We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...
Quick apply
We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...
Contact Center Manager
Wichita, KS · On-site
Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...
Contact Center Manager
Wichita, KS · On-site
Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...
This position is in the Contact Management Division, Help Desk Section of the Health Resource Center in VHA Member Services. The primary knowledge of the position is to provide eligibility and ...
This position is in the Contact Management Division, Help Desk Section of the Health Resource Center in VHA Member Services. The primary knowledge of the position is to provide eligibility and ...
Contact CenterSales Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools MCI helps customers take on their CX and DX ...
Contact CenterSales Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools MCI helps customers take on their CX and DX ...
Contact CenterSales Representative
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...
Contact CenterSales Representative
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...
Contact CenterCollections Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
... contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO ...
Contact CenterCollections Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
... contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO ...
Contact Center Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Wichita, KS · On-site
$17.50 - $22.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact Center Representative
Wichita, KS · On-site
$17.50 - $22.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for ...
We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for ...
We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for ...
We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for ...
Contact Center Sales Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...
Contact Center Sales Representative
Wichita, KS · On-site
$13.25 - $17.25/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...
Contact Center Sales Representative
Wichita, KS · On-site
$17.50 - $22.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...
Contact Center Sales Representative
Wichita, KS · On-site
$17.50 - $22.75/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...
Contact CenterManager
Wichita, KS · On-site
Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...
Contact CenterManager
Wichita, KS · On-site
Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...
We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for ...
We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for ...
Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...
Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...
Contact CenterRecruiter
$12 - $16.50/hr
Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff. * Source candidates through job boards, social media, referrals, and recruitment events.
Contact CenterRecruiter
$12 - $16.50/hr
Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff. * Source candidates through job boards, social media, referrals, and recruitment events.
Contact CenterRepresentative
Wichita, KS · Remote
$11.50 - $15/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact CenterRepresentative
Wichita, KS · Remote
$11.50 - $15/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact CenterRepresentative
Wichita, KS · Remote
$11.50 - $15/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact CenterRepresentative
Wichita, KS · Remote
$11.50 - $15/hr
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Document all customer interactions in the CRM system. * Meet or exceed performance metrics ...
Contact CenterRecruiter
Wichita, KS · On-site
$12 - $16.50/hr
Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff. * Source candidates through job boards, social media, referrals, and recruitment events.
Contact CenterRecruiter
Wichita, KS · On-site
$12 - $16.50/hr
Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff. * Source candidates through job boards, social media, referrals, and recruitment events.
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... You will be responsible for managing day-to-day operations, driving performance, and ensuring ...
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... You will be responsible for managing day-to-day operations, driving performance, and ensuring ...
Contact Manager information
See Kansas salary details
$20.5K - $27K
4% of jobs
$27K - $33.4K
10% of jobs
$38.6K is the 25th percentile. Wages below this are outliers.
$33.4K - $39.8K
14% of jobs
$39.8K - $46.3K
16% of jobs
The median wage is $51.8K / yr.
$46.3K - $52.7K
7% of jobs
$52.7K - $59.2K
10% of jobs
$62.4K is the 75th percentile. Wages above this are outliers.
$59.2K - $65.6K
29% of jobs
$65.6K - $72.1K
4% of jobs
$72.1K - $78.5K
3% of jobs
$78.5K - $85K
1% of jobs
$85K - $91.4K
2% of jobs
$20.5K
$54.7K
$91.4K
How much do contact manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for contact manager in Kansas is $54,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $61,500.00 per year, depending on experience, location, and employer.
What does a contact manager do?
A Contact Manager is responsible for maintaining and organizing a company's contact database, which includes clients, leads, vendors, and other business relationships. They ensure that contact information is up-to-date, manage communication records, and often assist in segmenting contacts for marketing or sales campaigns. Additionally, Contact Managers may be involved in using specialized software to streamline communications and improve relationship management. Their work helps organizations maintain strong connections and efficient outreach efforts.
What are the key skills and qualifications needed to thrive as a contact manager?
To thrive as a Contact Manager, you need strong organizational skills, experience in customer relationship management, and typically a background in business or communications. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in data management tools, is essential. Excellent interpersonal skills, problem-solving abilities, and attention to detail help you build and maintain strong client relationships. These skills ensure efficient management of client data, support customer satisfaction, and drive business growth.
What are some common challenges faced by contact managers, and how can they be addressed?
Contact Managers often face the challenge of maintaining up-to-date and accurate contact databases, especially when dealing with large volumes of client or customer information. Another common issue is ensuring effective communication between departments and stakeholders to prevent duplicated efforts or missed opportunities. These challenges can be addressed by implementing standardized data entry protocols, regularly auditing the database for accuracy, and leveraging CRM tools that facilitate real-time updates and team collaboration. Continuous training and clear communication channels within the team also play a vital role in overcoming these obstacles.
What is the difference between Contact Manager vs Customer Service Representative?
| Aspect | Contact Manager | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; experience in customer relations | High school diploma or equivalent; training in customer service skills |
| Work Environment | Office settings, call centers, or client-facing roles | Call centers, retail, or office environments |
| Industry Usage | Used across various industries to manage client contacts and relationships | Primarily in retail, telecom, and service industries to assist customers |
While both roles involve interacting with clients, a Contact Manager focuses on maintaining and managing client relationships and contact data, often overseeing communication strategies. A Customer Service Representative primarily handles direct customer inquiries, complaints, and support. Both roles require strong communication skills but differ in scope and responsibilities.
How much do contact managers make in the US?
Contact managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and specific responsibilities, with some earning over $80,000 with advanced skills or certifications.
What cities in Kansas are hiring for Contact Manager jobs?
Cities in Kansas with the most Contact Manager job openings:
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you’re a strong leader with a passion for people and performance, we’d love to hear from you.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Manage overall contact center operations, including staffing, performance, and service delivery.
- Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
- Collaborate with clients to understand business needs and ensure alignment with service goals.
- Analyze operational data and implement strategies to improve efficiency and customer satisfaction.
- Drive continuous improvement initiatives across training, quality, and workforce management.
- Ensure compliance with company policies, client requirements, and regulatory standards.
- Prepare and present performance reports to senior leadership and clients.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- Bachelor’s degree in Business, Operations, or a related field (preferred).
- 3+ years of experience in a contact center leadership role, preferably in a BPO environment.
- Proven ability to manage large teams and complex operations.
- Strong understanding of contact center metrics, tools, and technologies.
- Excellent leadership, communication, and problem-solving skills.
- Experience working with international clients is a plus.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US