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Consumer Services Associate Jobs in Indiana (NOW HIRING)

Columbia Sportswear

Part-Time Sales Associate

Edinburgh, IN · On-site

$14.50 - $16.50/hr

ABOUT THE POSITION With over 430 retail stores worldwide, our associates are essential to our ... Provide exceptional customer service by responding to consumer questions or issues regarding ...

New

Ross Stores

Part Time Retail Associate

Edinburgh, IN · On-site

$14.50 - $16.50/hr

ABOUT THE POSITION With over 430 retail stores worldwide, our associates are essential to our ... Provide exceptional customer service by responding to consumer questions or issues regarding ...

Columbia Sportswear

Part-Time Sales Associate

Edinburgh, IN · On-site

$14.50 - $16.50/hr

ABOUT THE POSITION With over 430 retail stores worldwide, our associates are essential to our ... Provide exceptional customer service by responding to consumer questions or issues regarding ...

New

Ross Stores

Part-Time Sales Associate

Edinburgh, IN · On-site

$14.50 - $16.50/hr

ABOUT THE POSITION With over 430 retail stores worldwide, our associates are essential to our ... Provide exceptional customer service by responding to consumer questions or issues regarding ...

New

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Consumer Services Associate information

What is a consumer services associate?

Consumer Services Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and provide product or service information. They typically work in call centers, retail environments, or online support roles. Their responsibilities include handling customer complaints, processing orders, and ensuring customer satisfaction. Strong communication and problem-solving skills are essential for this position. Consumer Services Associates play a key role in maintaining a positive relationship between a company and its customers.

What are the typical daily responsibilities of a consumer services associate?

A Consumer Services Associate typically spends their day assisting customers via phone, email, or chat, addressing product or service inquiries, resolving issues, and processing transactions or returns. They often collaborate closely with other departments, such as sales, technical support, and logistics, to ensure customer satisfaction. The role requires maintaining accurate records of customer interactions, following up on unresolved issues, and contributing to process improvements by sharing feedback. Strong communication skills and adaptability are essential, as associates frequently handle a variety of customer needs throughout the day.

What is the difference between Consumer Services Associate vs Customer Service Representative?

AspectConsumer Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentRetail stores, call centers, financial institutionsCall centers, retail, online support
Employer & Industry UsageRetail, banking, telecom, hospitalityRetail, banking, telecom, online services
Common Search & ComparisonYesYes

The Consumer Services Associate and Customer Service Representative roles are similar, often requiring comparable skills and certifications. Both work in customer-facing environments like retail or call centers. The main difference lies in job titles used by employers; 'Consumer Services Associate' may imply a broader focus on consumer interactions, while 'Customer Service Representative' is more common in call centers and online support. Overall, these roles are closely aligned in industry and responsibilities.

What are the key skills and qualifications needed to thrive as a consumer services associate, and why are they important?

To thrive as a Consumer Services Associate, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Excellent communication, patience, and a positive attitude are standout soft skills in this role. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and fostering brand loyalty.
What are the most commonly searched types of Consumer Services jobs in Indiana? The most popular types of Consumer Services jobs in Indiana are:
What cities in Indiana are hiring for Consumer Services Associate jobs? Cities in Indiana with the most Consumer Services Associate job openings:
Consumer Services Associate jobs near you

Retail Associate, PT - Nike Edinburgh (14- 29 hours/week)

NIKE

Edinburgh, IN • On-site

$15.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Nike rating

7.6

Company rating: 7.6 out of 10

Based on 274 frontline employees who took The Breakroom Quiz

7th of 104 rated fashion retailers

Job description

Lace Up as a Nike Retail Associate

As a Nike Retail Associate, you bring the “Just Do It” mindset to life. You serve like a pro to help our consumers discover the product that inspires them - from living rooms to locker rooms - to move, dream, and dare. You’re in the store building brand trust and loyalty, but you don’t do it alone. 

We play in a fast-paced, high traffic environment, across store zones and consumer needs, but there’s no ego. We’re one team, showing up with optimism and hunger for the collective win. The goal is to serve our consumer and provide them with the ultimate Nike store experience. Are you up for it?  

Who We’re Looking For 

  • You lead with service. You understand and obsess the consumer’s needs, then guide them to the gear that elevates their performance.  

  • You fuel the day’s momentum. You know the product, honor the details, and keep the store sharp. You hit your goals and move with purpose. 

  • You build connection. You show up for the consumer and your teammates. You bring the energy of sport, share your knowledge, and create a space where everyone feels seen and supported. 

  • You bring integrity to every moment. You meet our elevated standards, communicate honestly, and model reliability in every interaction. 

Leading With Your Best 

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. 

  • Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

The starting hourly rate for this position isㅤ$15.50

  • Must be at least 18 (U.S.) 

Be Rewarded for a Job Well Done 

  • Discounts up to 50% off for you and eligible family members, from Nike, Converse, and Jordan 

  • Tuition Assistance of up to $5,250 per calendar year (Eligibility Varies) 

  • Accrued Paid Time Off and Holiday Pay (Eligibility Varies) 

  • Medical, Dental and Vision Insurance (Eligibility Varies) 

  • Parental & Family Leaves; Short and Long-Term Disability (Eligibility Varies) 

  • Healthcare Flexible Spending Accounts & Dependent Care Flexible Spending Accounts (Eligibility Varies) 

  • 401(k) Plan (Eligibility Varies) 

  • Financial Coaching and Education Benefits (Eligibility Varies) 

  • Commuter Benefits 

  • Mental and Emotional Health Benefits 

  • Child Development Support and Caregiving Benefits (Eligibility Varies) 

  • Employee Assistance Program 

An online assessment is part of the application process for this role. During the assessment, you’ll be asked questions that give you the chance to demonstrate your personality and behavioral preferences by choosing between statements. The questions are directed at personality characteristics that relate to successful performance in the Retail Athlete/Associate role at NIKE. NIKE uses the scores from this assessment as part of determining who to advance in the hiring process. If you would like to request an accommodation related to the assessment, please contact Nike.Support@aon.com. 

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