Contact Center Supervisor
Franklin, TN · On-site
The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions ...
Contact Center Supervisor
Franklin, TN · On-site
The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions ...
Contact Center Supervisor
Franklin, TN · On-site
The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions ...
Contact Center Supervisor
Franklin, TN · On-site
The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions ...
Contact Center Supervisor
Franklin, TN · On-site
The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions ...
Contact Center Supervisor
Franklin, TN · On-site
The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions ...
Point of Contact
Knoxville, TN · On-site
... site manager. Responsibilities: * To create a positive and professional first impression of the ... Contact patients at the physician's direction to provide results, arrange treatment, or discuss the ...
Point of Contact
Knoxville, TN · On-site
... site manager. Responsibilities: * To create a positive and professional first impression of the ... Contact patients at the physician's direction to provide results, arrange treatment, or discuss the ...
Point of Contact
Knoxville, TN · On-site
... site manager. Responsibilities: * To create a positive and professional first impression of the ... Contact patients at the physician's direction to provide results, arrange treatment, or discuss the ...
Point of Contact
Knoxville, TN · On-site
... site manager. Responsibilities: * To create a positive and professional first impression of the ... Contact patients at the physician's direction to provide results, arrange treatment, or discuss the ...
Point of Contact
Powell, TN · On-site
... site manager. Responsibilities: * To create a positive and professional first impression of the ... Contact patients at the physician's direction to provide results, arrange treatment, or discuss the ...
Point of Contact
Powell, TN · On-site
... site manager. Responsibilities: * To create a positive and professional first impression of the ... Contact patients at the physician's direction to provide results, arrange treatment, or discuss the ...
Contact Center Consultant
Knoxville, TN · On-site
Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence. * Demonstrates a thorough knowledge and understanding of ...
Contact Center Consultant
Knoxville, TN · On-site
Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence. * Demonstrates a thorough knowledge and understanding of ...
Contact Center Consultant
Knoxville, TN · On-site
Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence. * Demonstrates a thorough knowledge and understanding of ...
Contact Center Consultant
Knoxville, TN · On-site
Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence. * Demonstrates a thorough knowledge and understanding of ...
Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence. * Demonstrates a thorough knowledge and understanding of ...
Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence. * Demonstrates a thorough knowledge and understanding of ...
Contact Center Consultant
Knoxville, TN · On-site
Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence.Demonstrates a thorough knowledge and understanding of credit ...
Quick apply
Contact Center Consultant
Knoxville, TN · On-site
Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence.Demonstrates a thorough knowledge and understanding of credit ...
Product Adoption Expert - Contact Center
Nashville, TN · On-site
$186K/yr
Contact Center Subject Matter Expertise: Serve as the adoption expert for Zoom Contact Center ... Partner with Customer Success Managers and Onboarding Managers during critical phases including ...
Product Adoption Expert - Contact Center
Nashville, TN · On-site
$186K/yr
Contact Center Subject Matter Expertise: Serve as the adoption expert for Zoom Contact Center ... Partner with Customer Success Managers and Onboarding Managers during critical phases including ...
Supports the Contact Center Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with the established ...
Supports the Contact Center Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with the established ...
Supports the Contact Center Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with the established ...
Supports the Contact Center Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with the established ...
Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.
Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.
HR Contact Center Representative -REMOTE/HYBRID
Franklin, TN · On-site
$17.50 - $22.75/hr
HR Contact Center Representative -REMOTE/HYBRID Franklin, Tennessee, United States About the Job ... One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc ...
HR Contact Center Representative -REMOTE/HYBRID
Franklin, TN · On-site
$17.50 - $22.75/hr
HR Contact Center Representative -REMOTE/HYBRID Franklin, Tennessee, United States About the Job ... One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc ...
Two to three years of contact center management experience. * Currently a supervisor or above with excellent TOPS implementation skills * Experience managing programs with varying service objectives ...
Two to three years of contact center management experience. * Currently a supervisor or above with excellent TOPS implementation skills * Experience managing programs with varying service objectives ...
