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Contact Manager Jobs in Minnesota (NOW HIRING)

Allianz

Customer Contact Center Rep | Flex

Minneapolis, MN · On-site

$43K - $47K/yr

You will report into a Contact Center Supervisor. What you do: * Answer incoming calls from ... Manage a diverse clientele * Emphasis on attendance and punctuality * Support basic Allianz Website ...

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Contact Manager information

See Minnesota salary details

$22.5K

$60.1K

$100.4K

How much do contact manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact manager in Minnesota is $60,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,100.00 and $67,600.00 per year, depending on experience, location, and employer.

What does a contact manager do?

A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.

What are the key skills and qualifications needed to thrive as a contact manager?

To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.

What are some common challenges faced by contact managers, and how can they be addressed?

Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.

What is the difference between Contact Manager vs Customer Service Representative?

AspectContact ManagerCustomer Service Representative
CredentialsHigh school diploma or equivalent; experience in customer relationsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or office environments
Industry UsageUsed across various industries to manage client contacts and relationshipsPrimarily in retail, telecom, and service industries to assist customers

While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.

How much do contact managers make in the US?

Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.

What cities in Minnesota are hiring for Contact Manager jobs?

Cities in Minnesota with the most Contact Manager job openings:

Contact Manager jobs near you
Infographic showing various Contact Manager job openings in Minnesota as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,088 per year, or $28.9 per hour.

Product Adoption Expert - Contact Center

Minnesota Jobs

Saint Paul, MN • On-site

$186K/yr

Other

Posted 8 days ago

Job description

Product Adoption Expert – Contact Center

We are seeking a Product Adoption Expert – Contact Center to drive deep product adoption and maximize business value for Zoom Contact Center across our customer base. This role serves as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across contact center customers, while being deployable for high-impact, high-complexity engagements.

This is a specialist role for someone who has lived inside contact center platforms — deploying, administering, or driving adoption on tools such as RingCentral, Dialpad, Amazon Connect, NICE inContact/CXone, Five9, Genesys, or Talkdesk — and understands the operational realities of running a CCaaS environment.

Key Responsibilities

Deployable Customer-Facing Engagements

  • Contact Center Subject Matter Expertise: Serve as the adoption expert for Zoom Contact Center — routing/IVR design, omnichannel (voice, chat, SMS), agent/supervisor workflows, workforce management, quality management, and AI-assisted capabilities.
  • Strategic Customer Support: Join customer calls and workshops to map contact center use cases and accelerate adoption of key workflows.
  • Migration & Competitive Context: Advise customers transitioning from or running alongside other contact center platforms — anticipating parity gaps, workflow translation needs, and change-management friction.
  • Cross-Team Collaboration: Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals.
  • Customer Education: Deliver customer-facing sessions including office hours, deep dives, and workflow clinics on contact center configuration, routing logic, and agent enablement.
  • Scalable & Programmatic Impact
  • Asset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to build scalable adoption resources: Micro-learnings and step-by-step configuration guides Playbooks and success plans covering routing design, IVR best practices, and agent onboarding Educational webinars and customer campaigns, including migration-focused content Workflow and use case catalogs by vertical
  • Program Management: Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions.
  • Launch Support: Ensure new Contact Center feature launches include adoption-ready materials for immediate CSM and customer use.
  • Product Feedback: Provide strategic feedback to Product teams based on adoption patterns, customer use cases, implementation blockers, and competitive gaps.
  • Success Metrics & KPIs
  • Product Adoption Growth: Increase percentage of customers actively using key contact center features and workflows.
  • Time-to-Adoption: Accelerate adoption timelines for new rollouts and migrations.
  • Scalable Asset Reach: Maximize customer engagement through webinars, micro-learnings, and educational content.
  • CSM Enablement Impact: Measure internal adoption of assets and reduction in repetitive support requests.
  • Revenue Impact: Contribute to renewals and expansion opportunities tied to product adoption.
  • Products Supported
  • Zoom Contact Center (primary focus)
  • Zoom Phone
  • ZVA / AI Companion (contact center use cases)
  • Zoom Ecosystem: APIs, RTMs, Webhooks, integrations
  • Preferred Background
  • Hands-on experience with contact center or unified communications platforms
  • Experience in contact center administration, implementation, or adoption/customer success roles — understanding of routing design, omnichannel queues, workforce and quality management tools, and agent/supervisor experience
  • Familiarity with migration dynamics between contact center platforms and change management for frontline agent teams
  • Comfort speaking to both technical and operational stakeholders

Salary Range or On Target Earnings:

Minimum: $76,800.00

Maximum: $186,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date: 08/31/26

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

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