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Call Centre Help Desk Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

Audiovisual Equipment, Call Center, Help Desk Support, Teleconferencing Certifications: None Experience: 1 + years of related experience US Citizenship Required: No HELP DESK TECHNICIAN I Transform ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

Audiovisual Equipment, Call Center, Help Desk Support, Teleconferencing Certifications: None Experience: 1 + years of related experience US Citizenship Required: No HELP DESK TECHNICIAN I Transform ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in an IT call center, help desk, or technical support ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in an IT call center, help desk, or technical support ...

Koniag, Inc.

Call Center Supervisor (Nights)

Nashville, TN · On-site

$44K - $60K/yr

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in a call center, help desk, or support environment. * 1+ ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in a call center, help desk, or support environment. * 1+ ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in a call center, help desk, or support environment. * 1+ ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in a call center, help desk, or support environment. * 1+ ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in a call center, help desk, or support environment. * 1+ ...

kgs

Call Center Supervisor (Swing shift)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in a call center, help desk, or support environment. * 1+ ...

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Call Centre Help Desk information

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How much do call centre help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call centre help desk in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are popular job titles related to Call Centre Help Desk jobs?

For Call Centre Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Call Centre Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

Pharmacy Help Desk Call Center Representative

Guaynabo, PR • On-site

Pharmpix
11 - 50 employees
Learn more about Pharmpixexternal

$13 - $16.50/hr

Full-time

Posted 16 days ago

Job description

POSITION SUMMARY


The Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.


ESSENTIALS ROLES AND RESPONSIBILITIES

  1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.
  2. Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.
  3. Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.
  4. Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.
  5. Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.
  6. Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
  7. Guide pharmacies, providers and beneficiaries regarding the process of claim transmission, reimbursement and payment.
  8. Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.
  9. Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.
  10. Identify system issues and route to the corresponding internal department.
  11. Make outbound calls to pharmacies, providers and beneficiaries if necessary.
  12. Support all Quality Management Program initiatives.
  13. Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.


TRAINING & EDUCATION

  • Pharmacy Technician, Technical or Associate Degree


LICENSURE / CERTIFICATION

  • Puerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.


PROFESSIONAL EXPERIENCE

  • 1 - 2-year customer service or call center experience and healthcare environment (Preferable).


PROFESSIONAL COMPETENCIES


Knowledge:

  • Fully Bilingual (Spanish / English written and verbal).