-ins.
Qualifications Required
  • 2–3 years of experience in customer success, partner management, account management, or a similar role.
  • Proven success managing multiple stakeholders and driving adoption at scale.
  • Strong project management skills with the ability to meet tight deadlines.
  • Proficiency in CRM tools (HubSpot preferred) and data platforms such as Excel or Looker.
  • Organized, detail-oriented, and driven by operational excellence
  • Strategic thinker with strong execution skills and the ability to lead through influence.
  • Resilient, self-motivated, and able to thrive in a fast-paced, evolving environment.
  • Passionate about improving educational access and outcomes through technology.
  • A confident communicator who can distill complexity into actionable insights.
Preferred
  • Experience in SaaS, fintech, or edtech environments.
  • Experience working with post-secondary, trade, or vocational schools.
  • Knowledge of student financing, including loans or Income Share Agreements.
  • Background in education, admissions, or school operations.
  • Familiarity with Finix, Payabli, Stripe, or similar payment/financial platforms.
Benefits
  • Unlimited paid time off
  • Generous benefits allowance
    • Health Insurance Reimbursement
    • 401(k) plan
    • We'll pay your cell phone and home internet bill up to $200
    • $100/month toward your personal wellness (however you define it)
    • Paid Maternity and Paternity leave

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