As a Contact Centre Services Representative (Customer Service Representative), you play a vital role in delivering on that mission. You are often the first point of connection for members, providers ...
As a Contact Centre Services Representative (Customer Service Representative), you play a vital role in delivering on that mission. You are often the first point of connection for members, providers ...
To learn more about CIBC, please visit CIBC.com What you'll be doing As a Costco Contact Centre Representative, you will be the first point of contact for our clients. You'll be working in a fast ...
New
To learn more about CIBC, please visit CIBC.com What you'll be doing As a Costco Contact Centre Representative, you will be the first point of contact for our clients. You'll be working in a fast ...
New
Manager, Retirement Contact Centre
Montreal, QC · Hybrid
CA$65K - CA$109K/yr
The Retirement Contact Center is seeking a dynamic Manager to lead a team of Customer Service ... A Human Resources representative will work with applicants who request a reasonable accommodation ...
Manager, Retirement Contact Centre
Montreal, QC · Hybrid
CA$65K - CA$109K/yr
The Retirement Contact Center is seeking a dynamic Manager to lead a team of Customer Service ... A Human Resources representative will work with applicants who request a reasonable accommodation ...
Contact Center Agent I
Corpus Christi, TX · On-site
Contact Center Manager Contacts: Daily telephone contact with members and frequent contact with other departments . EDUCATION * High School Diploma or GED required EXPERIENCE * Requires one (1) year ...
Contact Center Agent I
Corpus Christi, TX · On-site
Contact Center Manager Contacts: Daily telephone contact with members and frequent contact with other departments . EDUCATION * High School Diploma or GED required EXPERIENCE * Requires one (1) year ...
Contact Center Manager Contacts: Extensive daily telephone contact with members and frequent contact with other departments. EDUCATION * High School Diploma or GED required EXPERIENCE * Two (2) years ...
Contact Center Manager Contacts: Extensive daily telephone contact with members and frequent contact with other departments. EDUCATION * High School Diploma or GED required EXPERIENCE * Two (2) years ...
Bilingual Contact Centre Rep IV - Money-In Services
Montreal, QC · Hybrid
CA$74/hr
Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. Whether you're ...
Bilingual Contact Centre Rep IV - Money-In Services
Montreal, QC · Hybrid
CA$74/hr
Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. Whether you're ...
Our employee promise represents Intact's commitment to you in exchange for living our Values ... About the role The IT Technical Advisor - Contact Center Solutions (CCaaS) is responsible for ...
Our employee promise represents Intact's commitment to you in exchange for living our Values ... About the role The IT Technical Advisor - Contact Center Solutions (CCaaS) is responsible for ...
Our employee promise represents Intact's commitment to you in exchange for living our Values ... About the role The IT Technical Advisor - Contact Center Solutions (CCaaS) is responsible for ...
Our employee promise represents Intact's commitment to you in exchange for living our Values ... About the role The IT Technical Advisor - Contact Center Solutions (CCaaS) is responsible for ...
Our employee promise represents Intact's commitment to you in exchange for living our Values ... About the role The IT Technical Advisor - Contact Center Solutions (CCaaS) is responsible for ...
Our employee promise represents Intact's commitment to you in exchange for living our Values ... About the role The IT Technical Advisor - Contact Center Solutions (CCaaS) is responsible for ...
Our employee promise represents Intact's commitment to you in exchange for living our Values ... About the role The IT Technical Advisor - Contact Center Solutions (CCaaS) is responsible for ...
Our employee promise represents Intact's commitment to you in exchange for living our Values ... About the role The IT Technical Advisor - Contact Center Solutions (CCaaS) is responsible for ...
As a Bilingual Customer Service Representative, you can make a meaningful impact in the lives of ... EST A quick note on your availability -our Contact Centre is open Monday to Friday from 8:00 am to ...
As a Bilingual Customer Service Representative, you can make a meaningful impact in the lives of ... EST A quick note on your availability -our Contact Centre is open Monday to Friday from 8:00 am to ...
As a Customer Service Representative, you can make a meaningful impact in the lives of our clients ... EST A quick note on your availability -our Contact Centre is open Monday to Friday from 8:00 am to ...
As a Customer Service Representative, you can make a meaningful impact in the lives of our clients ... EST A quick note on your availability -our Contact Centre is open Monday to Friday from 8:00 am to ...
As a Customer Service Representative, you can make a meaningful impact in the lives of our clients ... EST A quick note on your availability -our Contact Centre is open Monday to Friday from 8:00 am to ...
