ZipRecruiter

Log In

1

Content Rater Jobs in New Mexico (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsContent Rater JobsContent Rater Jobs in New Mexico

Content Rater information

What are the key skills and qualifications needed to thrive as a Content Rater, and why are they important?

To thrive as a Content Rater, you need strong analytical skills, attention to detail, and a solid understanding of internet search engines and content guidelines, typically supported by a high school diploma or equivalent. Familiarity with online rating platforms, web browsers, and sometimes proprietary evaluation tools is required. Strong communication, time management, and the ability to work independently are standout soft skills. These competencies ensure consistent, accurate assessments of online content, directly impacting user experience and the quality of search results.

What are some common challenges faced by Content Raters, and how can they be effectively managed?

Content Raters often encounter challenges such as evaluating large volumes of diverse content within tight deadlines and maintaining objectivity when assessing sensitive or ambiguous material. Staying consistent with evolving guidelines and adapting to frequent changes in evaluation criteria can also be demanding. Effective time management, regular review of updated protocols, and open communication with team leads or quality analysts help manage these challenges. Additionally, participating in training sessions and peer discussions can improve accuracy and confidence in decision-making.

What are Content Raters?

Content Raters are individuals who evaluate and provide feedback on the quality, relevance, and accuracy of online content, such as search engine results, advertisements, or social media posts. They follow specific guidelines set by companies to ensure that the content aligns with user expectations and company standards. Content raters play a key role in improving algorithms by manually reviewing and rating content, helping to refine search results and online experiences for users. This position often requires attention to detail, critical thinking, and a good understanding of local culture and language.

What is the difference between Content Rater vs Content Moderator?

AspectContent RaterContent Moderator
CredentialsHigh school diploma or equivalent; sometimes familiarity with content guidelinesHigh school diploma; training on platform policies
Work EnvironmentRemote or office-based; reviewing digital contentRemote or on-site; monitoring user-generated content
Industry UsageUsed across social media, advertising, and content platformsCommon in social media, online forums, and community sites
Job FocusAssessing content quality and relevanceEnsuring content complies with policies and removing inappropriate material

While both roles involve reviewing digital content, Content Raters primarily evaluate content quality and relevance, whereas Content Moderators focus on enforcing community guidelines and removing harmful or inappropriate material. The roles often overlap but differ in scope and specific responsibilities within content platforms.

What are popular job titles related to Content Rater jobs in New Mexico? For Content Rater jobs in New Mexico, the most frequently searched job titles are:
What job categories do people searching Content Rater jobs in New Mexico look for? The top searched job categories for Content Rater jobs in New Mexico are:
What cities in New Mexico are hiring for Content Rater jobs? Cities in New Mexico with the most Content Rater job openings:
Content Rater jobs near you
Associate Project Manager - Knowledge Content Manager (Remote)

Associate Project Manager - Knowledge Content Manager (Remote)

Maximus

Alamogordo, NM • Remote

$66.80K - $106.80K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

Maximus rating

6.9

Company rating: 6.9 out of 10

Based on 287 frontline employees who took The Breakroom Quiz

229th of 424 rated business services

Job description

Description & Requirements

The Knowledge Content Manager will serve as a Subject Matter Expert to the Program Manager on the knowledge/content management services to deliver, operate and maintain knowledge management capabilities for the contact center. This position will develop and manage knowledge content used by agents. This role will make recommendations for processes and integration of tools that can improve automation, collaboration, or knowledge processes. This position will assist in determining which scripts (knowledge articles) need revisions and/or r emoval and ensure all resources provided to agents contain the correct information. This role also work s with the client’s content team to incorporate information that may currently not be housed in the database.

This position requires a strong understanding of immigration law, which includes knowledge of the laws, policies, and practices that govern who can enter, stay, or become a citizen in the United States.

Essential Duties and Responsibilities:

- Support project management initiatives .

- Schedule, plan, and coordinate project management activities.

- Maintain project tracking tools and project documentation.

- Communicate with project stakeholders.

  • Build and maintain knowledge base in SharePoint or other Content Management Systems.
  • Build document management processes and procedures.
  • Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
  • Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
  • Design and implement work flows to manage documentation process.
  • Create training material in support of the Knowledge management process.
  • Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
  • Continuously improve knowledge-sharing processes based on feedback and agency needs.

Minimum Requirements

- Bachelor's degree in related field.
- 3-5 years of project management experience required.
- Equivalent combination of education and experience considered in lieu of degree.

  • 3+ years of Knowledge/Content Management or Information Governance experience
  • 1 - 3+ years of immigration law experience.
  • 3+ years of analytics, plain language and business writing skills.

Preferred:

  • Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
  • Experience developing content tailored to the needs of contact center agents and customers.
  • Experience working in a government or federal contracting environment.
  • Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary

$66,800.00

Maximum Salary

$106,800.00

What Maximus employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply