Content Management Assistant Jobs in Edmonton, AB

Instructor – Fleet Management Assistant / Junior Service Writer Program

Location: Omnia Training St. Albert, AB
Job Type: Full-time, fixed-term contract
Schedule: Monday to Friday, 7:30 a.m. to 4:00 p.m.
Work Location: In person

Job Overview

Omnia Training is seeking an experienced and engaging Contract Instructor to deliver our 10-week Fleet Management Assistant – Junior Service Writer Program at our St. Albert training facility.

This opportunity is suited to an industry professional with experience in fleet maintenance, service writing, service advising, automotive administration, or shop operations who is interested in helping adult learners build practical, job-ready skills.

The successful candidate will deliver classroom instruction, demonstrations, practical exercises, role-playing activities, and workplace simulations using Omnia’s approved curriculum and training resources.

Schedule and Contract Details

• Monday to Friday 
• 7:30 a.m. to 4:00 p.m. 
• 30-minute unpaid lunch 
• 10-week instructional contract 
• In-person delivery at Omnia Training in St. Albert 
• Daytime availability throughout the full contract is required 

Areas of Instruction

The instructor will deliver training related to:

• Fleet maintenance administration and shop workflow 
• Junior service writer and service advisor responsibilities 
• Work orders and documentation standard 
• Customer intake and appointment scheduling 
• Repair estimates and customer authorization 
• Service updates and invoice review 
• Customer service and difficult conversations 
• Preventive maintenance and OEM service schedules 
• Parts purchasing, procurement, and vendor management 
• Inventory, receiving, backorders, and returns 
• Fleet Maintenance Pro or similar maintenance software 
• Excel-based fleet tracking and KPI reporting 
• CVIP/CVID compliance tracking awareness 
• GPS, telematics, and maintenance alerts 
• Mechanical terminology and basic automotive systems 
• Practical work simulations and employment preparation 

Responsibilities

• Deliver engaging classroom instruction and practical learning activities 
• Follow Omnia’s approved curriculum and daily training schedule 
• Explain fleet and service-department processes in a clear and accessible manner 
• Demonstrate real-world work orders, customer intake, maintenance scheduling, and parts processes 
• Facilitate role-plays, case studies, group exercises, and workplace simulations 
• Create a professional, respectful, and inclusive learning environment 
• Monitor attendance, participation, and student progress 
• Administer written, practical, and performance-based assessments 
• Provide constructive feedback and additional support to participants 
• Maintain accurate attendance, assessment, and program records 
• Communicate student concerns and progress to Omnia’s training team 
• Work closely with Omnia’s Training Operations Director and program staff 
• Maintain an organized and professional classroom environment 

Preferred Qualifications

• Relevant experience in fleet maintenance, service writing, service advising, automotive administration, parts, or shop operations 
• Strong understanding of repair orders, maintenance scheduling, parts processes, and service-department workflow 
• Experience using fleet-management, service-management, or repair-tracking software 
• Proficiency with Microsoft Office, particularly Excel 
• Strong communication, organization, and customer-service skills 
• Ability to explain technical concepts to entry-level adult learners 
• Previous teaching, workplace training, facilitation, coaching, or mentorship experience is an asset 
• Journeyperson automotive experience is considered an asset but is not required 
• Experience working with diverse learners and employment-training participants is an asset 
• Valid driver’s license and reliable transportation 

Ideal Candidate

The ideal candidate is:

• Patient, approachable, and comfortable working with adult learners 
• Organized and dependable 
• Confident delivering both technical and customer-service content 
• Able to connect curriculum with real workplace examples 
• Comfortable providing feedback and supporting different learning needs 
• Committed to maintaining a safe, respectful, and inclusive classroom 

How to Apply

Please submit your resume and a brief introduction outlining your relevant industry and instructional experience. We thank all applicants for their interest. Only candidates selected for an interview will be contacted.