ZipRecruiter

Log In

1

Contingent Workforce Jobs in Portland, OR (NOW HIRING)

Stem Xpert

Validation Engineer

Hillsboro, OR · On-site

The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including ...

Amazon

Sr. Operations Manager

Woodburn, OR · On-site

... contingent workforce during peak seasons - Ability to handle changing priorities and use good judgment in stressful situations - Interest in long-term career development through assignments in ...

Stem Xpert

ServiceNow Program Manager

Hillsboro, OR · On-site

$68K - $75K/yr

The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including ...

Stem Xpert

Mask Design Engineer

Hillsboro, OR · On-site

The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including ...

Hp

Employment Counsel Specialist

Vancouver, WA · On-site

$147K - $230K/yr

... contingent workforce issues, and more. Also manage administrative and potential agency and legal claims against the company. Responsibilities include ensuring compliance with labor and employment ...

Stem Xpert

ServiceNow Engineer

Hillsboro, OR · On-site

The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including ...

Prime Staffing

Travel Nurse RN - Cardiac Cath Lab

Portland, OR · On-site

$2.6K - $3.6K/wk

Prime Staffing utilizes a unique matchmaking approach, providing the most qualified contingent staffing to our clients, and the most competitive contracts to our workforce. Our experienced team takes ...

Dick's Sporting Goods

Teammate - Operations

Gresham, OR · On-site

We are committed to creating an inclusive and diverse workforce, reflecting the communities we ... Offers are contingent upon a satisfactory background check which may include ID verification . If ...

New

Dick's Sporting Goods

Teammate - Sales

Hillsboro, OR · On-site

$15.25 - $20.75/hr

We are committed to creating an inclusive and diverse workforce, reflecting the communities we ... Offers are contingent upon a satisfactory background check which may include ID verification . If ...

New

DICK'S Sporting Goods

Teammate - Operations

Tigard, OR · On-site

We are committed to creating an inclusive and diverse workforce, reflecting the communities we ... Offers are contingent upon a satisfactory background check which may include ID verification . If ...

DICK'S Sporting Goods

Teammate - Sales

Lake Oswego, OR · On-site

$14.50 - $19.50/hr

We are committed to creating an inclusive and diverse workforce, reflecting the communities we ... Offers are contingent upon a satisfactory background check which may include ID verification . If ...

Dick's Sporting Goods

Teammate - Sales

Lake Oswego, OR · On-site

$14.50 - $19.50/hr

We are committed to creating an inclusive and diverse workforce, reflecting the communities we ... Offers are contingent upon a satisfactory background check which may include ID verification . If ...

New

DICK'S Sporting Goods

Teammate - Sales

Tigard, OR · On-site

$14.75 - $20/hr

We are committed to creating an inclusive and diverse workforce, reflecting the communities we ... Offers are contingent upon a satisfactory background check which may include ID verification . If ...

next page

Showing results 1-20

All JobsContingent Workforce JobsContingent Workforce Jobs in Portland, OR

Contingent Workforce information

See Portland, OR salary details

$26.5K

$81K

$171.8K

How much do contingent workforce jobs pay per year?

As of Sep 1, 2026, the average yearly pay for contingent workforce in Portland, OR is $81,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $97,600.00 per year, depending on experience, location, and employer.

What is a contingent workforce?

A Contingent Workforce job is a temporary or contract-based position where workers are not permanent employees of a company. These jobs can include freelancers, independent contractors, temporary staff, or gig workers who are hired for a specific project or time period. Contingent workers typically do not receive traditional employee benefits like healthcare or retirement plans. Companies use contingent workers to fill short-term needs, provide specialized skills, or manage workforce flexibility.

What are the key skills and qualifications needed to thrive in the contingent workforce?

To thrive in a contingent workforce role, candidates should possess adaptability, diverse industry-specific skills, and a proven work history that matches the assignment's requirements. Familiarity with digital workforce platforms, timesheet management systems, and remote collaboration tools is often advantageous. Strong communication, reliability, and a proactive approach to new tasks help contingent workers quickly integrate with different teams. These skills and qualities are essential for meeting the needs of multiple employers and succeeding in varied, often fast-paced work environments.

What can I expect from the work environment and structure as a member of the contingent workforce?

Contingent workforce roles typically involve short-term or project-based assignments, which means you may work onsite at various companies or remotely, depending on the employer's needs. You'll often integrate quickly into existing teams, adapt to different management styles, and take on specific tasks or projects with clear objectives. While this environment can be fast-paced and requires flexibility, it offers the chance to gain diverse experience across different industries and company cultures. Many contingent workers value the increased variety, flexible schedules, and opportunities to expand their professional network that this employment structure provides.

What are popular job titles related to Contingent Workforce jobs in Portland, OR?

For Contingent Workforce jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Contingent Workforce jobs in Portland, OR look for?

The top searched job categories for Contingent Workforce jobs in Portland, OR are:

Contingent Workforce jobs near you
Infographic showing various Contingent Workforce job openings in Portland, OR as of August 2026, with employment types broken down into 82% Full Time, 11% Part Time, and 7% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $81,041 per year, or $39 per hour.

Senior Manager, Customer Experience (CX) Operations & Performance

The Contingent

Portland, OR • On-site

$80K - $84K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Organization Description:
The Contingent is a 501(c)(3) venture nonprofit that launches, scales, and supports initiatives designed to mobilize communities and empower leaders to create lasting social change. We believe communities already possess the relationships, assets, and leadership needed to solve complex challenges. Our role is to build the systems, partnerships, and innovations that help those solutions take root and grow.
Since our founding, we have worked alongside community leaders, people with lived experience, public agencies, businesses, faith communities, and nonprofit partners to strengthen support systems for children and families. We are committed to listening deeply, challenging assumptions, and designing solutions that are informed by the experiences and needs of the communities we serve.
Through initiatives such as Every Child and The Script, The Contingent mobilizes community members to take meaningful action on behalf of children and families, whether through fostering, volunteering, mentoring, advocacy, or community support. We combine innovation, partnership, and data-informed decision-making to build stronger communities and create opportunities for every child to thrive.
We ask hard questions. We embrace innovation. We build unlikely partnerships. And we work together to transform systems and communities for the common good.
To learn more about The Contingent and our initiatives, visit The Contingent.
Opportunity Summary:
Join The Contingent as our Senior Manager, Customer Experience (CX) Operations & Performance. In this key leadership role, you'll help shape the future of our Customer Experience function by driving operational excellence, performance, and continuous improvement. Partnering closely with the CX Senior Director and cross-functional leaders, you'll build scalable systems, optimize processes, leverage data-driven insights, and lead initiatives that enhance both customer outcomes and organizational impact.
We're looking for a strategic, analytical leader who is passionate about creating exceptional experiences, developing high-performing teams, and turning vision into action. If you thrive on solving complex challenges, driving change, and building operational excellence in a mission-driven environment, we'd love to hear from you.
Who You Are
You are a strategic and analytical leader who thrives on turning insights into action. You bring experience in customer experience operations, workforce planning, performance management, quality assurance, and continuous improvement. You're comfortable using data to drive decisions, improve outcomes, and lead organizational changes.
You excel at building scalable systems, streamlining processes, and creating accountability structures that enable teams to perform at their best. You are a collaborative partner who can influence across functions, navigate complexity, and successfully lead initiatives from concept through implementation.
Most importantly, you are passionate about developing people, enhancing customer experiences, and advancing mission-driven work that creates meaningful impact in the communities we serve.
Duties & Responsibilities:
CX Operations + Performance
  • Oversee CX operations across states, channels, teams, and programs.

  • Monitor lead volume, engagement, queue health, response times, and productivity to achieve organizational goals.

  • Partner with the Senior Director of CX to establish performance goals and achieve lead engagement targets.

  • Identify performance gaps and implement corrective actions, including staffing, workload, and process adjustments.

  • Reinforce accountability for customer outcomes, operational performance, and service excellence.

Workforce Management
  • Lead workforce planning, forecasting, scheduling, and capacity management across teams and states.

  • Monitor productivity and performance data to identify staffing needs and coaching opportunities.

  • Reallocate resources to maintain queue health, service levels, and lead engagement goals.

  • Identify capacity constraints and recommend staffing or workflow adjustments.

  • Partner with managers to address performance gaps and improve workforce effectiveness.

  • Develop forecasts using lead volume, staffing capacity, trends, and demand projections.

Team Leadership + Management
  • Lead, coach, and develop a high-performing team through clear expectations and accountability.

  • Provide ongoing feedback, performance management, recognition, and development opportunities.

  • Establish performance standards focused on customer outcomes, productivity, and operational excellence.

  • Conduct performance reviews and support employee engagement and growth.

  • Support complex customer inquiries and provide guidance to CX team members.

  • Foster innovation and continuous improvement across the team.

Analytics, Reporting + Insights
  • Own operational reporting and dashboards to provide visibility into performance.

  • Analyze trends in lead engagement, response times, productivity, customer satisfaction, and queue health.

  • Translate data into actionable insights and recommendations.

  • Identify and address performance risks at the state, team, and individual levels.

  • Improve reporting consistency, data quality, and usability across CX systems.

Process + Productivity Improvement
  • Identify operational bottlenecks and root causes across people, processes, and technology.

  • Implement process improvements that enhance productivity, scalability, and customer outcomes.

  • Evaluate cross-functional workflows to reduce friction and improve performance.

  • Partner with managers to optimize productivity and prioritize customer engagement.

  • Leverage customer insights to improve CX strategies, processes, and digital responsiveness.

