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Contract Customer Success Manager Edtech Jobs in Nevada

Workiva

Spring 2027 Intern - Customer Success

Sparks, NV · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ...

New

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ...

New

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ...

New

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ...

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All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech JobsContract Customer Success Manager Edtech Jobs in Nevada

Contract Customer Success Manager Edtech information

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Nevada?

The most popular types of Customer Success Manager Edtech jobs in Nevada are:

What are popular job titles related to Contract Customer Success Manager Edtech jobs in Nevada?

For Contract Customer Success Manager Edtech jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Contract Customer Success Manager Edtech jobs in Nevada look for?

The top searched job categories for Contract Customer Success Manager Edtech jobs in Nevada are:

What cities in Nevada are hiring for Contract Customer Success Manager Edtech jobs?

Cities in Nevada with the most Contract Customer Success Manager Edtech job openings:

Contract Customer Success Manager Edtech jobs near you

Broker Success Partner

Panorama Mortgage Group LLC

Las Vegas, NV • On-site

$60K/yr

Full-time

Re-posted 11 days ago

Job description

Job Type
Full-time
Description
Position Overview
The Broker Success Partner plays a key role in strengthening relationships with our broker partners by delivering consistent communication, follow up, and support. This role focuses on broker engagement, relationship management, and coordination rather than direct sales production. Broker Success Partners work closely with experienced Account Executives who provide mentorship and technical guidance. This position is ideal for individuals who enjoy building relationships, staying organized, and making sure people feel supported. Mortgage experience is helpful but not required.
Requirements
Key Responsibilities:
P Producer Relationship Execution
  • Build and maintain strong relationships with assigned broker partners
  • Conduct regular check ins to ensure brokers feel supported and informed
  • Support onboarding of new broker partners
  • Assist brokers with communication, follow up, and coordination
  • Encourage broker engagement with company tools and programs
  • Identify relationship concerns early and escalate when needed
  • Support broker retention and reactivation efforts

A Administrator Process and Organization
  • Maintain accurate broker communication and activity records in CRM
  • Track broker touchpoints and follow ups
  • Assist with scheduling meetings and managing broker outreach cadence
  • Monitor engagement activity and report trends
  • Document broker feedback and service opportunities
  • Support onboarding workflows and communication tracking

I Integrator Communication and Coordination
  • Serve as a consistent relationship contact for assigned brokers
  • Coordinate communication between brokers and internal teams
  • Escalate technical or guideline related questions to Account Executives
  • Ensure brokers receive timely responses and updates
  • Help maintain alignment between broker expectations and company processes
  • Represent broker needs and feedback internally

What Makes This Role Unique
  • You will be mentored by experienced Account Executives
  • You will learn the mortgage business through hands on exposure
  • You will play a critical role in strengthening broker relationships
  • You will help create a consistent and reliable broker experience

This role is designed to develop future leaders within the wholesale channel.
Qualifications
Required
  • Excellent communication and relationship skills
  • Strong organizational and follow up ability
  • Ability to manage multiple tasks and priorities
  • Professional presence and customer first mindset
  • Comfortable learning new systems and processes
  • Self starter with strong attention to detail

Preferred but not required
  • Mortgage or financial services experience
  • Account management or customer success experience
  • CRM experience
  • Bilingual English Spanish preferred

Ideal Backgrounds
  • Client success
  • Account management
  • Banking
  • Hospitality
  • Insurance
  • Customer service leadership
  • Relationship management

Travel:
  • As needed travel internationally between United States and Mexico to meet business needs.

Language:
  • English required, Bi-Lingual (English/Spanish) desired.

Compensation:
  • PMG will offer a competitive compensation package commensurate with the background and experience of the applicant.

Salary Description
$60,000 per year + Commissions

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