Position Summary The Manager, Contact Center Support Operations leads the non-clinical teams that keep a remote triage nursing operation organized, responsive, and supported across every shift. This ...
Position Summary The Manager, Contact Center Support Operations leads the non-clinical teams that keep a remote triage nursing operation organized, responsive, and supported across every shift. This ...
Position Summary The Manager, Contact Center Support Operations leads the non-clinical teams that keep a remote triage nursing operation organized, responsive, and supported across every shift. This ...
Quick apply
Position Summary The Manager, Contact Center Support Operations leads the non-clinical teams that keep a remote triage nursing operation organized, responsive, and supported across every shift. This ...
The successful candidate will bring deep expertise in contact center workforce management, Life & Annuity operations, workforce analytics, and workforce technology platforms. This leader will be ...
The successful candidate will bring deep expertise in contact center workforce management, Life & Annuity operations, workforce analytics, and workforce technology platforms. This leader will be ...
The successful candidate will bring deep expertise in contact center workforce management, Life & Annuity operations, workforce analytics, and workforce technology platforms. This leader will be ...
The successful candidate will bring deep expertise in contact center workforce management, Life & Annuity operations, workforce analytics, and workforce technology platforms. This leader will be ...
Contact Manager information
See Tennessee salary details
$20.9K - $27.4K
4% of jobs
$27.4K - $34K
10% of jobs
$39.3K is the 25th percentile. Wages below this are outliers.
$34K - $40.6K
14% of jobs
$40.6K - $47.1K
16% of jobs
The median wage is $52.7K / yr.
$47.1K - $53.7K
7% of jobs
$53.7K - $60.2K
10% of jobs
$63.5K is the 75th percentile. Wages above this are outliers.
$60.2K - $66.8K
29% of jobs
$66.8K - $73.4K
4% of jobs
$73.4K - $79.9K
3% of jobs
$79.9K - $86.5K
1% of jobs
$86.5K - $93K
2% of jobs
$20.9K
$55.7K
$93K
How much do contact manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for contact manager in Tennessee is $55,683.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $62,600.00 per year, depending on experience, location, and employer.
What does a contact manager do?
A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.
What are the key skills and qualifications needed to thrive as a contact manager?
To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.
What are some common challenges faced by contact managers, and how can they be addressed?
Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.
What is the difference between Contact Manager vs Customer Service Representative?
| Aspect | Contact Manager | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; experience in customer relations | High school diploma or equivalent; training in customer service skills |
| Work Environment | Office settings, call centers, or client-facing roles | Call centers, retail, or office environments |
| Industry Usage | Used across various industries to manage client contacts and relationships | Primarily in retail, telecom, and service industries to assist customers |
While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.
How much do contact managers make in the US?
Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.
What cities in Tennessee are hiring for Contact Manager jobs?
Cities in Tennessee with the most Contact Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Job description
Summary of Job:
The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions regarding people, processes, technology, dispatch, and customer service. This person is directly responsible for the success of the contact center team that includes customer service representatives and dispatch team. A deep understanding of Lee Company's culture and mission is vital to the success of this position.
Education and Experience:
Skills and Abilities:
Company Perks & Benefits
Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn't just about your physical health; it's about your finances, career, community, and relationships too. We don't just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!
Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer. Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility.
The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions regarding people, processes, technology, dispatch, and customer service. This person is directly responsible for the success of the contact center team that includes customer service representatives and dispatch team. A deep understanding of Lee Company's culture and mission is vital to the success of this position.
Education and Experience:
- 3 to 5 years data entry/administrative experience
- 3 to 5 years customer service experience
Skills and Abilities:
- Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
- Must be able to type proficiently; 60+ WPM w/accuracy
Company Perks & Benefits
Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn't just about your physical health; it's about your finances, career, community, and relationships too. We don't just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!
- Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
- Financial: Earned Wage Access (EWA) - access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
- Community: Company-supported volunteer opportunities to make a real impact.
- Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
- Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.
Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer. Candidates must be legally authorized to work in the United States. At the time of hire, employees will be required to provide proof of employment eligibility.