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Contact Jobs in Oregon (NOW HIRING)

BECU

Contact Center Associate

OR · On-site +1

$21.78 - $26.63/hr

As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are: Monday-Friday | 7:00 AM - 7:30 PM PST and Saturday | 9:00 AM - 1 ...

Onpoint

Contact Center Rep

Portland, OR · On-site

$22.25/hr

Contact Center Representative Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are ...

OnPoint Community CU

Contact Center Rep

Portland, OR · On-site

$22.25/hr

Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other ...

GT Independence

Contact Center Specialist

Salem, OR · On-site

GT Independence Contact Center Support Specialist Make a Meaningful Impact Every Day! At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment ...

GT Independence

Contact Center Specialist

Salem, OR · On-site

As a Contact Center (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other ...

GT Independence

Contact Center Specialist

Salem, OR · On-site

$18.50 - $19.50/hr

As a Contact Center (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other ...

GT Independence

Contact Center Team Leader

Salem, OR · On-site

$60K/yr

The Contact Center Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing ...

GT Independence

Contact Center Team Leader

Salem, OR · On-site

$60K/yr

The Contact Center Team Leader position is responsible for providing quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing ...

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All JobsContact JobsContact Jobs in Oregon

Contact information

What is the difference between Contact vs Customer Service Representative?

AspectContactCustomer Service Representative
Required credentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma; certifications in customer service preferred
Work environmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer and industry usageUsed across various industries for direct communication rolesCommonly used in customer service sectors
Search and comparison intentPeople looking for roles involving direct contact with clients or customersPeople seeking customer support or service roles

Contact roles focus on direct communication with clients or customers, often involving inquiries, scheduling, or information exchange. Customer Service Representatives specifically handle customer issues, complaints, and support, typically within retail or service industries. While both involve communication, 'Contact' is broader, encompassing various interaction types, whereas 'Customer Service Representative' emphasizes support and problem resolution.

What are the most commonly searched types of Contact jobs in Oregon?

The most popular types of Contact jobs in Oregon are:

What cities in Oregon are hiring for Contact jobs?

Cities in Oregon with the most Contact job openings:

Contact jobs near you
Infographic showing various Contact job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution.

Contact Center Rep

OnPoint Community Credit Union

Portland, OR • On-site

$22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Overview
Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That's right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!
Responsibilities
  • Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service.
  • Exceeds customer service standards while maintaining peer average call volume.
  • Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers' needs are fulfilled.
  • Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members.
  • Answers questions, troubleshoots requests and brings appropriate resolution to account problems.
  • Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service.
  • Refers financial products and services and meet established referral goals set by Contact Center Manager.
  • Understands the practices of various support departments and the overall impact on customer service and the work flow.
  • Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority.
  • May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department.
  • May perform outbound calling to build member relationships.
  • Perform other duties as assigned.

Knowledge, Skills & Competencies
  • Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically.
  • Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems.
  • Is proficient in arithmetic, ten-key and basic computer skills
  • Competently handles a variety of task simultaneously independently.
  • Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency.
  • Proficient at researching and analyzing information.
  • Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict.
  • Is a quick and thorough learner and competently applies newly learned information.
  • Is quick to adopt and support frequent updates and changes.
  • Must be detail oriented and skilled in data entry.

Requirements
  • High School Diploma or equivalent
  • Preferred one year customer service experience
  • Application of basic computer skills
  • Preferred previous job duties in a CSR / Customer Service Representative titled position
  • Knowledge of financial institutions and bilingual skills a plus
  • Experience in the use of general math, experience with ten-key and basic computer skills
  • Must have Saturday availability

Additional Information
Starting Pay: $22.25 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

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