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Contract Customer Service Representative Jobs in Rochester, MN

ASM Global

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include ...

ASM Global

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include ...

ASM Global

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include ...

ASM Global

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include ...

ASM Global

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include ...

AEG Presents

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include ...

AEG

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include ...

AEG

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include ...

Lennar

Field Customer Care Rep

Rochester, MN · On-site

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service ...

Lennar

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

Customer Care Representative We are Lennar Lennar is one of the nation's leading homebuilders ... The role is dedicated to enhancing Customer Satisfaction by responding to Homeowner service ...

Circle K

Team Member

Rochester, MN · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K Stores, Inc.

Team Member

Rochester, MN · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

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All JobsContract Customer Service Representative JobsContract Customer Service Representative Jobs in Rochester, MN

Contract Customer Service Representative information

See Rochester, MN salary details

$10

$19

$27

How much do contract customer service representative jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for contract customer service representative in Rochester, MN is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What is a Contract Customer Service Representative?

A Contract Customer Service Representative is a professional who provides customer support services for a company on a contractual basis, rather than as a permanent or full-time employee. They typically handle customer inquiries, resolve issues, and support clients via phone, email, or chat. Contract representatives may work for a specific duration or project, and their terms are defined by a contract. This flexible arrangement allows companies to scale their customer service team as needed while offering representatives the opportunity to work with various organizations.

How can I make 2000 a week working from home?

A Contract Customer Service Representative can potentially earn $2,000 weekly by working full-time hours, often 40 hours or more, and handling high-volume or specialized accounts. Increasing income may involve developing strong communication skills, gaining experience, and working for companies that offer competitive pay or performance bonuses.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Directors or Customer Experience Managers, with salaries reaching six figures in large organizations. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools. Compensation varies based on industry, company size, and geographic location.

What is the difference between Contract Customer Service Representative vs Customer Service Associate?

AspectContract Customer Service RepresentativeCustomer Service Associate
CredentialsTypically requires similar skills, often with some experience in customer supportUsually entry-level, with basic communication skills
Work EnvironmentTemporary or project-based, often remote or call center settingsPermanent, in-store or call center settings
Employer & Industry UsageUsed by companies hiring short-term or project-based support staffCommon in retail, telecom, and service industries
Search & Comparison IntentOften compared for temporary roles or project-based workMore general, for ongoing customer support roles

The main difference is that Contract Customer Service Representatives work on temporary or project-based assignments, often remotely, while Customer Service Associates typically hold permanent roles in retail or service environments. Both roles require strong communication skills, but the contract position may demand more flexibility and specific experience.

What contract job pays the most?

Contract customer service representative roles typically pay less than specialized or technical contract positions, such as IT consultants or project managers. The highest-paying contract jobs often require advanced skills, certifications, or experience in fields like technology, engineering, or finance, and can offer hourly rates significantly higher than standard customer service roles.

What are some typical challenges faced by Contract Customer Service Representatives, and how can they be effectively managed?

Contract Customer Service Representatives often face challenges such as quickly adapting to new company policies, systems, and workflows since their assignments may be short-term or vary between organizations. They may also need to handle fluctuating call volumes and rapidly learn about different products or services. To manage these challenges effectively, it's helpful to be proactive in seeking training and resources, maintain clear communication with supervisors, and stay organized to keep track of multiple tasks or customer inquiries. Building strong relationships with permanent team members can also provide valuable support and help ensure a smoother transition into each new workplace.

What are the key skills and qualifications needed to thrive as a Contract Customer Service Representative, and why are they important?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in common office software are typically required. Patience, professionalism, and adaptability help you effectively manage customer inquiries and resolve issues under changing circumstances. These skills ensure customer satisfaction, efficient service delivery, and the ability to represent a company positively during contract assignments.

Is CSR a good entry level position?

A Contract Customer Service Representative (CSR) role is often suitable as an entry-level position because it typically requires minimal prior experience and focuses on communication, problem-solving, and customer interaction skills. It provides opportunities to develop customer service skills, learn company products or services, and may lead to advancement within the customer support or related fields.
What are the most commonly searched types of Customer Service Representative jobs in Rochester, MN? The most popular types of Customer Service Representative jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Contract Customer Service Representative jobs? Cities near Rochester, MN with the most Contract Customer Service Representative job openings:
Contract Customer Service Representative jobs near you
Guest Service Representative

Guest Service Representative

ASM Global

Rochester, MN • On-site

$13.50 - $16.50/hr

Part-time

Posted 9 days ago

ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

126th of 210 rated facilities management

Job description

MAYO CIVIC CENTER
POSITION: Guest Services Representative
DEPARTMENT: Guest Services
REPORTS TO: Security & Guest Services Manager
FLSA STATUS: Part-Time, Non-Exempt
Salary Range: $13.50 - 16.50
Benefits: Paid Sick Leave
Summary
The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience. Responsibilities include greeting and directing guests to their desired locations, scanning tickets, escorting guests to their seats, and staffing the Guest Relations Desk. This role also involves upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors.
Essential Duties and Responsibilities (Essential functions may include, but are not limited to the functions listed below)
  • Greeting guests enthusiastically, provide event information, and assist with directions.
  • Enforce facility policies (e.g., no smoking, no outside food & beverage, restricted access, no re-entry) and proactively address guest questions, concerns, or complaints, escalating when needed.
  • Respond to emergencies, involving Security or Supervisors as appropriate.
  • Lock/unlock facility doors and regulate the flow of employees and guests to maintain safety.
  • Manage the flow of employees and visitors throughout the facility to maintain safety, while overseeing access to restricted gates and areas, recording entries and purposes as required.
  • Handle lost and found items, maintain records, and keep the work area clean.
  • Provide clear directions and information about venue facilities, event specifics, and nearby local businesses and attractions
  • Communicate verbally clearly and concisely in English.

Additional Requirements:
  • Must have the ability to work harmoniously in a team-setting exhibiting excellent customer service to fellow workers, guests, clients and the community.
  • Personal and professional initiative, enthusiasm, and dedication to excellence in wide-ranging services to the center's clients.
  • Basic computer skills (i.e.: Microsoft Word, Outlook, etc.).
  • Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours.

Working Conditions:
  • Ability to stand for long periods of time required
  • Must be able to climb stairs in restricted lighting
  • Ability to move quickly from one area to another in a safe manner
  • Flexible hours including weekends, holidays, and evenings
  • Work hours are casual labor, seasonal and non-guaranteed

Knowledge, Skills, and Abilities:
  • Strong communication and professional guest interaction skills.
  • Understanding of customer service principles and best practices.
  • Familiarity with fire safety, emergency evacuation procedures, and verbal de-escalation techniques.
  • Knowledge of two-way radio use and radio communication protocols.
  • Basic office procedures, computer use, and recordkeeping skills.
  • Ability to prepare clear, concise reports and maintain accurate records.
  • Exceptional customer service mindset and problem-solving abilities.
  • High school diploma or GED preferred.
  • Prior experience in a customer service role (minimum one year preferred).
  • Physical ability to stand, walk, and climb stairs for shifts lasting 4-6 hours.
  • Willingness to work in varying weather conditions.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Only candidates that apply through our online system will be considered. Recruiter: Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904. Applicants that need reasonable accommodations to complete the application process may contact 507-361-5066.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

What ASM Global employees say

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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