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Contact Centre Technical Support Agent Jobs (NOW HIRING)

PAR Technology

Technical Support Agent

Background in restaurant or call center environments * Strong problem-solving and communication ... contact accommodations@partech.com. If you'd like more information about your EEO rights as an ...

Independent Living Systems LLC

Contact Center Agent

Ione, CA · On-site

$23.25 - $31.50/hr

... supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent ... Basic clerical experience and technical knowledge including accurate data entry and record keeping.

Independent Living Systems LLC

Contact Center Agent

Fontana, CA · On-site

$16.50 - $22.50/hr

... supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent ... Basic clerical experience and technical knowledge including accurate data entry and record keeping.

Independent Living Systems LLC

Contact Center Agent

Vallejo, CA · On-site

$18.25 - $24.75/hr

... supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent ... Basic clerical experience and technical knowledge including accurate data entry and record keeping.

Independent Living Systems LLC

Contact Center Agent

Oakland, CA · On-site

$18.75 - $25.25/hr

... supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent ... Basic clerical experience and technical knowledge including accurate data entry and record keeping.

Independent Living Systems LLC

Contact Center Agent

Davis, CA · On-site

$17.50 - $23.75/hr

... supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent ... Basic clerical experience and technical knowledge including accurate data entry and record keeping.

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Contact Centre Technical Support Agent information

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$10

$19

$30

How much do contact centre technical support agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for contact centre technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Contact Centre Technical Support Agent vs Customer Service Representative?

AspectContact Centre Technical Support AgentCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCustomer service skills, basic computer literacy
Work EnvironmentCall centers, technical support teamsCall centers, customer service departments
Employer & IndustryTelecom, IT, tech support companiesRetail, banking, service industries
Common Search & ComparisonTechnical support, troubleshootingCustomer assistance, inquiries

The main difference is that Contact Centre Technical Support Agents focus on resolving technical issues and troubleshooting, requiring technical certifications and IT knowledge. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. Both roles operate in call centers but serve different customer needs and require different skill sets.

What states have the most Contact Centre Technical Support Agent jobs?

States with the most job openings for Contact Centre Technical Support Agent jobs include:

What are popular job titles related to Contact Centre Technical Support Agent jobs?

For Contact Centre Technical Support Agent jobs, the most frequently searched job titles are:

Technical Support Agent

Remote

PAR Technology
IT Services • 1 - 5K employees
Learn more about PAR Technologyexternal

Full-time

Re-posted 18 days ago

PAR Technology rating

7.4

Company rating: 7.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.
Position Location:
Remote (U.S.-based)
Reports To:
Technical Support Manager
What We're Looking For:
Requirements:
  • 1+ year of Customer Service experience (Helpdesk experience preferred)
  • Background in restaurant or call center environments
  • Strong problem-solving and communication skills
  • Solid typing skills and working knowledge of Windows OS
  • Reliable broadband/fiber internet and access to a backup work location
  • Networking experience a plus
  • AAS in electronics tech or computer science a plus
  • A+ or Microsoft certifications a plus

Additional skills:
  • Passion for helping others and resolving technical issues
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong team collaboration and customer relationship building skills
  • Ability to work weekends, holidays, and overtime as needed

Unleash your potential: What you will be doing and owning:
  • Provide first-level support for POS hardware/software and PAR products
  • Resolve operational and technical issues quickly and efficiently
  • Log and manage incidents using our service management tools
  • Follow escalation workflows and contribute to our knowledge base
  • Deliver exceptional service that fosters total customer satisfaction
  • Complete administrative support tasks related to customer service
  • Analyze issues and apply sound judgment to determine resolutions
  • Collaborate with internal teams and third-party engineers as needed

Interview Process:
  • Interview #1: Phone Screen with Talent Acquisition Team
  • Interview #2: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

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