As a Customer Service Representative, you can make a meaningful impact in the lives of our clients ... EST A quick note on your availability -our Contact Centre is open Monday to Friday from 8:00 am to ...
As a Bilingual Customer Service Representative, you can make a meaningful impact in the lives of ... EST A quick note on your availability -our Contact Centre is open Monday to Friday from 8:00 am to ...
As a Bilingual Customer Service Representative, you can make a meaningful impact in the lives of ... EST A quick note on your availability -our Contact Centre is open Monday to Friday from 8:00 am to ...
$18/hr
As assigned by the Member Care Manager, Assistant Member Care Manager(s), and/or Member Care Coordinator(s), responsible for the training and development of Member Care representatives. Review and ...
$18/hr
As assigned by the Member Care Manager, Assistant Member Care Manager(s), and/or Member Care Coordinator(s), responsible for the training and development of Member Care representatives. Review and ...
Join Amrize as a Customer Value Center Representative and help construct what's next. If you're ... Main point of contact for carriers, taking care of pro-active daily calls with carriers and ...
Join Amrize as a Customer Value Center Representative and help construct what's next. If you're ... Main point of contact for carriers, taking care of pro-active daily calls with carriers and ...
Bilingual Resource Officer III, Contact Center
Laval, QC · On-site
CA$83/hr
Provides a broad range of service / advice support to representatives and is responsible for resolving escalated issues with customer / partners. KEY ACCOUNTABILITIES CUSTOMER * Provide courteous ...
Bilingual Resource Officer III, Contact Center
Laval, QC · On-site
CA$83/hr
Provides a broad range of service / advice support to representatives and is responsible for resolving escalated issues with customer / partners. KEY ACCOUNTABILITIES CUSTOMER * Provide courteous ...
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ...
MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ...
The Employee Care Representative will offer the highest level of customer service while providing ... contact centre (an asset) Ability to focus and manage competing priorities in a fast-paced ...
The Employee Care Representative will offer the highest level of customer service while providing ... contact centre (an asset) Ability to focus and manage competing priorities in a fast-paced ...
The Employee Care Representative will offer the highest level of customer service while providing ... Experience in recruitment, employee care and/ or contact centre (an asset) * Ability to focus and ...
The Employee Care Representative will offer the highest level of customer service while providing ... Experience in recruitment, employee care and/ or contact centre (an asset) * Ability to focus and ...
Contact Centre Representative information
What is the difference between Contact Centre Representative vs Customer Service Agent?
| Aspect | Contact Centre Representative | Customer Service Agent |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes additional certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Call centers, customer support centers, remote | Retail stores, call centers, remote |
| Employer & Industry | Telecommunications, finance, retail, healthcare | Retail, telecommunications, hospitality, finance |
| Common Search & Comparison | Yes | Yes |
Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and certifications. Contact Centre Representatives typically work in dedicated call centers and handle higher call volumes, while Customer Service Agents may work in retail or other settings with face-to-face or remote interactions. The roles are closely related, with overlapping responsibilities and industries, making them common comparison points for job seekers.
What cities in Quebec are hiring for Contact Centre Representative jobs?
Cities in Quebec with the most Contact Centre Representative job openings:
CONTACT CENTRE REPRESENTATIVE (HYBRID)
Montreal, QC • Hybrid
GreenShield
Full-time
Re-posted 23 days ago
Job description
Day in the Life (Realistic Preview)
This role is fast-paced and demanding. Calls come one after another, and many involve members who are frustrated, stressed, or navigating real health and financial concerns. You'll need to stay focused, think clearly, and communicate with confidence; often while managing multiple systems and delivering answers in real time. There is pressure, and some days will feel heavy.
But this work matters. In those same moments, you're often the person who brings clarity, reassurance, and real solutions when people need it most. If you can stay grounded under pressure and take ownership of each call, you'll have a direct impact; helping people move forward with confidence during situations that genuinely affect their lives.
At GreenShield, we're creating better health for all Canadians. As a Contact Centre Services Representative (Customer Service Representative), you play a vital role in delivering on that mission. You are often the first point of connection for members, providers, and clients-providing respectful, knowledgeable, and reliable service through phone, email, and chat channels.
This role operates within a high-volume, performance-focused contact centre where quality, accuracy, and empathy are equally important. You'll work as part of a collaborative team supported by experienced leaders and clear performance expectations.
Read to join the mission? Read below, and apply now!
What Success Looks Like
Delivering consistent, respectful, and accurate service in every interaction
Meeting service, quality, and schedule expectations
Contributing positively to a fair, inclusive, and accountable team culture
Adapting to new tools, processes, and service offerings
Supporting members with clarity, care, and professionalism