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MCI Careers

Contact CenterRecruiter

Killeen, TX

$14.75 - $20/hr

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contact CenterManager

Addison, TX · On-site

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contact CenterManager

Tampa, FL · On-site

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contact CenterRecruiter

Addison, TX · On-site

$15.75 - $21.25/hr

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contact CenterRecruiter

Tampa, FL · On-site

$15.25 - $20.75/hr

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

ValorVIP

Contact CenterRepresentative

Addison, TX

$17.25 - $22.25/hr

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

United Urology Group

Point of Contact

Columbia, MD · On-site

$18 - $20/hr

The Point of Contact (POC) provides support for the office and physicians independently and with ... Regularly required to sit 4-7 hours/day and stand 1-3 hours/day. * Intermittently required to walk ...

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How much do contact 1 jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for contact 1 in the United States is $14.74, according to ZipRecruiter salary data. Most workers in this role earn between $10.58 and $17.31 per hour, depending on experience, location, and employer.

What is the 3 month rule for jobs?

The 3 month rule in jobs often refers to the probation or trial period that lasts for the first three months of employment, during which employers assess an employee's performance and fit for the role. During this time, employees may have limited job security and benefits, and both parties typically evaluate whether to continue the employment relationship. It is common in many workplaces to review performance and confirm permanent employment after this initial period.

What is a contact job?

A contact job typically refers to a role that involves communication and interaction with clients, customers, or stakeholders, such as customer service, sales, or support positions. These jobs often require strong interpersonal skills, active listening, and the ability to use communication tools like phone or email. The specific responsibilities can vary depending on the industry and company.

What jobs pay 4000 a week without a degree?

Jobs such as sales managers, real estate brokers, and certain skilled trades like electricians or plumbers can pay around $4,000 weekly without requiring a college degree, often depending on experience, commissions, or project-based work. These roles typically involve strong communication skills, certifications, or apprenticeships and may require working long hours or in specific environments.

What's a good job for overthinkers?

Contact 1 roles often involve communication and problem-solving, making them suitable for overthinkers who enjoy analyzing details. These jobs typically require strong organizational skills and attention to detail, and they may involve customer service, administrative tasks, or coordination work. Such positions can be performed in office environments with regular schedules, allowing overthinkers to utilize their analytical strengths effectively.
What states have the most Contact 1 jobs? States with the most job openings for Contact 1 jobs include:
Contact 1 jobs near you
Infographic showing various Contact 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $30,666 per year, or $14.7 per hour.
Contact Center Agent - Full-Time

Contact Center Agent - Full-Time

Resource One Credit Union

Dallas, TX • On-site

$19 - $21/hr

Full-time

Posted 15 days ago

Job description

The Contact Center Agent serves as the first point of contact for members reaching out to the credit union via phone and other digital communication channels. This role is essential in delivering seamless and personalized member experience by providing accurate information, resolving issues efficiently, and promoting the value of our products and services. The ideal candidate is empathetic, solution-oriented, and thrives in a fast-paced environment.
Position Responsibilities
  • Respond to a high volume of inbound calls, emails, and digital inquiries with professionalism, efficiency, and accuracy.
  • Provide detailed information about credit union products, services, policies, and procedures.
  • Assist members with account inquiries, transaction history, balance verification, loan information, and digital banking support.
  • Perform account maintenance tasks including address changes, payment processing, debit card orders, and more.
  • Troubleshoot issues related to online banking, mobile app, debit card disputes, and ACH transactions.
  • Handle sensitive financial data with the highest level of confidentiality and compliance.
  • Actively identify opportunities to deepen member relationships through cross-selling of appropriate financial products and services.
  • Escalate complex issues to appropriate departments while maintaining ownership of the member experience.
  • Document all interactions and follow-ups accurately in the system for recordkeeping and quality assurance.
  • Meet and exceed performance metrics related to call quality, resolution time, and customer satisfaction.
  • Participate in ongoing training and professional development to stay current on products, policies, and systems.
  • Contribute to a collaborative and positive team environment.
  • Other duties as assigned.

Requirements
  • High school diploma or equivalent
  • Minimum of 1 year experience in a customer service role (call/contact center, retail, banking, etc.)

Knowledge, Skills and Abilities
  • Excellent verbal and written communication skills.
  • Strong active listening, empathy, and interpersonal abilities.
  • Confidence in problem-solving and decision-making under pressure.
  • Comfort with digital systems and software, including CRM and multi-line phone systems.
  • Ability to work independently while contributing to team success.
  • Highly organized with the ability to multitask and manage time effectively.
  • Adaptable and receptive to feedback and process changes.

Physical Demands and Work Environment
  • Stationary work, often requiring standing or sitting for prolonged periods
  • Operate standard office equipment and keyboards
  • Visually recognize, reconcile, and verify numerical details for accuracy
  • Repeating motions that may include the wrists, hands and/or fingers
  • Must be able to access and navigate facility with reasonable accommodations
  • Lift and carry small parcels, packages and other items

Additional Notes
  • Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
  • This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.
Equal Employment Opportunity Employer Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion. Stronger leaders. Stronger coworkers. Stronger friends.
Salary Description
$19.00-$21.00 Hourly

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