  • Support organizational growth through scalable onboarding, training, and learning programs.

Launch + Program Execution
  • Lead operational readiness for new programs, campaigns, initiatives, and state launches.

  • Translate launch requirements into staffing, workflows, reporting, and training plans.

  • Monitor post-launch performance and resolve operational issues.

  • Partner cross-functionally to ensure successful implementation and sustained performance.

Leadership + Cross-Functional Partnership
  • Serve as a strategic operational partner to CX leadership.

  • Foster a culture of accountability, continuous improvement, and data-driven decision-making.

  • Communicate priorities, risks, recommendations, and performance expectations across stakeholders.

  • Represent The Contingent professionally and support high-priority customer needs as required.

Escalation Management
  • Oversee the CX help desk and escalation process to ensure timely resolution.

  • Monitor complex customer issues and coordinate resolution with internal and external partners.

  • Identify recurring issues and recommend process improvements.

  • Ensure clear ownership, documentation, and follow-through on escalated inquiries.

This role may include a degree of variability in responsibilities and duties as deemed by their supervisor. The Contingent employees should be prepared for a dynamic work environment.
Education and Experience:
  • Bachelor's degree in business, sales, customer service, or a related field.

  • Equivalent relevant work experience may be substituted for the degree requirement.

  • 3+ years of supervisory or people leadership experience required.

  • 4-5 years of experience driving customer outcomes required.

  • 6+ years of CX experience with 3-5 years in a leadership or management role focused on operational efficiency, CX strategy, and data analytics.

Knowledge, Skills, and Abilities:
  • Excellent communicator with strong written, verbal, and public speaking skills who is experienced in engaging with diverse internal and external audiences.

  • Effective manager with a focus on being self-directed and goal-oriented, proactively collaborating externally and internally.

  • Excellent organizational skills including attention to detail and multitasking skills.

  • Experience in navigating CX and CRM management tools (Microsoft Dynamics 365, Salesforce, Freshdesk, etc.).

  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with SharePoint and Microsoft Teams.

  • Proficiency in Asana or other tasks and project management software is preferred.

  • Comfortable working in a dynamic and rapidly changing environment; able to navigate and resolve ambiguity.

  • Comfortable using data to drive decisions and outcomes.

  • Experience in successfully working with a diverse group of cultures and socio-economic backgrounds, using multi-cultural intelligence, intentional listening, appreciation, and respect.

  • Experience supporting teams of entry-level professionals and coaching rising leaders in their development.

Personal Qualifications:
  • Commitment to the mission of The Contingent, including Every Child, and The Script.

  • Relates well and works effectively with diverse groups of stakeholders who represent the range of ethnic, cultural, and socio-economic backgrounds.

  • Ability to articulate a position on the importance of diverse community organizations (including faith communities, political organizations, businesses) engaging vulnerable children, youth, and families.

  • Deep commitment to serving vulnerable kids, youth, and families and those in government who work with them.

  • Deep commitment to increasing the diversity of leadership in the communities we serve.

  • Possess cultural and emotional intelligence and an ability to work with a diverse group of leaders.

  • Demonstrates a passion for operational, technical, and customer experience excellence.

  • Continual growth mindset to develop and improve existing processes to enhance program efficiencies.

  • Flexible and receptive to constructive feedback.

  • Self-motivated leader that takes initiative.

  • Adaptable to changing situations and processes.

Benefits:
  • Comprehensive benefits including premium medical, vision, and dental insurance.

  • Covered 100% for employees and partially (80%) for spouse and/or dependents.

  • 19 paid holidays, with additional vacation, sick, bereavement and parental leave.

  • 401(k) with a 5% (annual salary) match.

Employment Terms, Accountability, and Compensation:
  • Full Time (40hrs) exempt annual salary offered at a range of $80,000-$84,000
    (estimated total compensation $90,000 - 94,000) doe.

    • Starting placement will not exceed this starting pay range and is based on qualifications, experience, and internal equity.

  • This is a hybrid position in Portland, Oregon.

  • This position will be expected to work within The Contingent's Hybrid Work Policy
    (2-3 days in the office, 2-3 days from home).

  • Daily schedule and office days will result from collaboration between the employee and their supervisor.

  • We have team members located in multiple time zones. To facilitate collaboration across teams, core hours for this position are 9-2 pm PST.

  • Legally eligible to work in the United States.

To apply, please visit https://thecontingent.org/careers/
Screening of applicant materials will begin immediately, and applications will be accepted until the position is filled.
"Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At The Contingent we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles."
All employment at The Contingent is "at will" and may be terminated by either the employee or the employer at any time for any reason, with or without cause, with or without prior notice or warning. Equal employment opportunities and having a diverse staff are fundamental principles of The Contingent. Upon hire, the employee agrees to undergo a 90-day probationary period, which provides additional structure, scheduled check

Apply