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Contact Center Help Desk Jobs (NOW HIRING)

Systems Integration, Inc.

Contact Center Rep

Kansas City, MO · On-site

$17.25 - $22.25/hr

SII has opportunities for Contact Center Rep located in Kansas City, MO to support a Federal ... Minimum 1-3 years customer service, call center or help desk experience * Strong communication and ...

SYS Integration

Contact Center Rep

Kansas City, MO · On-site

$17.25 - $22.25/hr

SII has opportunities for Contact Center Rep located in Kansas City, MO to support a Federal ... Minimum 1-3 years customer service, call center or help desk experience * Strong communication and ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

MCI assists companies with business process outsourcing, staff augmentation, contact center ... We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to ...

Russell Tobin

Help Desk Representative

South Jordan, UT · On-site

$21 - $25/hr

Previous contact center or help desk experience is preferred. * Strong communication, problem-solving, and organizational skills. * Ability to troubleshoot technical issues and effectively ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Pomeroy

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Serve as a first point of contact for incoming customer and end-user calls and inquiries. * Provide ... Previous experience in a help desk, call center, customer service, or technical support environment.

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Contact Center Help Desk information

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How much do contact center help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for contact center help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Contact Center Help Desk jobs?

For Contact Center Help Desk jobs, the most frequently searched job titles are:

Contact Center Help Desk jobs near you
Infographic showing various Contact Center Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Contact Center Supervisor

Morgantown, WV • On-site

Omniscius Consulting
See more jobs at Omniscius Consultingexternal

Part-time

Posted 19 days ago

Job description

Our client is seeking an experienced Contact Center Supervisor to provide leadership, direction, administration, quality assurance, and day-to-day oversight of the UCC team. The supported organization may include personnel located onsite at a Government facility as well as personnel working from a contractor-provided offsite location.

Primary Responsibilities

  • Provide leadership, direction, administration, quality assurance, and day-to-day oversight of the UCC team.

  • Manage complex, multi-task IT support requirements and ensure successful delivery of assigned services.

  • Plan, organize, and manage teams of employees performing a variety of technical duties.

  • Provide administrative and technical direction to assigned personnel.

  • Exercise appropriate management authority related to recruiting, hiring, terminating personnel, and committing corporate resources.

  • Coordinate approved task order activities and ensure contractual requirements are effectively executed.

  • Establish and improve procedures and controls as necessary to ensure services meet required schedules and production expectations.

  • Provide Government customer representatives with regular updates regarding the status and activities of personnel supporting the contract.

  • Respond to administrative and technical requests from customer representatives.

  • Apply continuous evaluation and control measures to maintain and improve service delivery.

  • Work independently, exercise sound judgment, and effectively manage responsibilities with minimal supervision.

Required Qualifications

  • Bachelor’s degree.

  • Minimum of five (5) years of experience in a high-volume contact center supporting the general public.

  • Demonstrated experience managing employees performing technical or IT support functions.

  • Experience providing administrative and technical direction to personnel.

  • Experience supporting complex, multi-task IT support requirements.

  • Strong leadership, organizational, communication, and customer service skills.

  • Ability to work effectively and independently with minimal supervision.

  • Ability to obtain and maintain a Public Trust.

Preferred Certifications & Training

  • One or more Help Desk Institute (HDI) certifications.

  • Formal training from the International Customer Management Institute (ICMI) or another relevant institute or organization.

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